Suntrup Ford Westport

New Car Purchase This was my first time buying a brand new car. Me living in illinois there wasn't many choices to shop for the vehicle I want. After searching the int This was my first time buying a brand new car. Me living in illinois there wasn't many choices to shop for the vehicle I want. After searching the internet for some time, I stumbled across Suntrup Ford Westport. Looking at their inventory I noticed they had a larger selection than most. I made a drive out on a Saturday to go shopping. Pulling into the parking lot I noticed a large selection of vehicles in all sorts of colors. Not 2 minutes after walking in the lot I was greeted friendly by Chuck. Most of the time I dont like to be bothered when browsing but I was in the market and I actually wanted to speak with someone about purchasing a vehicle. Having browsed a few lots chuck was the only one to greet me or even ask if I needed anything. This meant alot because this shows he was not judgemental. Me being young he still saw the potential of me driving away in a brand new car. Chuck went out of his way to find the exact car I want in the color I desired and made the deal seamless. Me being in sales with AT&T, it was nice to be on the recieveing end of Awesome customer service! I highly recommend this dealership and Chuck as your man to get you into a new ride! Long live Ford!! More

Amazing Chuck I was told by a friend of mine that Charles Johnson could definitely get me a better car. I had tried for a while but no one would help me. When I cam I was told by a friend of mine that Charles Johnson could definitely get me a better car. I had tried for a while but no one would help me. When I came in a met Mr. Johnson he was the nicest car salesman I had ever met. He explained things to me about my car that no other car salesman had ever done. I feel truly blessed that he helped me. I would send everyone who needs a car to him. He truly changed my life. Thank you from the bottom of my heart Charles. More

Very Satisfied Very happy in my new car, Chuck made me feel relaxed and helped me a lot. I got exactly what I wanted and will recommend Suntrup Ford Wesport to anyon Very happy in my new car, Chuck made me feel relaxed and helped me a lot. I got exactly what I wanted and will recommend Suntrup Ford Wesport to anyone I know buying a car. Thank you. More

First Time Buyer I just purchased a brand new car for the first time in my life and the experience was absolutely amazing! I want to acknowledge two people in particul I just purchased a brand new car for the first time in my life and the experience was absolutely amazing! I want to acknowledge two people in particular that really made the experience something I will never forget. The General Manager Jean and Car Salesman Chuck. These two helped me out so much and made the experience simply wonderful! I was really nervous about going to a dealership as a first time buyer because of how pushy some places can be, but I have to say that I wholeheartedly felt 110% comfortable, like I was really being heard when talking about what I was looking for, and felt no pressure at all. These two amazing people really just wanted to help me and make my first experience unforgettable! Thank you so much! I will be sure to send everyone I know in the market for a new or used car to this dealership! More

We bought a new car. We had a great experience trading our old car for a new 2015 Ford. Larry was great and let us go for a test drive right away. We decided to buy the ca We had a great experience trading our old car for a new 2015 Ford. Larry was great and let us go for a test drive right away. We decided to buy the car that we test drove. They got us all the incentives they could and in a few hours we had a awesome new car. More

New Car The purchase of our new car went very well quick, easy, with terms we could afford. Great place to shop, easy to get to from anywhere in STL The purchase of our new car went very well quick, easy, with terms we could afford. Great place to shop, easy to get to from anywhere in STL More

I wasn't sold a new car, I was sold an experience..... :) I want to bring attention to this amazing dealership I had the pleasure of visiting last week. I originally started looking for a new car and kind o I want to bring attention to this amazing dealership I had the pleasure of visiting last week. I originally started looking for a new car and kind of knew what I wanted. After a brief conversation with Bob Stapleton through email where I checked out the dealership online, I was setup with a time and place to meet with Richard on the following day (since Bob was off). I met with Richard McCabe and we discussed what I was looking for. He didn't try to pressure me into something I didn't want but he was real with me and explained the different packages of the Ford Fusion I was looking at. Richard handled himself very well. After some discussion and pricing I found what I had wanted at a good price after trade-in (on my Grand Prix). After stopping by on my lunch break, Richard had nearly gotten me all taken care of on a new car aside from the paperwork. The next day I came and met with Bob who wasn't just professional, but also friendly and very easy to approach and work with. After getting the paperwork handled, I met with Michael Jackson who not only possesses good taste in watches, but a very professional yet friendly demeanor. Each and every one of these gentlemen at the dealership not only made my visits to the dealership a great, friendly, good experience, but also something I will remember. I don't think I could have ran in to a nicer, more knowledgeable group of guys in St. Louis who sell cars. Thank you all at Suntrup Ford for making this an overall great experience. I will be back! - Ryan More

listened to what i wanted He was helpful got me a great deal he answered all my questions. He made my car shopping easy.. thanks Chuck you are awesome. I will recommend anyone He was helpful got me a great deal he answered all my questions. He made my car shopping easy.. thanks Chuck you are awesome. I will recommend anyone I know looking for a car to come see you. More

Run away Stay away from this place ... seriously. Bought a used car 2/7/2015 and was given the "autocheck" history that stated no prior accidents, well-mainta Stay away from this place ... seriously. Bought a used car 2/7/2015 and was given the "autocheck" history that stated no prior accidents, well-maintained, and a score of 91/100. I thought this was great and was (in hindsight) hustled into buying the car. Over the weekend I was looking through the glovebox to read the manual and noticed the previous owner's service statements. The car had actually been in an accident and had $1000+ in damages repaired AND was reported to State Farm insurance. I brought this up to my salesman, Mike Kearns, today and he said, "it wasn't on our history" and WALKED away without explanation. He seriously does not even act like he cares about you - in the slightest - after he gets his cut on the sale. While closing the sale I overheard other employees talking and heard them say "xxxx" several times while telling stories. Real professional and classy at Suntrup Ford West! Also just noticed a previous reviewer mentioned how he (Mike Kearns) was sexist towards her and I can confirm that he is (at least) a total sleaze. They also threw away my license plate frames and put on their dealer frames and gave me the car with the gas tank on empty with windshield wipers that are way past their prime. I'm going to have my car inspected by my go-to mechanic this weekend because I can only imagine how 'great' their service department was in going over this vehicle. Save yourself a headache and buy from someone else. I'm not even going to sponsor a different dealer because -literally- any other one is better than this place. Purchased a Jetta. Michael Jackson was a nice person! More

Friendly, knowledgeable and excellent Customer Service My experience with Chuck Johnson at Suntrup Ford Westport was excellent. He was friendly and knowledgeable of the vehicle we wanted. Chuck made purc My experience with Chuck Johnson at Suntrup Ford Westport was excellent. He was friendly and knowledgeable of the vehicle we wanted. Chuck made purchasing our new Escape a simple and quick process. There was no hard sell and we were able to purchase the vehicle we wanted for a fair price. He had a very positive attitude during the process. I will definitely recommend Chuck and Suntrup Ford Westport to my family and friends for their vehicle needs. More