Suntrup Kia South

Sloooooowwwww service is just the beginning. From a sales standpoint Nick Pashos is excellent. I would still be dealing with him if he was with another dealer. I bought 5 vehicles from Suntrup K From a sales standpoint Nick Pashos is excellent. I would still be dealing with him if he was with another dealer. I bought 5 vehicles from Suntrup Kia South between 2007 and 2014. Every one of them was serviced at their service center. Because of the lifetime warranty provided with the purchases of the Pre-Owned vehicles I was forced to have service done there to ensure the validity of the warranty. I was fine with this at first because the prices are very fair and made even more so with their coupons. However, after moving to their current location something changed in the service department. The personnel changed and so did the expediency with which I was accustomed. I used to be able to get an oil change and tire rotation completed as a "waiting" customer in under an hour. Those days were gone. I would be there on average for at least an hour and a half for just a simple oil change. God forbid I need anything else done. Second there were several times I would bring in a particular vehicle I bought from them (2011 Kia Soul) it needed something done other than what I brought it in for. A starter replaced, AC lines replaced (yeah, A/C lines, twice!!), various plug wires that just weren't "holding up" etc. When we would question it or present a coupon we were treated as second class citizens or at least a major inconvenience. This surprised me because after all we were buying Kia's. It's not like we were having a BMW 7 series serviced or anything. We were obviously on a budget. My sales person respected this why didn't the service department? There was one instance when my wife brought the car in for an oil change and when the service specialist told her we were going to need brakes she said she was going to call me about it and ask about my advice (because we had only had it for 6 months at the time). She was told that she needed to make a decision quickly because there were "other" people waiting. Finally when it came time to trade in the aforementioned Kia Soul I was offered $1500 to trade it in which was far below the value at the time. I was told the service department reported hail damage on the vehicle upon their trade in evaluation. I disputed this to no avail and that was it for me. Five years of service on the vehicle at that location. Five vehicles purchased from that location in seven years time. Each and every vehicle serviced there. I made my mind up for better or worse I would take it to Mungenast Honda across the street and trade it in on a certified Honda. Lo and behold they gave me $3500 for a trade in value, never mentioned hail damage and an oil change takes 1/2 hour. What a difference a dealer makes. I wished that Nick had worked for a different dealer because I had purchased 2 other vehicles since this experience (January 2017). He always respected my budget requirements even when I made it difficult. It's a shame my service wasn't met with the same professionalism as the 5 vehicle purchased with Nick Pashos as my sales person. More

Worst Car buying experience to date! Being from Omaha, I was searching the internet for a Kia Sedona for my wife. I happened to find one on your website that we liked and proceed to inqu Being from Omaha, I was searching the internet for a Kia Sedona for my wife. I happened to find one on your website that we liked and proceed to inquire about a purchase. Below are a sequence of events that made this the worst car buying experience to date: After being told by the salesman on Friday that the van we were looking at was at the shop and being detailed and that all paperwork would be ready to go to get the transaction completed quickly and i would be on my way home (6 hour drive), I booked airline tickets for an early Monday arrival. Upon arriving, I was informed that not only was the van not at the dealership but that the person driving it still had it and they had to go get, detail it and service it. It was also at this point that the paperwork process was just starting. Prior to me booking my flight, I asked very clearly if the Sedona we were looking at had the advanced cruise control. After talking with her manager I was assured that it did. After the car finally showed up, I went to verify and it did not. I was told they would knock another $500 off (note: this is a $2600 option), which was not acceptable as this was an option we wanted and were told that it had. With this we were forced to find another vehicle, in the area that matched our requirements and were forced to pay the additional cost. It was very clear that being from out of town that they could care less if I was unhappy or not as it was clear I would not be a return customer. I have no idea how a place with such a nonchalant attitude stays in business. More

It was actually a fun experience purchasing a new vehicle . Everyone was nice , this was the best experience I ever had buying a new car. I left happy that i got a good deal and a great new car.! No pressure Everyone was nice , this was the best experience I ever had buying a new car. I left happy that i got a good deal and a great new car.! No pressure either! More