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294 Reviews of Suntrup Kia South - Service Center
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September 22, 2020
I always get great service with a smile and at a reasonable price at Suntruo. I highly recommend to anyone need of service. Great job Suntrup! reasonable price at Suntruo. I highly recommend to anyone need of service. Great job Suntrup! More
by Amber
Employees Worked With
September 21, 2020
Horrible service from this location the oast few times we have had to take our cars there. Always trying to upsell other services!! This time the tech told my husband that he needed the 90k service, my hus have had to take our cars there. Always trying to upsell other services!! This time the tech told my husband that he needed the 90k service, my husband said he couldn't do it TODAY. The tech then told my husband that the warranty is now voided.What?? My husband did not say no, just not today. He works over 14 hours a day, he was not expecting to spend the day at Kia. The tech put on our statement that service was declined. Instead of voiding our warranty right then, shouldn't he have offered to schedule the service for another day??? This location did not use to be this way. If they are going to void the warranty and not offer another time to get this done, then this is a place that we will not be doing business with again. I will gladly get rid of that car and spend my money at another dealer that appreciates its customers. We have bought 3 cars there, before they started this pushy sales tactics bs. Did I mention that this is car that its engine blew up on the highway after they had just inspected it for the recall that causes that issue? What an incompetent team they have! Poor customer service!!! Without customers you wouldn't have a job!!! More
by Traczyk0313
Employees Worked With
Clay Mayberry
September 19, 2020
I always have great experience when I take either of my I always have great experience when I take either of my cars to the Dealership. Brian Richter is outstanding and so are the others there. Thanks Br I always have great experience when I take either of my cars to the Dealership. Brian Richter is outstanding and so are the others there. Thanks Brian and thanks to all for all the great experiences when i come to the Dealership. The Service Mgr, John B is also excellent and so glad he is back at the Dealership working with us, the customers!! thanks John!! Pete Wiss More
by Pete
September 19, 2020
Great service experience. Excellent staff and fast service! Service department staff keep you aware of what is happening with your car and give you realistic expectations. service! Service department staff keep you aware of what is happening with your car and give you realistic expectations. More
by Ksettlemyer79
Employees Worked With
September 17, 2020
I’m am leaving a review for the service department. I have had the worst experience this past year with them. The service advisors are always helpful, it seems like the mechanics have no clue what they a have had the worst experience this past year with them. The service advisors are always helpful, it seems like the mechanics have no clue what they are doing. Every time I’m there for maintenance something else goes wrong. I went for an oil change and alignment and my battery died because they left my hazards on too long. Last time I was there was to fix my sensor in my keyless entry and now my window has a hard time rolling up. The time before that I heard a noise underneath the car and they told me multiple times they had no clue was it was. They sent me to the back of the shop so I could look at the underneath of the car myself and of course I found the problem right away and even the service manager was completely shocked none of his guys could figure it out. I highly recommend if you buy a car from here that you take it else where for Maintenance, don’t even bother getting the warranty through them because I promise you it doesn’t cover anything. Hands down the worst service I have every experienced. It’s pretty bad when they know me by name because every time I’m in there, they mess up my car and have to fix it. More
by KD
Employees Worked With
September 16, 2020
The service is friendly, Fast, Professional service department. I take my Sedona to Kia Suntrup for all my service, inspections, tire rotations and oil change. department. I take my Sedona to Kia Suntrup for all my service, inspections, tire rotations and oil change. More
by ccrider76
Employees Worked With
September 16, 2020
Clay was awesome he took care of an issue on my recently purchase Kia and he did everything he could to help me out he was friendly and a stellar employee purchase Kia and he did everything he could to help me out he was friendly and a stellar employee More
by Mark funk
Employees Worked With
Clay Mayberry
September 16, 2020
My advisor, Cindy, was great! Very friendly and personable. My oil change was quick and I received a complimentary car wash and interior vacuum. Awesome! personable. My oil change was quick and I received a complimentary car wash and interior vacuum. Awesome! More
by M
Employees Worked With
September 12, 2020
Clay Mayberry great. there as soon as I pulled in. Courteous, kept me updated. Walked me to checkout explained all . Took care of a safety concern I noticed, that could be dangerous for your staff an Courteous, kept me updated. Walked me to checkout explained all . Took care of a safety concern I noticed, that could be dangerous for your staff and customers . not sure how The less than excellent impression/ survey came across . I was very satisfied with the experience. Even EZ up outside More
by Elaine
Employees Worked With
Clay Mayberry
