Suntrup Kia South

Regular maintenance Took our 2013 optima in for regular maintenance and as usual was a great experience. Oil change and tire rotation was finished in about an hour. My Took our 2013 optima in for regular maintenance and as usual was a great experience. Oil change and tire rotation was finished in about an hour. My husband said Renea was awesome and really appreciated how respectful she was. He asked a few questions about brakes and tires and was given a detailed explanation as to when they would need replaced. Thanks for great service Kia! More

Disappointed I purchased a vehicle from Jonathan 2 1/2 weeks ago. He was great at first by getting the vehicle I was interested to their location from West County I purchased a vehicle from Jonathan 2 1/2 weeks ago. He was great at first by getting the vehicle I was interested to their location from West County. I had financing through my credit union so it was easy on that side. The next day I was working with my bank getting everything lined out. He text me asking if I could close that day. I explained I was working with them to try and get everything finalized. I called him twice leaving voicemails that day with no return calls. He finally text me that night saying he was off the next day and the car almost sold but that buyer couldn't get financed. I purchase the vehicle and Shannon helped me the day of the sale. He was great! Showed me around the dealership and made me feel confident in my purchase from them. With the vehicle coming from their West County location they did not have the emissions or safety inspection. I was told they would get it or have me come in. I have now reached out to them multiple times trying to get this and have not received them yet. I called Johnathan and left a message once again NO return phone call. I called Shannon since he helped me and he stated he thought Jonathan was working on it. He was going to get with him. Still have not heard back and that was over 5 days ago. More

New Car Buying Experience I will say that from the time that I entered the store till the time that I left was wonderful for me. Daniel Mann and BJ were easy to talk to and an I will say that from the time that I entered the store till the time that I left was wonderful for me. Daniel Mann and BJ were easy to talk to and answered all the questions that I had. They made buying my first new car just a delightful experience. If I had to rate my experience I would give it a 5! More

Great sales service Daren Barnes was my salesman on January 18th and was fantastic to work with and helped get me into my new Sorento. Dave in Finance was a big help a Daren Barnes was my salesman on January 18th and was fantastic to work with and helped get me into my new Sorento. Dave in Finance was a big help ad well, both were extremely nice guys. More

Well Hello Renea guess who BYINGTON Ok how this place has 4.7 stars blows my mind. It surely isn't for service this place can't even fix a simple oil pan gasket leak on a 2014 kia optima Ok how this place has 4.7 stars blows my mind. It surely isn't for service this place can't even fix a simple oil pan gasket leak on a 2014 kia optima with les than 30000 on it. Been in there shop multiple times the shop manager don't even have the common sense to wait for the silicone are gasket maker to fully cure before they give it back. All he had to say to me was well we will be here to fix it next time it comes in REALLY KIA give me a break don't you think 3 times is enough. With no help from the service manager Renea decided to take the car to another dealer where hopefully they have some real mechanics other than the shade tree ones at SUNTRUP!!! Thanks for the xxxx hassle never again!! More

Wonderful friendly group of people! Thank you Daren and Dave for all of your help! Love my new Kia! I will recommend this dealer to friend and family! Have a great day! Thank you Daren and Dave for all of your help! Love my new Kia! I will recommend this dealer to friend and family! Have a great day! More

Disappointing First Experience I was working with lemondrea and at first he was nice and friendly so I set up an appointment to discuss buying a car. After our first meeting I reali I was working with lemondrea and at first he was nice and friendly so I set up an appointment to discuss buying a car. After our first meeting I realized he wasn’t listening to what I wanted in a car and my price range. He also was working with other people at the same time which I understood. The next day I came back he didn’t have any of my paperwork so we had to refill out everything and go over to the same questions which frustrated me but I like the car so I continued to work with him even though he was unorganized and very distracted. The next day he was suppose to contact me to let me know if I got financed but he never called! I had to call three times and leave messages for him to call me back which he didn’t. The forth time I called he answered and told me I wasn’t approved and told me “it is what it is”. I am extremely upset because I was texting him asking for updates and he just said his managers were in a meeting and NEVER told me I didn’t get financed. I wasted so much time dealing with him and he couldn’t even give me the decency to keep me updated or let me know their final decision. Also I find his answer to me very unprofessional and I will definitely tell others about my experience here. More

well taken care of Brandon Smith took care of us from beginning to end of our car purchase. Great personal touch. Made sure all details were attended to properly and com Brandon Smith took care of us from beginning to end of our car purchase. Great personal touch. Made sure all details were attended to properly and completely. More

great It has been along time since I bought a new car and Brandon Smith made the experience delightful instead of stressful. Thanks Brandon, you were great It has been along time since I bought a new car and Brandon Smith made the experience delightful instead of stressful. Thanks Brandon, you were great! More

THE BEST! If you're looking for people who are sincere and want to help you in the easiest and best way possible you've come to the right place. This was my fir If you're looking for people who are sincere and want to help you in the easiest and best way possible you've come to the right place. This was my first and definitely not my last time doing business here. Dzevad and Shannon have left such great first impressions with me and definitely made things happen that I thought were not possible (down payment, price, warranty, additional packages, no pressure with anything). We need more places and people like this so glad I found them! More