Suntrup Hyundai South - Service Center

Service Went to drop off my car on 1/29/19 for service on 1/30/19 pulled in the drive with one customer in there had 4 service employees 1 on phone 2nd one Went to drop off my car on 1/29/19 for service on 1/30/19 pulled in the drive with one customer in there had 4 service employees 1 on phone 2nd one was helping a customer 3rd one just talking with a employees as he was on the Desktop putting in some info i guess . The 4th on just setting at a desk by the exit door at one point no one on phone no help then phone rings 2 of the employees get on phone . So i go out side to my ride to let them know what is going on then a employees comes out the door to help me . Well to late i'm pissed i told him just open the door he ask if i had a appointment . so now i will have to drive To Dean Team Hyundai in Ballwin for service 18 miles not happy More

Outstanding Service Department Outstsnding Service Department ... have been bringing car in for regular maintenance since we bought the car. Mostly work with Tim, however, if he is Outstsnding Service Department ... have been bringing car in for regular maintenance since we bought the car. Mostly work with Tim, however, if he is busy with other customers, I have worked with other technicians. Everyone is very friendly, professional and efficient. Even when just coming in for an oil change, they take the time to check for any other problems that I may not even be aware of. Tim always explains the work that was done on the car and when I leave the shop I feel confident the car is in tip-top shape. I also enjoy a bag of fresh popcorn while waiting for the work to be done. More

Went for an oil change and left with a new car Always take my Santa Fe back to Suntrup fir my services to maintain my life time warranty. Got to shop warts d was walking around show room checking o Always take my Santa Fe back to Suntrup fir my services to maintain my life time warranty. Got to shop warts d was walking around show room checking out the new car info, showroom wasn’t opened yet., and I met Tim sitting at his desk who asked if he could him me. Next thing you know I’m talking and test driving a new 19 Santa Fe. Then Mike and Joey start helping and I leave with a brand new car. I recommend you go in and see Tim and look around. Might be in a new car. 😉 More

Stay clear. Ever since I purchased my 2014 Santa Fe at this location I continually refereed sales and service to Suntrup Hyundai in south county. I know I always Ever since I purchased my 2014 Santa Fe at this location I continually refereed sales and service to Suntrup Hyundai in south county. I know I always paid a little more for oil changes and some basic maintenance but I always felt good about the people I was dealing with and they always had a smile on their face. I trusted what they recommended and was very happy. I later realized that I put way too much trust in these folks over at Suntrup, especially those in their service department. When it came to needing service they were quick to blame and not honor their 100,000 mile warranty they pride themselves on. All I can say is be careful and mindful of what they tell you. I recommend getting a second opinion before you purchase or service anything at Suntrup. I was once fooled in believing that I could not find a better place to deal with. I will personally be calling all of my friends and family that I recommended Suntrup Hyundai to and personally apologizing. More

Great service on july 26 , 2018 !! My thanks to Dave Werkmann, service advisor and Richard suttles technician for great service on my 2012 hyundai. I came in for a tailight replaceme My thanks to Dave Werkmann, service advisor and Richard suttles technician for great service on my 2012 hyundai. I came in for a tailight replacement and after driving my car they verified my steering problem and another problem i had.. they fixed the rattle in my steering column and replaced another part and told me the repairs where covered by warranty---GOOD JOB!! thanks much rich johnson More

Top-notch service Have been bringing the car in for service since it was purchased new. Always receive top-notch service from Tim McCarthy. He is very friendly, profe Have been bringing the car in for service since it was purchased new. Always receive top-notch service from Tim McCarthy. He is very friendly, professional and always goes out of his way to accommodate our needs. It is a pleasure working with Tim and truly appreciate his personal service. More

Great service I took mu Tucson for scheduled oil change . Asked for additional emissions test if possible same day! Tony M. said no problem, plus that ,, bird mark” I took mu Tucson for scheduled oil change . Asked for additional emissions test if possible same day! Tony M. said no problem, plus that ,, bird mark” on my car .will be washed! Service was fast and well done . While I was waiting in waiting room, watching tv , even cashier lady was very friendly asking if I like the chanell or need to be changed! In general I had great experience with Hyundai service in St.Louis and Fort Walton Beach. More

There should be a zero UPDATE (to the response): Nothing was made right. It was just completed, poorly. The car still smelled of oil especially while idling, I got it bac UPDATE (to the response): Nothing was made right. It was just completed, poorly. The car still smelled of oil especially while idling, I got it back with less than a 1/4 tank of gas (AGAIN) after bringing it in nearly full. The District Service manager was able to explain to me his displeasure with this location's terrible service, the car was finally completed, but nothing was "made right." So much so, that last night we traded said vehicle in, upside down in the payments, even knowing we had 30,000 miles left on the warranty, just so we wouldn't have to bring it back to you again. I'm out thousands of dollars between wasted time, parts that I don't believe I should have paid for, and you have the nerve to reply your glad I gave you the opportunity to make it right? I sure did, but you sure didn't make anything right. Elliot if you're reading this, you did your part sir. Had any of the service center staff had 1/10th of the customer service/responsibility/general care you did, this conversation would never have occurred. You tried. I'll give you that. I need a high level manager to speak to me. Not a floor manager, not a supervisor, nor a service coordinator. I have had my 2014 Santa Fe in your service department for 8 weeks out of the last few months for two separate visits. No one ever has answers for me, no one calls me back at agreed upon intervals to give me status updates. I told Andrew the first time, “hey I just appreciate you guys are fixing it, please call me every few days with an update.” That never happened. I called the service manager Brad, he barely gave me any info and I would get a half hearted excuse about someone being out for several days and then magically I would get a call back from Andrew with little to no information. After several weeks I got what equates to be a rebuilt engine, but mysteriously there was also a bad fuel injector I had to pay for (not under warranty). Begrudgingly I paid for it so the work would get done so I could have my car back. I finally got it back the first time and it wreaked of oil and had a nearly empty gas tank. A few weeks later it still smelled of oil, I called and was told that can take a while to go away as they’ve had my engine completely out and sometimes get oil near the vents. We finally got used to the smell sadly, but a few weeks ago noticed the ticking we had heard previously was back. Took it back to the shop there and have been getting the same run around as before. This time John is my coordinator. John tells me he’ll call... no calls.... I call and get no info... I call and talk to “manager” Brad and the most I get is excuses and a call back from John. This time I’m getting a new engine, thankfully under warranty. It was supposed to be installed by today. I asked that I get a call to let me know if that deadline wouldn’t be met..... again no call. This is horrible customer service. The salesman Matt Saller was fantastic, the finance people were good to deal with as well. These two departments were high quality enough that I bought two cars from this location, and have offered several positive ratings, emails, etc in addition to personal reccomendations. I however at this point will no longer be bringing business to your location because of the horrible service and sheer lack of communication I’m being subjected to at this point. If you can get me in touch with a manager higher than or other than Brad, I would be glad to discuss this matter further. All I wanted previously was my vehicle fixed but I feel at this point some form of restitution is owed. More

I had problems with my Hyundia I had took my 2015 Genesis in for an oil change and discovered that Hyundai had new flags in my file that stopped any service being performed . After I had took my 2015 Genesis in for an oil change and discovered that Hyundai had new flags in my file that stopped any service being performed . After 3 calls home and multiple trips to the dealer, the flag was removed from the file and fully explained by Tim in the service department. The oil was changed and the service requests was compleated. The was fully detailed both inside and out. The only problem is trying to keep it as clean!! More