Suntrup Hyundai South - Service Center

worse service at all there is no 0 star to give it to the service department No experience at all, took my car to reset the airbag light, next day Mr. Tony service man there is no 0 star to give it to the service department No experience at all, took my car to reset the airbag light, next day Mr. Tony service man called me and told me the car ready but the left turn signal not working and you brought the car like this, liars, they don't know what to do no experience at all also on the phone asked him to clean the car, guess what they didn't and when I ask Tony he said yes they clean it for you, anyway I called the service manager to file complaint, left him a message until today 4 days so far no one called me anyway if you need service for your vehicle think twice before you go the Suntrap Hyundai More

Your 10yr 100K warranty is absolutely USELESS!!! My problem is not totally with Suntrup South as it is mostly with the absolutely horrendous coverage of their 10 year 100 thousand mile bumper to bump My problem is not totally with Suntrup South as it is mostly with the absolutely horrendous coverage of their 10 year 100 thousand mile bumper to bumper warranty. Drivetrain warranty includes everything, and I mean everything EXCEPT what is wrong with my car. Not even five years old and my starter went... Sorry that's not covered. My hi-pressure fuel pump went... Sorry thats not covered. Now My clutch is going and, of course... Sorry, we admit that that IS a part of your cars drivetrain, however it is NOT covered. Color me surprised. I never would have bought from this company had I known the amount of problems i was going to have to solve on my own, problems that a LEGIT warranty should cover. Rest assured those of you that monitor this, I will NEVER buy a Hyundai again especially from a dealership that would charge their customer almost 900 dollars just to return a car to them unfixed and on a hunch. Enjoy this 1 star rating... you earned all of it!!! More

Customer service is not of good quality I arrived at my appointment time and stood in front of a service advisor for five minutes before he recognized me and told me to wait a minute. Then g I arrived at my appointment time and stood in front of a service advisor for five minutes before he recognized me and told me to wait a minute. Then grabbed my keys, placed a paper mat in my car and gathered information from my car, then returned to the desk without saying a word. While recording my problems, he only recorded 2 of the 4 problems. After all was said and done they could not find the problem with my car. I'm now experiencing some of the same problems a few days later. Do I really need to go to another service center? More

Poor Service Department I took my daughters car in for repairs at this location. I spent around $1000 in repairs. One of the repairs was to replace the timing belt. This was I took my daughters car in for repairs at this location. I spent around $1000 in repairs. One of the repairs was to replace the timing belt. This was $600. After a year went by we had to take it for service again but we used another dealer. They found a bolt inside the timing belt compartment and the only way it could get inside was to be dropped by the person who originally worked on the engine. The bolt ultimately damaged the belt and it had to be replaced only after a year. I called Suntrup and told them what we found in the engine and sent them a picture of the bolt along with my service contract. They said since a year had passed, it was out of warranty. I felt that in this situation they would make exceptions because a mechanic made a mistake and left the bolt inside the engine. I sent a letter to Suntrup expressing my concerns and I never received a reply or telephone call back. Since I wrote this review, I was contacted by Suntrup Executive Assistant, to see if anything could be resolved. They said too much time had passed and offered 20% off any service. I spent $600 to repair the first belt and another $700 to replace it a year later. So the only thing they can offer me to compensate for my loss is a 20% off coupon. More

Squeak no more. Oil came in for an oil change and tire rotation and mentioned about a squeak while braking. My service rep, Armen, said he would have the tech check i Oil came in for an oil change and tire rotation and mentioned about a squeak while braking. My service rep, Armen, said he would have the tech check it out. Since I just had the front brakes replaced in May I figured that may be the problem. Carmen said that they adjusted the rotors and it should stop the squeak. If not to call him directly and he would schedule me an appointment to have it looked at. I got in the next day and Armen remembered who I was and had a tech come out and go for a test drive so he could hear the squeak. During my wit time Armen would come out to tell me exactly what was happening which made my wait more comfortable. Needless to say the tech solved the squeak problem and I was on my way. I really felt that Armen went out of his way to take care of to take care of my little annoying squeak. I felt as though my squeak mattered to him. Thanks for the Great Service. More

