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294 Reviews of Suntrup Kia South - Service Center
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October 28, 2020
Our trip to Suntrup for service was better than normal! Brian was our service tech and he took care of us wonderfully as usual...but he also had such a great repoire with our 22 yr old special needs son. Brian was our service tech and he took care of us wonderfully as usual...but he also had such a great repoire with our 22 yr old special needs son. Any trip with an autistic individual is unpredictable, but Brian and the team dealt with our Son's "unexpected and off the cuff" comments with ease and humor....making me feel at ease and totally appreciated! Thanks Bryan :)...Sorry I cant remember the manager's name...Thank you for your help also....getting the bill corrected was super important to people like us on a budget. More
by jabmom
October 28, 2020
Best customer service! Been going there for years and couldn’t recommend it anymore. Marcus finch was our service advisor and had exceptional customer service. couldn’t recommend it anymore. Marcus finch was our service advisor and had exceptional customer service. More
by bdado1989
October 27, 2020
I've always had outstanding service and support from Suntrup Kia South County. Brian wax my service advisor and he texted me and called me with the status of my vehicle. He recommended that the coola Suntrup Kia South County. Brian wax my service advisor and he texted me and called me with the status of my vehicle. He recommended that the coolant needed to be changed which I had forgotten about. So I was able to get that done at the same time as the oil change. He also had the vehicle checked out for the winter so I'm all set. Making an appt online was easy, I dropped off the vehicle the night before and picked it up when done. More
by ernst.d
Employees Worked With
October 26, 2020
My experience with Suntrup Kia S. was great. Brian made the services process quick and very easy. My technician, George, sent me a video of the problems he found during the routine inspection and called me the services process quick and very easy. My technician, George, sent me a video of the problems he found during the routine inspection and called me to talk through the options I had for getting things fixed. Overall very good experience. More
by Logan Shaw
Employees Worked With
Brian Richter, George
October 26, 2020
Suntrup has done all of my service since I purchased my vehicle. My service writer, Brian, has always been prompt and polite. The waiting area is comfortable. vehicle. My service writer, Brian, has always been prompt and polite. The waiting area is comfortable. More
by cd2896
Employees Worked With
October 21, 2020
Brian was very excellent in his customer service.i really do appreciate it. Thanks again his quality was great, he was kind. Very helpful 👍 thank you do appreciate it. Thanks again his quality was great, he was kind. Very helpful 👍 thank you More
by Jacob Cooper
October 20, 2020
We have purchased three cars as a family from this dealership and due to the service department here I will never purchase another. The are always trying to upswell expense un-needed services and mis dealership and due to the service department here I will never purchase another. The are always trying to upswell expense un-needed services and misinform their customers about what is needed to keep your warranty. Clay is beyond rude and possibly the worst I’ve dealt with. Brian has always been fantastic. However today Cindy informed us that our service plan ran out at 36,000 miles and when I asked why I have received free oil changes since then she immediately directed me to finance. She said you guys seem alright but I don’t like you that much to pay for your oil change. If this is the best customer service you have to offer that is pathetic! More
by Brad
October 20, 2020
Everyone makes you feel like part of the team! Cindy kept me up to date on my vehicle and even escorted me to my vehicle. me up to date on my vehicle and even escorted me to my vehicle. More
by Epalsenberger
Employees Worked With
October 16, 2020
Kyle in the service department did a fantastic job of explaining things. He was very knowledgeable. I liked the video he sent of the underside of my car while it was while it was being worked on. explaining things. He was very knowledgeable. I liked the video he sent of the underside of my car while it was while it was being worked on. More
by Martha
Employees Worked With
Kyle
October 16, 2020
Easy, fast, thorough. Really liked the video of the safety point inspection showing some items that needed to be addressed. Clay Mayberry, service advisor, was great. safety point inspection showing some items that needed to be addressed. Clay Mayberry, service advisor, was great. More
by kmtjw1960
Employees Worked With
Clay Mayberry
