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Suntrup Hyundai South - Service Center

St Louis, MO

3.3
405 Reviews

405 Reviews of Suntrup Hyundai South - Service Center

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June 24, 2019

Service turned into new vehicle!! Patrick and Kyle were amazing!! Very satisfied with their customers service!! Only problem was it took forever to get it wash and back out front!! Bac More

by Tara.Renee0
Recommend Dealer
Yes
Employees Worked With
Patrick Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ketcherside
Jun 25, 2019 -

Suntrup Hyundai South responded

Thank you so much for your business and your suggestions for improvement! We really value your input, and we hope to make these improvements soon. We're glad that everything else about your visit was to your satisfaction.

May 22, 2019

Oil change to new car in just minutes I went to the dealership for a basic service on the vehicle I bought from them just over a year ago. I liked the car but was interested in a newer ver More

by Defsysman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Schliesser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Sturgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse
May 23, 2019 -

Suntrup Hyundai South responded

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again

April 25, 2019

Deceived During our negotiations for our car with Trevor(sales) - Trevor added a years worth of oil changes and car washes - it was 3-4 oil changes complimenta More

by tbj115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trevor Shukers, Jake Belcher
Apr 29, 2019 -

Suntrup Hyundai South responded

Hi there, we are aware of the situation you’ve brought to our attention and it has been escalated. To maintain straightforward and transparent sales, it is our policy that any add-ons or extras agreed to during a sale must be made in writing and signed by a manager. Upon investigation, no such documentation regarding what you’ve described exists. Our sales manager has provided you with a one-time free oil change in an attempt to resolve the issue. We are committed to providing great customer service, but we also still have to follow our policies. If you are still unsatisfied, please contact our service director, Elliot Silk at esilk@suntrup.com as we want to come to a solution.

May 03, 2019 -

tbj115 responded

During your investigation, did you reach out to me? I have all the documentation, in writing, from Trevor - that states, he asked Jake for approval and then he received approval. That seems pretty straight forward, in my opinion. Is it your policy to train your employees to offer things(like oil changes)to potential customers, just to close the deal? If so, well done - Trevor did a terrific job, since we bought the car, with the expectation we'd receive complimentary oil changes for the year (base upon what is in writing between Trevor and Jake). Your commitment to provide great customer service failed since what was writing, was not what was received. Respectfully, tbj115

March 30, 2019

Extremely disappointed Bought a used truck from here had a problem a few days later. I understand things can be over looked but once I told them my problem they ignored wha More

by Gtl03560
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Sandweg
Apr 09, 2019 -

Suntrup Hyundai South responded

Hi there, I can assure you this is not how we do business, and we'd love to talk to you further to learn exactly what went wrong and how we can fix it. Since your vehicle comes with a 3 month, 3,000-mile warranty, we'd like to talk about additional work preformed and should be able to compensate you for the water pump purchase. Please send your contact information to Elliot Silk at esilk@suntrup.com.

March 26, 2019

Great Service Depertment Service was great and quick. Working with Service Consultant Jesse Kloess really made the process go smoothly. Really appreciate the evening hours o More

by jmb2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Kloess
Mar 27, 2019 -

Suntrup Hyundai South responded

Thank you for reviewing your service experience! We aim to provide convenient and exceptional service for our guests and we are proud that this was received during your time spent with us.

February 20, 2019

Service that goes above and beyond I'm a Wisconsinite and was recently visiting family in St. Louis. The first thing I did upon arriving in the city was take my 2019 Hyundai to a drive More

by Out-of-towner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Massey, Jon Feraro
Feb 21, 2019 -

Suntrup Hyundai South responded

Hello there! Thank you for choosing Suntrup Hyundai as your dealership during your visit to St. Louis! We were happy to assist you and get your clamp fixed up quickly!

February 01, 2019

Very disappointed Had a great experience buying the SUV. At the time of the purchase I let them know the service department is very important to me. I have owed the SU More

by Gunner18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Tony Schumann, Jake Belcher
Feb 01, 2019 -

Suntrup Hyundai South responded

We apologize for your inconvenience, however, it is very easy to go to our website www.suntruphyundai.com and schedule your service. Please let us know if we can assist with anything more.

February 01, 2019

Excellent Service! Tim McCarthy is great at explaining recalls, why the check engine light was on, warranty information, and repair! I had horrible experiences with Dea More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim McCarthy
Feb 04, 2019 -

Suntrup Hyundai South responded

Tim is such an asset to our team and we are so glad to hear that you got the chance to work together. Thank you for choosing Suntrup Hyundai South as your dealership!

January 30, 2019

Service Went to drop off my car on 1/29/19 for service on 1/30/19 pulled in the drive with one customer in there had 4 service employees 1 on phone 2nd one More

by Donald B
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse
Jan 30, 2019 -

Suntrup Hyundai South responded

We are sorry we did not meet your expectations. This weather has caused a slew of emergencies. Even though your perception was the writers were ignoring you or not paying attention, I assure you one of the reason we our the top Hyundai Service Center in the Midwest is because of our customer service. Hopefully in the future you will try us again. Elliot Silk Service Director

January 20, 2019

Outstanding Service Department Outstsnding Service Department ... have been bringing car in for regular maintenance since we bought the car. Mostly work with Tim, however, if he is More

by Linda G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in the Service Department
Jan 21, 2019 -

Suntrup Hyundai South responded

We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future!

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