Suntrup Kia South
St. Louis, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Sam was very professional and friendly. Ii liked that he made it known upfront that he was somewhat new at his job. Things he didn't know he sought to find the answer to. He's going to b Ii liked that he made it known upfront that he was somewhat new at his job. Things he didn't know he sought to find the answer to. He's going to be great once he establishes that comfort level. More
This was down right the best experience I’ve had at a dealership. Sam was very knowledgeable, not only at his job but at the vehicles. He didn’t hesitate to make sure we were comfortable in every decisio dealership. Sam was very knowledgeable, not only at his job but at the vehicles. He didn’t hesitate to make sure we were comfortable in every decision. 12 out of 10 recommend. More
Sam was awesome he told us everything we needed to know he had great energy and helped us get a deal worked out if I could give him a higher rating I definitely would he had great energy and helped us get a deal worked out if I could give him a higher rating I definitely would More
My car's engine started vibrating, and we took it in right away. Brian Richter was assigned our service advisor. We received a text from Kenny, the tech, who sent a video explaining what he had done an right away. Brian Richter was assigned our service advisor. We received a text from Kenny, the tech, who sent a video explaining what he had done and what tests he felt were still needed. Immediately after watching the video, Brian sent us an estimate for an $8700 engine rebuild, citing an 'internal issue'. Given that Kenny had said that they were still diagnosing the problem, the estimate seemed premature and we called to ask about this. Brian said, "I told Kenny not to tell you that." What? Why? Brian insisted that the part Kenny described was not the problem and that he would be lying to me if he let me believe it was. So what IS the problem, then? Have we identified the point of failure or not? He didn't have an answer; he just kept repeating that he would be lying to us if he let us believe a full engine replacement wasn't needed. I was very angry. Nothing about that sounded on-the-level to me. I handed off the phone to my husband, who was much calmer than I was, but Brian hung up on us. An hour or so later he texted that they were going to replace the 'balancer' and get back to me. We told him to please just reassemble our engine and let us come get it. We're not under warranty, so we will go somewhere else. Despite the sound coming from the engine, the engine light had not turned on when we dropped it off. When we picked it up, the sound was louder and the engine light was on. Thanks, Suntrup! This is our second bad experience with Suntrup's service team; the first was relatively minor and we assumed it was a fluke. Now I feel like there's no way I can trust Suntrup Kia's service team to work with us in good faith. More
Moe was super easy to work with. Even drove us to the other storage lot where we found our new Telluride.Thankfully he was very knowledgeable about the technology on our new SUV beca Even drove us to the other storage lot where we found our new Telluride.Thankfully he was very knowledgeable about the technology on our new SUV because we were not. He was able to answer all of our so even us as boomers could make sense of it. He walked us through the whole process and turned it into a pleasant experience. Would recommend him and Suntrup to everyone. Randy and Ann Schwartz More
They really do care. This is my third new car purchased at suntrup kia. Everyone has treated us very good. No pressure, they do take the time to make sure everything is a This is my third new car purchased at suntrup kia. Everyone has treated us very good. No pressure, they do take the time to make sure everything is addressed. Financing was quick. Again, no pressure. We will always consider suntrup for our new car purchases. Thanks again! More
Even with the time limit we had that day they got us in and out with a brand new car in short time! and out with a brand new car in short time! More
Excellent salesman and finance department. Made replacing my stolen car much less stressful. 6th Kia purchased through Suntrup Kia! Made replacing my stolen car much less stressful. 6th Kia purchased through Suntrup Kia! More
Very polite and helpful knew exactly what to do and I needed. Successful pleased me to no extent needed. Successful pleased me to no extent More