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408 Reviews of Suntrup Hyundai South - Service Center
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August 18, 2020
Bob checked me in and couldn’t have been nicer. Explained things and did not push to have things done that I didn’t ask for or didn’t need. Being of the upper age I have trouble with figuring out Explained things and did not push to have things done that I didn’t ask for or didn’t need. Being of the upper age I have trouble with figuring out certain aspects of the car. I was helped with what I needed and wasn’t made to feel ignorant. Thank u for that. More
by Penny
Employees Worked With
Bob Perry
August 13, 2020
John worked tirelessly to resolve my issue. He is always friendly and eager to find solutions to the issues at hand. He always stands up for the customer. friendly and eager to find solutions to the issues at hand. He always stands up for the customer. More
by psievans52
Employees Worked With
John Dingley
August 12, 2020
My service advisor, Tim, is the BEST!!! Yesterday, I had a service performed on my 2018 Hyundai Sonata. Tim saved me a bunch of money and explained the need for the services!!! a service performed on my 2018 Hyundai Sonata. Tim saved me a bunch of money and explained the need for the services!!! More
by gardendon1956
August 12, 2020
30,000 mile maintenance Tim was very friendly and knowledgeable. Did a great job explaining the work to be done and its associated cost. Really liked the texting feature for Tim was very friendly and knowledgeable. Did a great job explaining the work to be done and its associated cost. Really liked the texting feature for communication! More
by don.closter20
Employees Worked With
August 12, 2020
My visit to Suntrup Hyundai South on Aug. 11th was wonderful. The spacious, outdoor waiting room was very thoughtful, and Jorden was awesome. The video of my car and the texts keeping me informed of wonderful. The spacious, outdoor waiting room was very thoughtful, and Jorden was awesome. The video of my car and the texts keeping me informed of the progress was very much appreciated. Thanks!!!! More
by Katrina
Employees Worked With
Jorden Basford
August 08, 2020
Great Service Needed an oil change. Dropped the car off and later got a call from Tim asking if I wanted to go ahead & do the 60K service? It made sense to do it Needed an oil change. Dropped the car off and later got a call from Tim asking if I wanted to go ahead & do the 60K service? It made sense to do it now. More
by stltater
Employees Worked With
August 06, 2020
No Customer Loyalty Once The Deal Is Made I am very disappointed with management, Dave and Jake, and my sales representative, Frank. I have purchased two vehicles - one a new Santa Fe XL (not I am very disappointed with management, Dave and Jake, and my sales representative, Frank. I have purchased two vehicles - one a new Santa Fe XL (not a cheap vehicle!) My son lost his key to his vehicle and funds being tight for him because of Covid, I asked my sales representative if he could give him a discount on the replacement key. He referred us to the parts department. I decided to call and ask to talk to a manager. This was on July 17th. The receptionist forwarded my call to either Dave or Jake's voice mail which I left a message. It's been 2 1/2 weeks with no call back. In the meantime, my son needed a key so we had the parts department make one. We told the parts department that Frank said we should talk to them regarding a discount and was given a "whopping" $ 3.00 discount. The key cost my son, who is a recent college graduate, $61.73 after the $3.00 discount. I know auto keys are a heavier gauge key but he had his house key replaced at Wal-Mart for $1.97 - yes that number is correct. I am just very disappointed that this dealership is eager to make car sales and I have proven loyal to Hyundai and this dealership by buying two vehicles and my reward is a $3.00 discount on a key plus feeling like my phone call lacked importance. I might want to add that when I bought the Santa Fe XL one of the managers asked if I would give him my vintage Las Vegas keychain which was on the keys to my trade-in. Without hesitation and without asking for anything in return, I gave him the key chain because it seem to have a sentimental value to him. I am very disappointed in the manager who did not return my call and my sales representative. More
by Pontiac Girl
August 02, 2020
My 2015 Genesis had some electrical problems. I had purchased a Warranty Package when I purchased the car. It turned out that the “wiring harnesses “ needed replacing. This was covered per my package b purchased a Warranty Package when I purchased the car. It turned out that the “wiring harnesses “ needed replacing. This was covered per my package because I had purchased the +(plus) package. Of course the insurer didn’t want to make things easy because of the cost (more than the cost of the warranty), but Jordan stuck with it and got everything covered. More
by Dave
Employees Worked With
Jorden Basford
July 31, 2020
Thank you Bob Perry Thank you Bob and Suntrup Hyundai for a quick, seamless oil change and brake/rotor service. The communication was great throughout the process. I will Thank you Bob and Suntrup Hyundai for a quick, seamless oil change and brake/rotor service. The communication was great throughout the process. I will be back. More
by Piotr
Employees Worked With
Bob Perry
July 31, 2020
Maint 07/30/2020 Excellent job done as usual. Great service department Great service people working on cars, never have had a problem with anyone at Suntrup Hyundi Excellent job done as usual. Great service department Great service people working on cars, never have had a problem with anyone at Suntrup Hyundiia, done More
by corkballlen
Employees Worked With
John Dingley
