Suntrup Kia South - Service Center

Short staffed and work not done completely It's is near impossible to reach anyone in the service department by phone. Spent 25 minutes on the phone, ended up in voicemail for the service mana It's is near impossible to reach anyone in the service department by phone. Spent 25 minutes on the phone, ended up in voicemail for the service manager several times. I didn't leave a message because I was frustrated and it would have been harsh. Called through the main number asking to page someone from the service department and this ended being placed on hold long that I know their phone commercials word for word. Every time I have my oil changed there is always a puddle of oil the next day on my garage floor from the oil drained but not wiped up from the underside. Also, the oil service interval is never is reset I have to ask each time to have this done which should be a standard to do. The other item no longer available is the oil change discount cards so know I pay more and get less and less in service. I don't see this as the same place 3 years after my car purchase who values their customers. How they have earned 4.6 stars is beyond me. I don't want someone to strive to correct an issue they should strive to "not" have any oversight this is what I call "great" customer service, quality and workmanship. More

Cindy is awesome! I wanted to express my happiness with your service department. Specifically, Cindy at Suntrup Kia on South Lindbergh. I came in for my first oil cha I wanted to express my happiness with your service department. Specifically, Cindy at Suntrup Kia on South Lindbergh. I came in for my first oil change after purchasing my 2012 Honda Accord in February. I was greeted with courtesy and enthusiasm by the beautiful Cindy. She demonstrated customer service skills that have been all but lost at most businesses. She was incredibly polite, genuine, and made me aware of the 3 year/36,000 mile oil change/tire rotation plan that I was not even aware of. I was very surprised, relieved, and excited to have such an excellent deal! To have it brought to my attention by such a fantastic person was the icing on the cake! I am very happy that I bought my car from your dealership and will be telling my friends about my experience. Thank you, Cindy! More

Laurie Cooley Best car buying experience ever the only issue is I haven’t received my car payment booklet or whatever I’m supposed to get to make my car payment and Best car buying experience ever the only issue is I haven’t received my car payment booklet or whatever I’m supposed to get to make my car payment and my payment is due June 29. Can you advise More

Service appointment Another great experience at Suntrup Kia South. Clay went above and beyond as always. Work was completed in a timely manner. See you next time! Another great experience at Suntrup Kia South. Clay went above and beyond as always. Work was completed in a timely manner. See you next time! More

command I brought in my 2016 Kia to get a oil change, but left out with a 2019 Kia. Looking at the newer models thinking t my self nice cars, wow I wasn't I brought in my 2016 Kia to get a oil change, but left out with a 2019 Kia. Looking at the newer models thinking t my self nice cars, wow I wasn't expecting that to drive off the lot. I told Mr. Steve Johnson what I needed and wanted if I was to drive off the lot with a new car. My job was to sit and look beautiful . ready to sign. he moved fast . I signed and drove off smiling , love my new car and the service I received from Steve Johnson .Denise More

Winshield driver side wiper was not working! Stopped at the dealer with no appt and went to service desk and asked if they could work me in. John was very helpful got me in and out in about 1 hr Stopped at the dealer with no appt and went to service desk and asked if they could work me in. John was very helpful got me in and out in about 1 hr and 15 mins. Very thankful to him as it was pouring down and only one wiper working. The staff has always been attentive and very helpful from the time I bought the car to routine service checks. More

Crooks Took vehicle in for oil change. Was told about this new machine that can check your vehicle's alignment by just driving through it. Just had tires a Took vehicle in for oil change. Was told about this new machine that can check your vehicle's alignment by just driving through it. Just had tires and alignment done somewhere else in November, so there shouldn't be a problem. They call me and tell me that the front is aligned perfectly but the back is out. They want $99 for an alignment. I asked them to double check. They call back and tell me that there is no way any one could have aligned the front tires because the front ball joints, on a scale of 1-10 are a 10. They won't even pass inspection, but the magical alignment machine said they were perfectly aligned. They quoted me 3 prices, $682-$945 for front ball joints. I told them not to do it. I took the vehicle to my mechanic and watched him check the ball joints. No movement in them at all! Nothing wrong! Guess that's what happens when you go at the end of the month. Sales must have been down and they thought they could get me. Probably would have told me that my floor mats were out of alignment too. Last year they dropped something on the bumper of my vehicle and then denied it and would not repair it. More

Service department is horrible Took my car in April bc eps, traction, tire, abs , and check engine light was on. Brian worked on my car said I need a new steering colon. Took the ca Took my car in April bc eps, traction, tire, abs , and check engine light was on. Brian worked on my car said I need a new steering colon. Took the car apart and said it was a wiring issue pick up my car and no lights on. Around nov I would get abs light pop but it would go off. Come December all 5 lights are back on. I once again make a service appointment with suntrip Kia with Brian again to see what the issue again. My appt was Friday morning 8:45am. I dropped my car off the night before because that was the only time I could get a ride because they wanted me to drop the car off. Get a call from brain at 8:40 Friday morning saying he has checked my car in and will work on the issue. I remind brain this is the exact same reason I had the car up there the first time in April. He said he will give call if he goes over a hour timeframe. No call from brain all day. I call the service dept at 5pm and left message for Brian to see what was goin on. No call back from Brain. I called the Kia Saturday morning the sales dept said service was closed until Wednesday bc of the holiday and I would be without my car until Wednesday Dec 26,2018 and that was just unacceptably I’m a single mom in school and I have work. I go up to the dealership the sales manger tried assisting me but had to eventually call Dave the service manger. One of the guys informed me that Dave would be up in hour. I go back home and call back after an hour the woman that answer was no help again and claim that the sales manger was busy so once again I have to pay gas money to get a ride back up there to be told by a women that just handed me my keys and said the car hadn’t been looked at and my car was sitting on the back. No one showed me where the back was. Dave the manger never came and spoke with me and I walked around the lot until I found my car 3 days before Christmas. I was late for work and all the lights were still on in car. I called Kia corporate and left a complaint the woman was suppose to call me back about getting retail no one called me back and of course today is Saturday and the weekend before a holiday so I’m sick with a messed up car over the holiday More

Scheduled service. Simple to book a service appointment on, at least for an oil change. In and out quickly. The extra step of washing the car wasn't able to happen today Simple to book a service appointment on, at least for an oil change. In and out quickly. The extra step of washing the car wasn't able to happen today because of the below freezing temps. Understandable. Always check the site for coupons. More