Suntrup Kia South

Disappointing First Experience I was working with lemondrea and at first he was nice and friendly so I set up an appointment to discuss buying a car. After our first meeting I reali I was working with lemondrea and at first he was nice and friendly so I set up an appointment to discuss buying a car. After our first meeting I realized he wasn’t listening to what I wanted in a car and my price range. He also was working with other people at the same time which I understood. The next day I came back he didn’t have any of my paperwork so we had to refill out everything and go over to the same questions which frustrated me but I like the car so I continued to work with him even though he was unorganized and very distracted. The next day he was suppose to contact me to let me know if I got financed but he never called! I had to call three times and leave messages for him to call me back which he didn’t. The forth time I called he answered and told me I wasn’t approved and told me “it is what it is”. I am extremely upset because I was texting him asking for updates and he just said his managers were in a meeting and NEVER told me I didn’t get financed. I wasted so much time dealing with him and he couldn’t even give me the decency to keep me updated or let me know their final decision. Also I find his answer to me very unprofessional and I will definitely tell others about my experience here. More

well taken care of Brandon Smith took care of us from beginning to end of our car purchase. Great personal touch. Made sure all details were attended to properly and com Brandon Smith took care of us from beginning to end of our car purchase. Great personal touch. Made sure all details were attended to properly and completely. More

great It has been along time since I bought a new car and Brandon Smith made the experience delightful instead of stressful. Thanks Brandon, you were great It has been along time since I bought a new car and Brandon Smith made the experience delightful instead of stressful. Thanks Brandon, you were great! More

THE BEST! If you're looking for people who are sincere and want to help you in the easiest and best way possible you've come to the right place. This was my fir If you're looking for people who are sincere and want to help you in the easiest and best way possible you've come to the right place. This was my first and definitely not my last time doing business here. Dzevad and Shannon have left such great first impressions with me and definitely made things happen that I thought were not possible (down payment, price, warranty, additional packages, no pressure with anything). We need more places and people like this so glad I found them! More

Making good on bad situation Dan was the man...he made a bad situation better. He worked the dealer and me to resolve a problem. I would use Dan again and recommend him highly. An Dan was the man...he made a bad situation better. He worked the dealer and me to resolve a problem. I would use Dan again and recommend him highly. Any salesman can sell a car, but it takes a lot to fix a problem and have everyone happy. That's the guy I would want. More

Lied, mistreated and misled. BEWARE SUNTRUP KIA Our family previously purchased three vehicles from them. BEWARE. When we went to buy the new one, they literally screwed us beyond belief. Do not go Our family previously purchased three vehicles from them. BEWARE. When we went to buy the new one, they literally screwed us beyond belief. Do not go there. More

Issue after sale My 'overall' rating is excellent. This is the 2nd vehicle I've purchased from Suntrup Kia South Lindbergh. I've always been pleased with my service My 'overall' rating is excellent. This is the 2nd vehicle I've purchased from Suntrup Kia South Lindbergh. I've always been pleased with my service but am a little disappointed with my newest after sale purchase experience. The vehicle we decided on purchasing was located at another dealer. On August 23, 2017 the vehicle arrived at the So. Lindbergh location and we were very happy with it. We completed the deal and as we were going out to the vehicle to get the instructions on where and how to use all the equipment from Shannon, our salesman Tony mentioned the window sticker was in the glove box. Upon arriving home we looked at the window sticker (this is the first time we saw it) and noticed the total price was considerably less than the sale price on our sales contract. On August 25 I stopped by the dealer and questioned Tony about it. He said it was because of the add-ons that the dealers do. I told Tony I wanted something showing what all was added for my records and showing why the figures were so different. I might add that the additional sticker that is on the vehicles in the showroom and on the lot showing the add-ons was not in the glove box or attached to the window sticker for my vehicle. Tony promised he would get the information send me showing what all was added. I got the impression from Tony that the dealer that had the vehicle originally had put some on and then my selling dealership added what they do to all their vehicles. I had not received the information so on Sept. 12 I stopped by again to see if he had the information and either forgot to send it or thought I was going to pick it up. However he did not have it and promised me again he would get it and mail it to me. He did mention that he was going to be off on Thursday and he would go and get it and send it to me (from the way he said it, he was going to have to go to the other dealer to get the information). As of today I still have no idea as to what all has been added. I'm pretty sure they probably did the paint sealant and fabric protector and who knows what else, I certainly don't have any idea, and I have nothing showing what is on it should I have a problem and need for it to be covered. I am still very happy with the vehicle and will have it serviced at your dealership but in the future for any auto purchase I will check out the numbers much closer to see what the actual starting price is and what was 'added' to my vehicle before handing over my check. More

Excellent selection and great service from Lemondrea William Working with Lemondrea Williams was a pleasure. He was pleasant and patient as my wants fluctuated. He took the time to show me all of the vehicles Working with Lemondrea Williams was a pleasure. He was pleasant and patient as my wants fluctuated. He took the time to show me all of the vehicles I wanted to see plus some great options that he had picked out - all competitively priced. I finally went with a used CX-5 and am very happy. The entire experience from sales to finance was easy and pressure free. Lemondrea even took the time to introduce me to the service team and help schedule my first appointment. I highly recommend this dealer. More

EXCELLENT! Scott Seifried was incredibly helpful! He initiated the paperwork process before I showed up, which made the signing process as easy as possible. I a Scott Seifried was incredibly helpful! He initiated the paperwork process before I showed up, which made the signing process as easy as possible. I appreciate that he took the time to show me all the features of my new vehicle! My husband and I have very busy schedules, and he was able to accommodate the both of us to come in at our convenience. He was able to manage to secure a great price for my vehicle, and the finance department was terrific in getting me an awesome rate! I would definitely recommend Suntrup Kia to friends and family! More

Great experience with Lemondrea We bought a car from Lemondrea Williams about a month ago and the experience was great!! He's very friendly and really knows how to make your time at We bought a car from Lemondrea Williams about a month ago and the experience was great!! He's very friendly and really knows how to make your time at Suntrup Kia wonderful. We would definitely recommend our friends and family to buy a car through him. Also Dave from finance is very helpful. He made us feel very comfortable and made sure that we had a great experience. More