Suntrup Ford Westport

Bob and Michael Bob Stapleton and Michael Jackson made our car shopping experience very simple (that was our preference). They were courteous and friendly, they liste Bob Stapleton and Michael Jackson made our car shopping experience very simple (that was our preference). They were courteous and friendly, they listened to our demands and we got exactly what we wanted. My family loves our new Focus. More

Fusion Curt was very helpful and concerned with making sure I got the best car and the best value. I enjoyed working with him and he was patient as I was in Curt was very helpful and concerned with making sure I got the best car and the best value. I enjoyed working with him and he was patient as I was indecisive and we test drove three different cars. More

A sales rep I actually like. Larry Persons, a genuinely good person. He has a job to do and that's to sell cars but he works hard to make it easy for you. Larry Persons, a genuinely good person. He has a job to do and that's to sell cars but he works hard to make it easy for you. More

New car Chuck was immediately a helpful guy with his inviting personality. It was easy to communicate with him my needs and feel that he would do everything h Chuck was immediately a helpful guy with his inviting personality. It was easy to communicate with him my needs and feel that he would do everything he could to help me out. We ended up finding a new car for me and came to a deal. His approachability and genuine style really was a huge plus for me. Thank you More

Absolutely Fantastic Larry, Dave, Michael and the entire Westport team - they are helpful, considerate and are so knowledgeable about what they do. Incredibly satisfied! W Larry, Dave, Michael and the entire Westport team - they are helpful, considerate and are so knowledgeable about what they do. Incredibly satisfied! Will definitely return! More

Friendly, Professional, and overall felt very good I felt like the staff were up front and honest about everything and truly cared to get me into the perfect vehicle for me for the price I could afford I felt like the staff were up front and honest about everything and truly cared to get me into the perfect vehicle for me for the price I could afford. I would defiantly recommend Larry to other friends and family members looking for a new vehicle and I will buy my next vehicle here. More

Best experience at dealers so far It was the fastest, smoothest and the most pleasant experience of buying a car for me so far. Curt and his team were very thorough yet to-the-point. I It was the fastest, smoothest and the most pleasant experience of buying a car for me so far. Curt and his team were very thorough yet to-the-point. I am highly satisfied with my purchase there. More

The Basics Make a Difference I went to quite a few dealerships in my recent vehicle search. I looked at small SUVs at Honda, Nissan, Subaru, Mazda, and Ford. I also contacted 4 I went to quite a few dealerships in my recent vehicle search. I looked at small SUVs at Honda, Nissan, Subaru, Mazda, and Ford. I also contacted 4 different Ford dealers to ask about Escapes in their inventory and visited 3. Out of ALL of those dealerships and ALL of those brands, Suntrup Westport was the only one that managed the basics. When I made an appointment, my salesman, Bob, was waiting for me with the car I wanted to drive parked in front. Within 10 minutes we were on the road; none of this waiting 20 minutes just to find the car. When I said my husband would want to see the car before I purchased it, Bob gladly offered to let me take it home overnight. He even helped me get my car seat installed. When I came back the next day ready to do the deal, his fist offer was incredibly fair. In fact, if I compared it to other Escapes being offered, it was significantly below comparable vehicles. Knowing I had a good offer in front of me, I really didn't push the issue. They did throw me a bone though, and I appreciate the gesture. In total, I spent about 2.5 hours at the dealership between the two days. That included the initial test drive, moving all my stuff to the car for the overnight, and the actual purchase including a credit application. I could never have imagined the whole process going so smoothly. As a person, Bob is friendly and welcoming. He also really knew his stuff about the car. I do lots of research and I admit to asking questions I already know the answer to in order to find out who I'm dealing with. Bob answered them all clearly and concisely and knew more about the car than I did. That's exactly what SHOULD happen when you go to the dealer. Michael in finance was also incredibly friendly. He answered my questions accurately and clearly and, knowing there were parts of the contract I had clarified before we even printed them, make a special point to show me that what he had said was also in writing. If I were to give one piece of constructive criticism, it would be in regards to online pricing. The online prices do reflect all possible rebates. With that in mind, go in knowing that you will probably not qualify for all of them. This may not be the most ethical practice, but the online listings do state this very clearly, so I understood the situation as I came in. My guess is that there are other shoppers who don't pay as close attention and are surprised when they realize the change. Walking in to Suntrup Westport, I had a bit of a chip on my shoulder regarding the service I had received elsewhere. Walking out I feel confident that I got the best deal possible. I was treated respectfully as was my time. I'm happy to say I can continue to be a loyal Ford customer and I will gladly recommend this dealership along with Bob and Michael to anyone who asks. Keep up the great work! More

Great Experience We got a great deal on a new 2014 Ford Focus! The staff was friendly, helpful and honest. I would recommend this dealership to anyone! We got a great deal on a new 2014 Ford Focus! The staff was friendly, helpful and honest. I would recommend this dealership to anyone! More