Suntrup Ford Westport

SCAM ALERT! STAY AWAY FROM THIS DEALERSHIP! Every negative review you read is true. I experienced every negative remark about this dealer, including Mike Kearns a STAY AWAY FROM THIS DEALERSHIP! Every negative review you read is true. I experienced every negative remark about this dealer, including Mike Kearns and their supposed "Expert Car Repairman". I went to buy a truck advertised from their site around $47,000, with a trade in & $5000 down. For starters, my car that I was going to trade-in only had 1 chip in the hood, a cracked windshield that I offered to replace myself and 2 rims with minor curb rubs. Mike told me the online price was wrong & that it included rebates/ discounts that did not apply to me but would not tell me which rebates that did not apply to me. Mike also told me that they do not honor military discounts to Retired military members & that the military discount only applies to "Active" military, completely bogus! Secondly, they supposed "Expert Mechanic" tried feeding me a bogus claim on my trade in. The mechanic claimed I had "Cancer" on the hood of my car. He pointed to what was 1 chip of paint & blemishes from the wax & said my hood was "Rotting away" & it was what they call "Cancer". I had a cracked windshield, which I offered to replace myself. They would only offer $5000 less than Black book. After they "tried so hard to earn my business”, they turned me down. I knew my credit was not perfect but I did not think it was bad enough to be turned down. Therefore, I took my trade-in and cash to another dealer. Not only did I the truck I wanted from their site but they did not try to lie to me about their online, they also gave what Blackbook quoted. The other dealership "Expert Car Repairman" also stated the blemishes in the wax was not cancer but was just simply spots were the wax did not take well on the hood. After the mechanic applied the wax they use he showed that there was nothing wrong with the hood all except for 1 chip of paint. So, listen to every negative remark about this shady dealership because they are right. More

Easy process Found the car I was interested in the Internet. Test drove and traded in my car. Process was easy. Just alot of paperwork this part has not changed. Found the car I was interested in the Internet. Test drove and traded in my car. Process was easy. Just alot of paperwork this part has not changed. More

Cool place nice cars. Quick Nice cars easy people to work with service is good. I have bought 2 cars here ... Deals are made even if your credit isnt the best to begin with Nice cars easy people to work with service is good. I have bought 2 cars here ... Deals are made even if your credit isnt the best to begin with More

Horrible experience Told I'd get approved and that they would get me the deal. Sent me home with the vehicle to wait on "system" to load only to get a call a couple hours Told I'd get approved and that they would get me the deal. Sent me home with the vehicle to wait on "system" to load only to get a call a couple hours later stating I needed a co-signer. Was told it wasn't my credit score but was the fact that I don't have much credit on my credit report. I was humiliated and let down. Felt as though I was played. Awful. More

Unexpected buy Bob did a great job showing us the cars within out price range! He was very patient and was able to make the sale easy and fast! We are very happy cos Bob did a great job showing us the cars within out price range! He was very patient and was able to make the sale easy and fast! We are very happy costumers! Love our new car! More

Re: Finally After visiting three other car dealerships, I paid a visit to Suntrup Ford Westport and Malik found me while viewing cars on their lot. His patience, After visiting three other car dealerships, I paid a visit to Suntrup Ford Westport and Malik found me while viewing cars on their lot. His patience, humor, CHARM, and customer service skills are outstanding! To add, Michael Jackson in Finance helped to seal the deal for me for my Ford Fiesta. Their no pressure and no hassle behaviors are just a few of the reasons why I'd highly recommend that you work with these gentlemen and this particular dealership. Thank you! More

Fast, Easy....happy My husband has been looking for trucks for a while. Found one he was interested in. Bob Stapelton was awesome to work with and we left happy. My husband has been looking for trucks for a while. Found one he was interested in. Bob Stapelton was awesome to work with and we left happy. More

Excellent friendly service I filled out form for info online the 1st person to contact me was Tina who was so friendly and had such a wonderful voice I felt immediately at ease. I filled out form for info online the 1st person to contact me was Tina who was so friendly and had such a wonderful voice I felt immediately at ease. This is the first time I purchased from dealer and was apprehensive. Tina set up an appointment with Heather, I immediately felt like a friend she was not at all trying to lead me to what she wanted me to buy and worked real hard( texting and calling ) to get me exactly what I wanted at the price I wanted. I wanted extra key for my used car and she got me one that I didn't have to pay for. Michael was efficient and quick getting my loan processed and once again very friendly. Remember people buy from people they like. No phonies here just. Genuine people mutual benefits More