Suntrup Hyundai South

Communication and customer service need work. Staff needs to be upfront and honest. Communication with customer is key. Frank Roach was good but not thorough. I didn't even receive a manual or hav Staff needs to be upfront and honest. Communication with customer is key. Frank Roach was good but not thorough. I didn't even receive a manual or have anyone go over features. Had no idea car shut off when stopped. Things like that would have been very helpful. More

Steve was great to work with! Steve was friendly, upfront, and extremely patient with us throughout the entire process. We ended up taking several hours to look over and test drive Steve was friendly, upfront, and extremely patient with us throughout the entire process. We ended up taking several hours to look over and test drive a few different cars, and Steve never tried to hurry us up or get us to commit to anything before we were ready. He didn't try any high pressure sales tactics and let us move at our own pace. I would highly recommend anyone looking for a new Hyundai to go see Steve. More

Deceived During our negotiations for our car with Trevor(sales) - Trevor added a years worth of oil changes and car washes - it was 3-4 oil changes complimenta During our negotiations for our car with Trevor(sales) - Trevor added a years worth of oil changes and car washes - it was 3-4 oil changes complimentary(free), as long as we bring the car into his dealership. We were hesitant but after Trevor confirmed with his boss Jake Belcher, that he could offer us the oil change deal, we accepted. Trevor, even put it in writing that it was approved by his manager Jake Belcher(I still have these notes from Trevor). About a month after we bought the car, it was ready for it's first oil change - I set up the appointment. I called Trevor several times, without any call back and texted him without any response - letting him know my wife was bringing the car in for our complimentary oil change. Since I never heard from Trevor - I reached out to Caleb - he was unaware of my deal and suggested I talk to Trevor or Jake, the manager. After speaking with Jake (and after several emails with him) - he was unwilling to even look at the notes from his employee on the years' worth of oil changes. According to Jake, Trevor did not talk to him about this. Even with proof, from their employee, our complimentary oil changes are not honored. In my opinion, their business practices are not "customer first" as they claim to be. Shame on me for believing their employee that my deal included complimentary oil changes for a year. If a potential car buyer is reading this - be cautious even when you have things in writing - they aren't always honored. More

Continued Good Service I first purchased a used Hyundai Santa Fe in April 2015 from Suntrup. It was a quick replacement of my car that broke a timing belt. That positive e I first purchased a used Hyundai Santa Fe in April 2015 from Suntrup. It was a quick replacement of my car that broke a timing belt. That positive experience kept me returning to Suntrup for twice in the four years for unscheduled maintenance and periodic oil changes. It was one of those visits that I struck up a conversation with Jon Feraro while browsing the lot. I told what I was looking for an the time frame. He followed up with an email where we stayed in touch. When ready to buy, he had vehicles picked in my range. We purchased the first one we looked at as it was exactly the specifications we were looking for in a used car. The process was efficient through purchase and driving off the lot. The continued good service will keep me coming back and first choice when we look to replace my wife's car and again for our SUV. More

Great Service Steve Harper is a wonderful salesman and a wonderful person he cares about everyone he sells to. This is our second vehicle from a Steve and Suntrup a Steve Harper is a wonderful salesman and a wonderful person he cares about everyone he sells to. This is our second vehicle from a Steve and Suntrup and will not be our last!!! More

Great experience buying a new car Suntrup Hyundai is a well-known brand in St. Louis. I got to know about them from one of my Uber drivers. He told me about their exceptional quality o Suntrup Hyundai is a well-known brand in St. Louis. I got to know about them from one of my Uber drivers. He told me about their exceptional quality of service and affordable deals that they offer, and had suggested me to reach them if I ever plan to buy a car. His recommendation was really helpful. I personally want to thank Nathan and Jake for their truly exceptional customer service. I exchanged many emails with Jake before making the deal. He was very prompt in his response and offered me the car at a good price. Nathan did a great job explaining every aspect of the deal in detail. As this was my first car, I was a little cautious about every aspect of the deal, but both, Nathan and Jake, made it look simple and comfortable. I thank them for their service! More

Pretty good Paid little more than wanted to for the car I wanted but in the end was worth it Nate was very friendly and helpful so far happy with car Paid little more than wanted to for the car I wanted but in the end was worth it Nate was very friendly and helpful so far happy with car More

Extremely pleasant car-buying experience! No pressure sales, everything was very transparent. Luke, our salesperson, and , Fred, in finance, were the best! Our next vehicle purchase will be a No pressure sales, everything was very transparent. Luke, our salesperson, and , Fred, in finance, were the best! Our next vehicle purchase will be at Suntrup! More

Steve Harper was one of the best Salesman that I have worked with. I let him know what I wanted, what I was willing to pay and he took care of it. There was no p was one of the best Salesman that I have worked with. I let him know what I wanted, what I was willing to pay and he took care of it. There was no pressure on his end, which was really nice. It was like dealing with someone that I have known for years. Thank you Steve for the pleasant experience! More

Nathan was the best! Nathan made this a painless experience. I highly recommend him to anyone that is looking to buy a car. He's very knowledgeable about the cars the de Nathan made this a painless experience. I highly recommend him to anyone that is looking to buy a car. He's very knowledgeable about the cars the dealership offers and he did not make any promises or commitments that he could not fulfill. I was very upfront about what it would take for me to make a deal, and he met my expectations. More