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Suntrup Kia South
St. Louis, MO
2,726 Reviews
Experience the Legacy of the Suntrup Family – proudly serving the St. Louis area since 1957. What began with Bill Suntrup opening the first dealership in the 1960s has blossomed into a multi-generational, family-run automotive empire. Just a decade after Bill launched his first dealership, his brother Don joined him, and together, they laid the foundation for what would become the Suntrup Automotive Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,726 reviews
October 19, 2019
Awesome!!!! Moe was awesome!!!! He kept us engaged thru the entire process. I definitely will be a returning customer. Look for me in the next few months!!!! Moe was awesome!!!! He kept us engaged thru the entire process. I definitely will be a returning customer. Look for me in the next few months!!!! Romell and Dana More
by Dana
Employees Worked With
Moe Saad
October 16, 2019
Sorrento We enjoyed our experience at Suntrup Kia. We were able to try multiole cars and were given many options for trim packages and financing. Moe was wonde We enjoyed our experience at Suntrup Kia. We were able to try multiole cars and were given many options for trim packages and financing. Moe was wonderful to work with and we will be back! More
by Kim
Employees Worked With
Moe Saad
October 12, 2019
Kia Soul We could not be more happy with the service we received from Mr. Moe Saad. He was genuinely interested in our needs and went above and beyond in answe We could not be more happy with the service we received from Mr. Moe Saad. He was genuinely interested in our needs and went above and beyond in answering all of our questions and addressing all of our concerns. He was so very gracious. He is a true gem. Thanks Moe! We are forever grateful and so very happy with our new Kia Soul. The Hanrahan Family More
by Hanrahan
Employees Worked With
B. J., Moe Saad
October 11, 2019
Runaround Zoo If this were any other purchase of any other product, I would return it and never do business with this company again. Everything about Suntrup Kia is If this were any other purchase of any other product, I would return it and never do business with this company again. Everything about Suntrup Kia is shifty. I have been taken advantage of at every turn. I was coerced into financing I didn't want because they said they couldn't hold the car for 24hrs for me to come back with a cashiers check. They said there would only be a soft inquiry on my credit, instead there were 4 hard inquiries on my credit by different financing agencies. They admitted they were selling the car over Kelly Blue Book, citing "market value". The sales woman just shrugged at me every time I asked a question or raised an objection. I went home with zero paperwork to show that I bought the car, paid IL taxes & registration, took out a loan, nothing, not even the business card of the woman who sold me the car. The only thing I was given was the warranty information. It was in a sealed envelope and I'd been at the dealership for 4 hours and was late for an appointment, so I thought everything I needed would be in there. I went back the next day and mentioned the missing paperwork, they said it's their standard practice to mail them. It's been a month and I still have not received anything. The only detailing they did to the car was spray shine on the tires, even after I pointed out stains on the seat belts. I took a wet rag to the console and was able to easily wipe away visible grime. 6 days after I bought the car, the battery died. I called the lady I test drove it with because SHE gave me her card. She said it should be covered under the warranty and I should call the service department in the morning. I brought it in the next day. After being there an hour, they said it was NOT covered because it is a consumable like windshield wipers. They wanted me to wait another hour and pay them $240. I said I didn't want to give them my business and left. I bought a $15,000 car from you a WEEK ago and you can't even replace the battery as a courtesy? Every time I've been back in, the woman I bought the car from, Kelly Plant, walks by me and smiles with that sort of unwelcome guest smile, barely acknowledging my existence. She does not at all check in with me to see if I'm happy. And I am very much not. Since then, I have called 13 times, spoken to 6 different people, trying to get my documentation. All of them have given me the runaround and either claimed that my problem is not their problem or that "it's in the mail." Each person has tried to get me off the phone as quickly as possible and shows no investment in my satisfaction. The warranty states that the first milestone service within 5k mi of the purchase mileage is provided for free. When I tried to call in about this, I was told it was done before the car was sold. When I told them, "but the car doesn't think so, the maintenance required light is on." They responded, "look up online how to turn that off." Are they serious? This is customer service?? More
by Elizabeth W.
October 10, 2019
Great Time I had a great time. Moe was friendly and knew a lot of information. Any question I had he knew the answer or he went to get the answer. I had a great time. Moe was friendly and knew a lot of information. Any question I had he knew the answer or he went to get the answer. More
by Alexis
Employees Worked With
Moe Saad
October 09, 2019
Professional and somewhat painless The service was professional and completed in a timely manner. The salesman was courteous and helpful. However, I would have liked to purchase the Kia The service was professional and completed in a timely manner. The salesman was courteous and helpful. However, I would have liked to purchase the Kia telluride but you guys we're sold out of the them. However, I'm pleased with my vehicle. More
by Thankful
Employees Worked With
Brandon Smith
October 07, 2019
Professional Salesman went above and beyond to make the deal happen great staff and free refreshments car is great will recommend them to a friend or family member Salesman went above and beyond to make the deal happen great staff and free refreshments car is great will recommend them to a friend or family member. More
by Sean1
Employees Worked With
Jennifer Vawter, Brian Hampe
October 07, 2019
Everytime I come in for a oil change and carwash I'm always treated like family always asked if everything is good with the car as well as my day. The time frame is always on top I never have to wait lo always treated like family always asked if everything is good with the car as well as my day. The time frame is always on top I never have to wait long. Always Satisfied keep up the Great Work . More
by Tcollins6
Employees Worked With
Cindy Greiwe
October 07, 2019
I had a great experience with Kia South specifically with my sales consultant, Daren Barnes. Daren was very helpful and courteous, a good experience. Ann V my sales consultant, Daren Barnes. Daren was very helpful and courteous, a good experience. Ann V More
by Ann V
Employees Worked With
Daren Barnes
October 06, 2019
best experience ever!!! in all cars we've bought before we've never had service like this! Moe is an exceptional salesman and kept us informed of everything that was going in all cars we've bought before we've never had service like this! Moe is an exceptional salesman and kept us informed of everything that was going on, from the 1st day we got there til the day we picked up the car! and he called the day after to see how we liked it! never had anyone do that before! thanks Moe and Suntrup Kia for a great experience! More
by lynette $$
Employees Worked With
Moe Saad
