Suntrup Kia South

Amazing Kelly was amazing at helping find the right car. Best costumer service and very helpful with everything.Would recommend her to everyone. Will go back. Kelly was amazing at helping find the right car. Best costumer service and very helpful with everything.Would recommend her to everyone. Will go back. More

Unresponsive and unfriendly. Called this dealership several times and was always told by a receptionist that an employee was busy and would return my call- not once was the call r Called this dealership several times and was always told by a receptionist that an employee was busy and would return my call- not once was the call returned. When I visited the dealership in person, all pretense of helpfulness was dropped when they realized they didn't have the vehicle I wanted in stock. More

Great experience! Kelly made it even better. We came to Kia to "look". And left with 2 new Optimas. Kelly knew we were just looking and did not pressure us at all. She really knows her stuff abou We came to Kia to "look". And left with 2 new Optimas. Kelly knew we were just looking and did not pressure us at all. She really knows her stuff about the Kias. We told her what we were looking for and she introduced us to the Optima. What a great car! So many amenities and great workmanship. Kelly was very professional and easy to talk to. She guided us smoothly through the application and finance stages of our purchases. Kelly took her time explaining the technology and options of the car. She never made me feel "technology impaired". More

Bought a new car Dan Mann is an awesome salesman. He was very helpful .I love my new car and was very happy with the.results.He walked me through the whole process. I Dan Mann is an awesome salesman. He was very helpful .I love my new car and was very happy with the.results.He walked me through the whole process. I will definitely buy from kia again. More

Great experience Nick was amazing! He made my first buying a car experience wonderful . I came n looking for a used car and rode of the lot with a 2019 for a great pri Nick was amazing! He made my first buying a car experience wonderful . I came n looking for a used car and rode of the lot with a 2019 for a great price !! More

Best experience ever! Nick and everyone at Suntrup Kia made buying my first car easy and fun! The attention to detail from start to finish was awesome! I would recommend Su Nick and everyone at Suntrup Kia made buying my first car easy and fun! The attention to detail from start to finish was awesome! I would recommend Suntrup Kia to everyone! More

Dishonest/problem fixed!! My daughter was looking to buy a used car. Before going to the dealership we went to our credit union to get pre-approved for a loan. We made it cle My daughter was looking to buy a used car. Before going to the dealership we went to our credit union to get pre-approved for a loan. We made it clear we only wanted to finance through OUR credit union and did not want our credit to be run again because we didn’t want any more hits on our credit report. After being assured over and over that they would not run our credit again my daughter and I both checked our credit report yesterday and sure enough we had 6 different credit checks at the request of Suntrup Kia!! We were working with Kelly and of course she blamed it on her boss saying she told him we only wanted to finance through our credit union and she didn’t know why he ran our credit looking for a better rate after she told him we only wanted to finance through OUR credit union. I tried 3 times to get hold of her boss and none of my calls were retuned. Another issue we had was an agreement was made to pay a specific price due to the warranty Kelly said came with the car. After more than two hours we get to the end of the sale and suddenly Kelly said she made a mistake and there was no warranty! So instead of providing good customer service and doing the decent thing of going back down $300 to our original offer or at least waiving the dealership fee they did nothing to make it right after misleading us. I would never recommend this shady dealership to anyone after our experience. My daughter really wanted the car and went back a Couple days later (after we had walked away due to being mislead about the warranty) and paid the $300 and gave them the check from our CU for the car. Shame on this dealership for misleading us with a non existent warranty and for lying to us about not running our credit again. UPDATE!!!!!!! I received a call from Dzevad, a sales manager at the dealership. He was extremely kind and apologetic about our experience. He sad he was going to make things right and that is EXACTLY what he did. He not only gave my daughter the $300 that we wanted taken off after being told the warranty was non existent but he also gave her back the $199 dealership fee! He made it his mission to make things right and that is exactly what he did!! He has restored my confidence in this dealership and I would happily purchase another car from Suntrup Kia. This is what good customer service is all about! I am changing my rating! More

Amazing experience from initial contact to weeks after Cory and Suntrup Kia South are top notch! Professional and complete experience throughout the entire car purchase process, including following up on a Cory and Suntrup Kia South are top notch! Professional and complete experience throughout the entire car purchase process, including following up on aftermarket install and rebates. Fabulous communications and trust. Recommend! More

Good service Nick Pasos was my salesman and he got me a good deal (not quite the payment I wanted) but nonetheless I am so pleased with his services. Everybody was Nick Pasos was my salesman and he got me a good deal (not quite the payment I wanted) but nonetheless I am so pleased with his services. Everybody was very nice. I love my new KIA. More

Used truck I worked with 3 sales people Shannon, Cory, Dzevad (Manager) and they were all great, no pressure what so ever, very polite and easy to deal with. Hig I worked with 3 sales people Shannon, Cory, Dzevad (Manager) and they were all great, no pressure what so ever, very polite and easy to deal with. Highly recommend! Thank you! More