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Suntrup Ford Westport
St Louis, MO
259 Reviews
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Showing 259 reviews
August 03, 2018
Delivery of new fleet vehicle Kevin Ruzicka is awesome!! I was so glad to hear that he was the guy who was delivering my new 2018 Ford Escape fleet vehicle. This is the second ti Kevin Ruzicka is awesome!! I was so glad to hear that he was the guy who was delivering my new 2018 Ford Escape fleet vehicle. This is the second time in 3 years that I had the pleasure working with Kevin on the courtesy delivery of a new company car. He is so likable, friendly and very helpful. It has been a very positive experience both times. I hope he will be there to deliver my next new fleet vehicle in 2021! More
by D. Darling
Employees Worked With
Kevin Ruzicka
August 02, 2018
Kevin is the BEST! I've never had such a great experience! Kevin Ruzicka is so friendly, very accommodating and helpful!!! I swore that I had cleaned out my old car th I've never had such a great experience! Kevin Ruzicka is so friendly, very accommodating and helpful!!! I swore that I had cleaned out my old car that I was trading he found my work bag in the back seat, that could have been a disaster! Thanks Kevin!!!! More
by Quinn, S
Employees Worked With
Kevin Ruzicka
June 18, 2018
Awesome Customer Service Moving to the area and was needing a dependable used car to replace my vehicle quickly due to an accident one week prior to moving. Dealership was Moving to the area and was needing a dependable used car to replace my vehicle quickly due to an accident one week prior to moving. Dealership was helpful in trying to get me in a car I was comfortable in and would feel safe. Very sympathetic of my situation and worked very hard to get me what I needed. Feel Terry Logan went above and beyond and received 'WOW' treatment!! More
by Kaitie
Employees Worked With
Kyle Moore, Terry Logan, Chad Morber
February 23, 2018
Great My wife and I bought a 2014 Ford Edge from Mike Kearns. He carefully and cordially answered all of our questions and worked to get us the best price f My wife and I bought a 2014 Ford Edge from Mike Kearns. He carefully and cordially answered all of our questions and worked to get us the best price for the car. After the purchase, he kindly sent paperwork that I had absentmindedly left at the dealership. He also forwarded us information that we requested to help us with the sale of our previous car. We are grateful for his work and highly recommend contacting him for anyone interested in a new or used car. More
by Tom
Employees Worked With
Mike Kearns
September 01, 2017
Great buying experience! I bought a car online from Mike without ever seeing or driving it, so I was completely reliant on his description and pictures. He was extremely hones I bought a car online from Mike without ever seeing or driving it, so I was completely reliant on his description and pictures. He was extremely honest in disclosing a issue with warped door panels that I would have never noticed in the pictures. My Porsche dealer in Oklahoma City told me that it was an extremely expensive fix, but Mike had it fixed before I arrived. Mike picked my wife and I up at the airport and we drove the vehicle back to Oklahoma. Love the car and the buying experience could not have been better. We even got a 90 day 3k mile warranty when I haven't needed but sure adds peace of mind. More
by Don Wensauer
Employees Worked With
Mike Kearns, Andrew Suntrup
August 31, 2017
Fantastic experience I was shopping for a new mustang at a couple of different dealerships. I had a slightly better price at another dealership, but I had such a great exp I was shopping for a new mustang at a couple of different dealerships. I had a slightly better price at another dealership, but I had such a great experience with Mike that I went with Suntrup. Mike took the time to ask me what I was looking for in a car and build a personal relationship with me. I would highly recommend Suntrup Ford Westport to anyone shopping for any Ford product, and if you're looking for a world class sales experience ask for Mike Kearns. More
by Jeffmessina
Employees Worked With
Mike Kearns
August 20, 2017
OUTSTANDING!! My wife and I shopped at a competing dealership (Bommarito Ford) earlier in the day. It was the worst experience my wife and I have had in car sales. My wife and I shopped at a competing dealership (Bommarito Ford) earlier in the day. It was the worst experience my wife and I have had in car sales. But when we came to Suntrup Ford Westport, Terry Logan and his sales manager were a breath of fresh air! Terry explained all of the benefits with dealing with Suntrup Ford Westport as well as a fair price and bottom line. His sales manager introduced himself and assured us that it's not only the price but the RESPECT his he and his staff have for every customer they encounter. Well...that respect earned our business! Thank you!! More
by vetter2000
Employees Worked With
Andrew Suntrup, Terry Logan, Chad Morber
May 30, 2017
Excellent Sales Person! We recently purchased two new vehicles at Suntrup Westport, a 2017 Focus and a 2017 Escape. We worked with Nathan Perales and recommend him highly. We recently purchased two new vehicles at Suntrup Westport, a 2017 Focus and a 2017 Escape. We worked with Nathan Perales and recommend him highly. Nathan was patient and thorough with us as we worked through the process of deciding on first the Focus, second the Escape, and finally the trade-in of our old vehicle. During our debate on the two cars, we mentioned that we were not happy with the interior of our 2017 Platinum Fusion which we purchased from Suntrup last September. Nathan quickly explained that we can add the protection package which would resolve the issues that we identified. He also demonstrated the park assist feature which is on our Fusion but which had not been demonstrated for us. Nathan stayed with us through the entire process, helping us connect phones to the cars, ensuring that the protection package was added to the three vehicles, and ensuring that we understood the features on our new cars. He even followed up a few days later with a phone call. No review would be complete without mentioning Michael Jackson. We are aware that he has moved on; and we are so glad he was still with Suntrup as we worked through this last purchase process. He has always been the consummate professional. We wish him the best in his future endeavors! We highly recommend Nate Perales! More
by HappyFamily
Employees Worked With
Michael Jackson, Nathan Perales
May 27, 2017
Bad-experience On-Mon.,05/22,I-inquired-about-a-2017-Focus-on-line-and-completed-a-pre-approval-application-which-was-approved.Then-on-Tues.,0523,I-received-an-email On-Mon.,05/22,I-inquired-about-a-2017-Focus-on-line-and-completed-a-pre-approval-application-which-was-approved.Then-on-Tues.,0523,I-received-an-email-from-Suntrup-on-moving-forward.I-replied-and-did-not-receive-a-reply.On-Wed.,05/24,I-sent-more-emails-concerning-moving-forward-all-went-unanswered.Apparently-they-did-not-care-about-sellling-a-car.Then-on-Thurs,05/25,I-finally-talked-to-another-salesperson.I-explianed-my-experience-and-that-this-was-by-far-the-worst-customer-service-I-have-experienced.I-explained-that-I-had-completed-the-on-line-pre-approval-application-and-was-pre-approved.Guess-what-low-and-behold-they-coud-not-locate-it.They-did-not-offer-me-any-assistance-ni-anyway.Jus-informed-me-to-find-the-financing-on-my-own-and-then-let-them-know.Well,guess-what-I-will-never-conduct-business-with-them-nor-recommend-them-to-anyone.Customer-service-is-going-down-the-toilet-and-they-are-a-prime-example-of-proving-that. More
by steve smith
Employees Worked With
Tiffany, Terry Logan
May 26, 2017
Excellent Mike Kearns was very helpful, knowledgeable and patient .i recommend him to all my friends and family and thank him for the time he spent making sure Mike Kearns was very helpful, knowledgeable and patient .i recommend him to all my friends and family and thank him for the time he spent making sure I bought the car that is right for me. More
by Paige/emma23
Employees Worked With
Mike Kearns
