Suntrup Hyundai South - Service Center

Most people take the service aspect of the dealership for granted. You need work, you get it done. I want to compliment one of Suntrup's service advisors, Mr. David Bible. In a word , he is the best at wh granted. You need work, you get it done. I want to compliment one of Suntrup's service advisors, Mr. David Bible. In a word , he is the best at what he does. He is not just a face taking your appointment. Dave knows cars inside and out. I trust in his advice as he really cares. What I like about Dave is that he is a no nonsense guy. Thats not to say he isn't friendly, because he is. He can swap stories with the best of us. What I mean is that is he is not one of those over zealous salesman types that tell you you need a "johnson rod" or a cabin filter when you don't. He doesn't talk over your head where you can't understand him. Dave explains what the technician found and what he did. He will tell you what you can hold off on and what you need to do now. No pressure. I have never written a review before, but I am so impressed by Dave that I want the Suntrup's to know what asset they have in him. I will also pass kudos about Dave to the service manager. It's like when you eat out and your server is so good that you want to give them recognition somehow. You want them to be rewarded for their service. That is how I feel here. In closing, we are a four Hyundai family and I am in the dealership quite a bit. I am so glad to have Dave Bible as my service advisor. I would be happy to talk to any owner or manager about this. You can look up my number. Thank you, Daniel Hasch More

Stay far away from this dealership. They don't even know how to tighten a drain plug when changing the oil. When I left the service manager, he didn't even bother to call and apologize. Then they left know how to tighten a drain plug when changing the oil. When I left the service manager, he didn't even bother to call and apologize. Then they left my name off the file to Hyundai USA so I wouldn't get a survey and be able to let them know that one of their dealerships are so extremely inferior. More

This was the 3rd car we have purschased from Suntrup Hyundai. Never have I had more issues with the Service Department as much as I have since 2010. Suntrup purchased my Mercedes through an auction. I h Hyundai. Never have I had more issues with the Service Department as much as I have since 2010. Suntrup purchased my Mercedes through an auction. I have had much work done on it. I have dealt with Arman in the past and this last time I am extremely dissapointed, he has not returned my calls (probably about 20 of them) and then finally when I talked to someone else they told me that he has gone to a different dealership. The big problem is that now I have to explain to this new gentlemen the issues I am dealing with and as he told me "hmm that's weird i don't know who told you that". One Service department doesn't know how to answer thei phone because I few times I have been on hold for more than 5 minutes to the point where I hang up. When I finally talked to the last gentlemen which was three weeks ago, he wrote down my msg and was going to have Service call me, guess what not a single call back. I am pretty sure if I call again someone else will pick up, won't know what I am talking about, take a msg and nobody will call me back. I am extremely disappointed in the service department where I am completely done with Suntrup. More

Suntrup was by far the closet Hyundai dealership to my house. However, after looking for a new car there I decided to buy from a dealer (St. Charles Hyundai) 30 miles further away. Their sales are gimmick house. However, after looking for a new car there I decided to buy from a dealer (St. Charles Hyundai) 30 miles further away. Their sales are gimmicky and prices are much higher. However, my biggest complaint is with their service. I have had my car towed there for service due to its proximity to my house. They said it was just a dead battery. It was replaced. Then 3 weeks later the same thing. My car won't start and I have to have it towed to Suntrup. They said it was just a bad battery and replaced it. I was told everything else checked out fine. 5 days later same problem. Before I dropped it off I called ahead to make sure Suntrup would pick up the bill for the rental car that I would need for a third time. There policy is they don't give out loaners and even under these circumstances would not give me a loaner or pay for a rental car. I refused to take it there again and jumped started it so I could make it out to St. Charles Hyundai were I was given a loaner with no questions asked. More

We had a problem with a tire not long after a new car purchase. They helped us, corrected their mistakes, and made us happy customers! purchase. They helped us, corrected their mistakes, and made us happy customers! More