"Excellent fiendly service. I took in my 2012 Equus for service and Tony Medlin is awesome . A-1 Service . the service dept is very nice great to deal with. I took in my 2012 Equus for service and Tony Medlin is awesome . A-1 Service . the service dept is very nice great to deal with. More

6 months maintenance Was another good experience, check in was quick and i was out fast. I love the place (Coffee and Popcorn, who doesn't love Popcorn), the people and th Was another good experience, check in was quick and i was out fast. I love the place (Coffee and Popcorn, who doesn't love Popcorn), the people and the service. More

Continued Great Service Had 6 month maintenance done on my Sonata and Service Advisor Arman Dzafic was very friendly, professional, and explained what was needed to be done. Had 6 month maintenance done on my Sonata and Service Advisor Arman Dzafic was very friendly, professional, and explained what was needed to be done. He also was very helpful in determining what coupons I could use for the required service. This is my third Sonata from Suntrup Hyundai and I have always had a good sales and service experience. More

Truth and Respect My Subaru (purchased at Suntrup) has an intermittent light problem. Arman in the service department went out of his way to try to resolve the problem My Subaru (purchased at Suntrup) has an intermittent light problem. Arman in the service department went out of his way to try to resolve the problem. They had to keep the car to see if it would act up, and Arman kept us informed every day and kept re-offering a loaner car. Not once did I ever feel I was being talked down to. My husband was even impressed! Arman is an asset to the department. He even contacted a Subaru service department about the problem and gave us a point-of-contact if the problem reoccurs. More

That noise....was definitely not in my head In April 2014 my 2011 Hyndai Elantra with 50,000 miles started making a rattling noise upon starting the car. I brought the car to Suntrup Hyundai an In April 2014 my 2011 Hyndai Elantra with 50,000 miles started making a rattling noise upon starting the car. I brought the car to Suntrup Hyundai and was advised that the problem was a cracked ring and they would have to replace the engine. Thankfully my car was still under warrantly. They gave me a loaner and told me it would take approximately 3 weeks to complete the work because of a nation-wide back order on engines. 3 weeks later I received my car with the new engine and took it home. When I started the car up again the noise was still present. I called Suntrup and they told me to bring it back in. They returned the car to me and confirmed that the noise was still present. However, they told me (and wrote up) that the car and engine were functioning normally and there was nothing wrong with the car. I contacted the dealership the next day and spoke to the service manager, Joe Z. Joe was aware of the situation and the issues with my car and told me he had spoken with the mechanic who looked at my car. Joe told me that this noise was a "normal Hyundai noise" and that it was nothing for me to worry about. I asked him how this could possibly be a "normal noise" especially since I had never heard it during the 3 years I owned the car. Joe told me that it was possible I never noticed it and that I was probably especially sensitive to the car since I just had a new engine put in and "it was probably my subconcious hearing this noise as a larger problem than it was." He continued to tell me that I "should not worry about it because the car was under warrantly." I told him I could not beleive this was normal or that I just had to accept that this was a normal part of my car that would be present from now on. I was also conerned about my safety in the car. He told me that if I really wanted to bring it back in a few weeks "they would put their ear to it again." but that he was confident there was no problem with my car. One week later I took my car to Dean Team in Ballwin. Thank goodness for Craig Wheeler and for finding a reputable service department who skipped the BS and treated me with respect. Craig's mechanics immediately heard the noise and identifed the source - which he showed me with the hood up. Craig's team had to replace the upper part of the engine as well as the timing chain. $1,300.00 worth of work and the complete disappearance of the noise proved that this noise was NOT normal and was NOT in my head. AVOID SUNTRUP HYUNDAI unless you have lots of time to spare, don't mind being treated in a condescending manner, and are not worried about your vehicle being serviced properly. More