Suntrup Hyundai South - Service Center

Disappointed the Service Dept did not stand behind their wo My Elantra is 5 yrs old and I do a lot of highway driving. The original shark fin antenna cover disappeared, probably blew off after about a year. Evi My Elantra is 5 yrs old and I do a lot of highway driving. The original shark fin antenna cover disappeared, probably blew off after about a year. Evidently the factory doesn’t install them too well. I went to the service dept at Suntrup and was charged $310 to have a new one put on. After driving to the lake, this one had blown off, too. The service writer said in 10 yrs he had never seen one that THEY had installed at Suntrup blow off. So.....maybe the technician didn’t install it properly??? Anyway, he said it was no longer under warranty and they wouldn’t do anything about it. Not wanting to fork over another $310 for a third one in 5 yrs, I found the exact part at a salvage yard store (for $25), took it to 2 different auto body shops for estimates to install, and both said the headliner had to be pulled back and it bolted in. Both said if properly installed this way there would be NO way it could come off the car. I’ve bought 2 new Hyundai’s at Suntrup in 5 yrs and I’ve liked both cars, but not standing behind their service is really disappointing. This was a shark fin antenna cover, probably one of the few car parts that the owner/driver would seldom damage or even mess with themselves. I sure didn’t. The service writer knew they had not installed the replacement properly, but all he did was he gave me the Hyundai customer service number and told me to call them. I did, no help. More

Best service at a dealership ever! Had warranty work done on an older Hyundai that wasn’t even purchased through this dealership. Tim in service made me feel like family from the moment Had warranty work done on an older Hyundai that wasn’t even purchased through this dealership. Tim in service made me feel like family from the moment I walked through the door and bent over backwards to accommodate me. Cannot say enough great things about not only how I was treated, but how I saw him treating others while I was there. Way to go, Tim and Hyundai. Thanks for everything! More

Service turned into new vehicle!! Patrick and Kyle were amazing!! Very satisfied with their customers service!! Only problem was it took forever to get it wash and back out front!! Bac Patrick and Kyle were amazing!! Very satisfied with their customers service!! Only problem was it took forever to get it wash and back out front!! Back could have been a little cleaner and both passenger side windows were still dirty. But overall very satisfied!!! More

Oil change to new car in just minutes I went to the dealership for a basic service on the vehicle I bought from them just over a year ago. I liked the car but was interested in a newer ver I went to the dealership for a basic service on the vehicle I bought from them just over a year ago. I liked the car but was interested in a newer version of the same car with fewer miles. I spoke with Caleb who I worked with on my first purchase. He showed me what the deal could look like and didn’t pressure me to decide. He made the deal because he answered my questions honestly and worked hard to get me through the paperwork fast. If you hate car shopping ask for Caleb at Suntrup, he will change your opinion on car buying. More

Deceived During our negotiations for our car with Trevor(sales) - Trevor added a years worth of oil changes and car washes - it was 3-4 oil changes complimenta During our negotiations for our car with Trevor(sales) - Trevor added a years worth of oil changes and car washes - it was 3-4 oil changes complimentary(free), as long as we bring the car into his dealership. We were hesitant but after Trevor confirmed with his boss Jake Belcher, that he could offer us the oil change deal, we accepted. Trevor, even put it in writing that it was approved by his manager Jake Belcher(I still have these notes from Trevor). About a month after we bought the car, it was ready for it's first oil change - I set up the appointment. I called Trevor several times, without any call back and texted him without any response - letting him know my wife was bringing the car in for our complimentary oil change. Since I never heard from Trevor - I reached out to Caleb - he was unaware of my deal and suggested I talk to Trevor or Jake, the manager. After speaking with Jake (and after several emails with him) - he was unwilling to even look at the notes from his employee on the years' worth of oil changes. According to Jake, Trevor did not talk to him about this. Even with proof, from their employee, our complimentary oil changes are not honored. In my opinion, their business practices are not "customer first" as they claim to be. Shame on me for believing their employee that my deal included complimentary oil changes for a year. If a potential car buyer is reading this - be cautious even when you have things in writing - they aren't always honored. More

Extremely disappointed Bought a used truck from here had a problem a few days later. I understand things can be over looked but once I told them my problem they ignored wha Bought a used truck from here had a problem a few days later. I understand things can be over looked but once I told them my problem they ignored what I thought it was and just replaced a fan which took them two days to do. As soon as I got the truck back I had noticed a scratch on the rear passenger side once I got home. I didn’t take it back because they would have then blamed me. I took my truck to another shop told them my worries they looked at my water pump and had it replaced the same day. I will not be going back for service or sales! More

Great Service Depertment Service was great and quick. Working with Service Consultant Jesse Kloess really made the process go smoothly. Really appreciate the evening hours o Service was great and quick. Working with Service Consultant Jesse Kloess really made the process go smoothly. Really appreciate the evening hours offered by the Service Department. More

Service that goes above and beyond I'm a Wisconsinite and was recently visiting family in St. Louis. The first thing I did upon arriving in the city was take my 2019 Hyundai to a drive I'm a Wisconsinite and was recently visiting family in St. Louis. The first thing I did upon arriving in the city was take my 2019 Hyundai to a drive-through car wash (to remove all of that icky Wisconsin salt). Well, the mechanism on the car wash must've caught on the bracket that was holding the electrical wiring for my towing package because the clamp came loose. I immediately took it to Suntrup Hyundai where a new clamp was installed at no charge. I thanked Sean Massey, the service advisor, and then mentioned that the Wisconsin dealership where I had purchased the vehicle had not been able to assist me with getting the voice command feature to work and had determined - after a couple hours in the service department - that even though I had the Android Auto app on my Motorola smartphone, it wouldn't connect to the car due to limitations on my phone. I was wondering if Sean had also run into that problem with certain phones. He was unaware of the problem but introduced me to Jon Feraro, explaining that Jon was a tech whiz who would likely be able to help. Not only was Jon able to get the Android Auto app to work with my vehicle, he also took the time to make sure that I understood how to use it to its full advantage. Especially considering that I'm from out of town, and was at the dealership for a totally different issue, this level of service totally went above and beyond what I would ever have expected. Thanks again, Jon (and you too, Sean)! More

Very disappointed Had a great experience buying the SUV. At the time of the purchase I let them know the service department is very important to me. I have owed the SU Had a great experience buying the SUV. At the time of the purchase I let them know the service department is very important to me. I have owed the SUV for a year each time I try to make an appointment for service I end up taking to a different service advisor. It is very difficult to get an appointment for service even an oil change. For this reason I will be using a different Hyundai deal for my next purchase. More

Excellent Service! Tim McCarthy is great at explaining recalls, why the check engine light was on, warranty information, and repair! I had horrible experiences with Dea Tim McCarthy is great at explaining recalls, why the check engine light was on, warranty information, and repair! I had horrible experiences with Dean Team- thankfully I found Suntrup!! More