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Suntrup Hyundai South - Service Center

St Louis, MO

3.0
407 Reviews

407 Reviews of Suntrup Hyundai South - Service Center

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November 20, 2024

Suntrup Hyundai has the worst service department I have ever had to use. I currently own my 3rd Santa Fe and obviously I love the cars. I went to Suntrup for service because they are close to home, but i More

by smc2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

Tim was extremely disrespectful when interacting with me (a woman). He talked down to me like I was 5 years old and refused to listen to my issue with my car because he claimed it was user error. I highly r More

by M25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2024

I’ve purchased several vehicles from Suntrup and have all great things to say. I’ve been using their service department for over ten years and always on top of their request. More

by L-Logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Suntrup Hyundai South responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 19, 2024

I was extremely pleased with her level of care and professionalism. She helped me with my concerns and worked hard to make things right when the car wash knocked a part off my vehicle. More

by Audrey E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Acacia Wolf
Apr 19, 2024 -

Suntrup Hyundai South responded

We're sincerely sorry for the inconvenience caused by the incident with the car wash, and we truly appreciate your understanding. It's wonderful to hear that Acacia provided you with exceptional service, and we're grateful for the opportunity to maintain your vehicle. Your satisfaction is our priority, and we're hopeful that you'll continue to trust Acacia and Suntrup Hyundai with your future maintenance needs. Thank you for your kind words and for choosing us!

January 02, 2024

She’s rude. I’ve had multiple encounters with this woman and have not a single positive thing to say. More

by reehowerton
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Kayley Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2023

Billy went above and beyond to help me with my Hyundai. He took the time to explain things and made me feel appreciated. My anxiety went from 100 to 0 after speaking with him. I had lost faith in Hyundai More

by Michelle D
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Greenhaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Suntrup Hyundai South responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Suntrup Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 10, 2023

Beware of this service dept! !! Took son’s car there to check out brake issue. Got quoted $1200 for pads and rotors. Told them no thank you and I would get 2nd opinion. They then More

by cguelbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayley Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

I am appalled at the experience I just had with this location. The people were polite, and Acacia was dope and could work a tablet. However, the dealership as a whole was more concerned with getting me More

by angelicagardner23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Acacia (was awesome)
April 18, 2023

They keep you updated throughout the day with texts, and the online quotes make it easy for you to select the work you want done based on what they rank as higher priority. The service team does great work, More

by Jon C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dingley
Apr 24, 2023 -

Suntrup Hyundai South responded

We're excited to hear that you're enjoying your new car from Suntrup Hyundai! Thank you for choosing us, and for taking the time to leave us such a great review.

March 14, 2023

i would not bring my car back up to the dealership again to get something fixed. i was under the impression and was told that my car would have been covered for and extended warranty/ recall, but when it More

by k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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