Suntrup Ford Westport

Exceptional service! We were so pleased with the service we received when we bought our new truck. Chuck greeted us when we walked in and walked us through the process. We were so pleased with the service we received when we bought our new truck. Chuck greeted us when we walked in and walked us through the process. A week later, we went back to purchase our truck. Chuck had everything ready to go so that we didn't have to wait very long. Michael worked his financing magic, and we were out the door. We definitely recommend this dealer, such a smooth transaction! More

Bought 2 Fords from Bob From the first phone call to Bob Stapleton to the explanation of how the car works after we purchased it, we couldn't have had a better car buying exp From the first phone call to Bob Stapleton to the explanation of how the car works after we purchased it, we couldn't have had a better car buying experience at Suntrup Ford Westport. Bob answered all of our questions honestly and without pressure to make a decision. Hats off to Mike in finance for making the paperwork go smoothly and explaining each line to us. They offered the best price in the St. Louis/IL metropolitan area so therefore I did not hesitate to buy my second Ford from them. You will not be disappointed with their customer service and professionalism at Suntrup. We will not hesitate to refer future Ford owners to Bob.. More

Great place to get a car! I was expecting everyone to pressure me into buying a car when I wasn't ready. That was not the case. Chuck did a great job of pulling back when he co I was expecting everyone to pressure me into buying a car when I wasn't ready. That was not the case. Chuck did a great job of pulling back when he could tell I wasn't ready to buy right away. Very friendly guy and he will take care of you. The whole place always seemed to make sure everything is good. Definitely will go back in the future. More

great people to work with! Bob and dave worked with us to help us find what we needed and wanted. They listened to what we wanted. And they gave us water and kept us informed Bob and dave worked with us to help us find what we needed and wanted. They listened to what we wanted. And they gave us water and kept us informed to what the next step was. More

excellent experience My sa My salesman was really nice I recent this dealership to everyone great experience th My sa My salesman was really nice I recent this dealership to everyone great experience thank you all and I will come back for my next vehicle Awesome sales team More

Changed my outlook on car buying This was my first venture into buying a car and I could not have been more terrified. I'd grown up with everyone I know telling me the horrors of car This was my first venture into buying a car and I could not have been more terrified. I'd grown up with everyone I know telling me the horrors of car buying from a dealer. "They're out to get every last cent." "They'll pile on fees right at the very end." "Their job is to pressure you into buying." Things like that were the 'only' idea of dealers I had going into this. I had been informed to get pre-approved by my bank before going in so that took a good amount of pressure off. So I did some shopping online and found a 2012 Ford Focus. I knew it was a good car because my family has had Focus's for years, my brother's actually being a 2012. So sent a request for a test drive and in about 10 minutes I get a call to schedule a test drive with Bob Stapleton. I cannot explain how easy Bob made this entire process. There was no pressure to buy, not even slightly. On the test drive, he was quiet unless he was asked a question, so there went my fear of the pressure during the test drive I'd been told about. When we got back, he let me lead the conversation. I started by asking what the out-the-door price would be. In a few minutes he told me (it actually came out about $50 less from the sticker price)... AND IT STAYED THIS PRICE THE ENTIRE TIME. Strike out the sneaky added fee rumors I'd heard. I liked the car, I LOVED the dealership, so I decided to buy, The rest of the process was paperwork and checking to see if they could get me any cheaper rates. No pressure at all. None of the horror stories about dealers even came close to coming true with Bob. Bob made this the easiest experience ever. I think it took maybe 3 hours from walking in to driving away in my new car. If you're worried about the horror stories of dealers and the pressure they put on you like I was, go to Suntrup Ford in Westport. You can believe me when I say the next time I buy a car, it will be from Suntrup and I'm hoping Bob Stapleton is still around. More

Very caring people Such a pleasure doing business with these guys there, I would recommend anyone looking for a new vehicle to go check these guys out. They'll take good Such a pleasure doing business with these guys there, I would recommend anyone looking for a new vehicle to go check these guys out. They'll take good care of you. Thanks again Chuck Johnson More

Backtracks and Lies "Sold" me a car after giving me an estimate on my trade in that they hadn't even seen. Once I had already driven the car off the lot and brought the t "Sold" me a car after giving me an estimate on my trade in that they hadn't even seen. Once I had already driven the car off the lot and brought the trade in at a later time, they decided they had overestimated the value of the trade and wanted to back out of the deal, after I had already left once again. They refuse to work out this problem that they caused, only speaking in threatening tones to me demanding I return the car that I have already put a couple hundred miles on. Absolutely terrible. More

Great Service, Great Price. My salesperson, Rich McCabe worked very hard on getting my new vehicle price down to fit my budget. I love my new truck. Thank you! My salesperson, Rich McCabe worked very hard on getting my new vehicle price down to fit my budget. I love my new truck. Thank you! More

Great experience Chuck was a really nice guy with a lot of honesty. He sold me my vehicle at the best possible price! I would recommend him as a salesman and this deal Chuck was a really nice guy with a lot of honesty. He sold me my vehicle at the best possible price! I would recommend him as a salesman and this dealership. More