Suntrup Ford Westport

Easy, Painless experience for a first time Ford owner I'll keep this short and to the point after having just typed a lengthy review that went way too far into an explanation of why I was satisfied with t I'll keep this short and to the point after having just typed a lengthy review that went way too far into an explanation of why I was satisfied with this dealership, my salesman and the financing experience. I showed up on a Friday to test drive two (2) vehicles that I was considering. He basically handed me the keys and told me he'd see me back when I was done. I drove them and told my salesman, Bob Stapleton, that I was going to look at other vehicles from other manufacturers. He encouraged me to do so with very little pressure or coercing. I came back the very next day, Saturday, to attempt working a deal for one of the two cars I had driven a day earlier. I was less than confident due to the 'other' dealership the day earlier pressuring me to buy from them because 'their' cars were more reliable than Fords. They also offered me a very low amount for my trade-in. Therefore, when I came back that Saturday to work a deal with Bob and Suntrup Ford Westport I wasn't going in with much confidence. They exceeded my expectations and with very little hardball negotiating gave me the deal I wanted on their car AND on my trade-in. I was very satisfied with Bob, who had a very kind, friendly, easy-going personality. I was also very happy with the interaction I had with Michael Jackson. I was in and out of financing in almost no time flat and Mr. Jackson was a really nice guy. Overall, I couldn't be happier with my experience. I was there for about an hour test-driving cars on Friday and was in and out the door with my new car on Saturday in about two hours or less. It was easily TOP 3 in car dealership experiences I have had while purchasing a car in my entire life and I've bought a total of 17 cars from other manufacturers/dealerships prior to visiting Suntrup Ford Westport that Friday morning. More

Chuck was great! I would recommend Suntrup Ford to anyone. Chuck was great and made buying a new car a pleasurable experience. He was not pushy like the other dealer I would recommend Suntrup Ford to anyone. Chuck was great and made buying a new car a pleasurable experience. He was not pushy like the other dealerships that I visited. I purchased a 2016 Ford Fusion and remained within my budget. I even went back to the dealership when I could not figure out how to sync my phone and Chuck took the time to go over all the features (again)! Overall great service. More

Purchased the new F150 Chuck was awesome guy to deal with. Very knowledgeable and professional. I was very happy he took the time to help sync my ride and made sure I unders Chuck was awesome guy to deal with. Very knowledgeable and professional. I was very happy he took the time to help sync my ride and made sure I understood how everything worked on my new truck. Recommend you go to there dealership to buy a new vehicle. More

Great Car! Great Service! Great Salesman! Great experience! Love the car and couldn't have had a better salesman Jason Davis went above and beyond to find me the car I wanted and made it su Great experience! Love the car and couldn't have had a better salesman Jason Davis went above and beyond to find me the car I wanted and made it super easy. He even helped me to get my extended warranty back quicker from my trade in. More

Very please with my experience. Traded in my car for a used truck. Chuck helped me out with the test drive and cleaning the truck up for delivery. He was very professional through th Traded in my car for a used truck. Chuck helped me out with the test drive and cleaning the truck up for delivery. He was very professional through the whole experience and was very low pressure negotiation. We came to a mutual agreement on trade in value and truck value and finished the necessary paperwork. I would highly recommend Chuck as a sales associate to help you out. More

Ford Buying experience Great customer service with reasonable price offer. Bob Stapleton did a great job to make a deal within 15 minutes of discussion after our test drive. Great customer service with reasonable price offer. Bob Stapleton did a great job to make a deal within 15 minutes of discussion after our test drive. He listened to us and offered the best possible price to us without making wait us longer. Bob, Thank you for your quick service and providing us a very good deal on 2015 Ford Escape! More

Great deal at suntrup. My salesman, Bob Stapleton was helpful in making sure I got the best deal possible. The car was everything I expected and then some. If you're looki My salesman, Bob Stapleton was helpful in making sure I got the best deal possible. The car was everything I expected and then some. If you're looking for a new car, go see Bob. More

Excellent service Chuck Johnson was very helpful and nice. Micheal Jackson put in alot of effort to make sure we got the best deal possible.Overall I was very satisfied Chuck Johnson was very helpful and nice. Micheal Jackson put in alot of effort to make sure we got the best deal possible.Overall I was very satisfied with my purchase. More

Horrible I bought a used SUV and with 3 weeks i had trouble starting it 3 times. Called my salesman and he said no problem bring it in for service and he would I bought a used SUV and with 3 weeks i had trouble starting it 3 times. Called my salesman and he said no problem bring it in for service and he would take care of it. Well take care of it meant I would have to pay half of the cost of repair. Seriously 3 weeks of having the car. I have to pay half of the repair... This was a problem before I bought the SUV and was overlooked by there service department. Still have temp tags and I have to pay... By the way they had my SUV for almost a week 6 days. Call and leave message for managers and no return calls.... I do not recommend this dealer at all.... Stir clear away and if I would have research before hand I would not have purchased from them. Missouri AG has a lawsuit against this company! Sales people lie and tell you anything to close the deal........ More

My Mazda 5!! Thanks to Mr. J. Davis and Mr. Jackson we are very Happy with our new purchase! The entire process was (done with a 5yr old) comfortable and very fast Thanks to Mr. J. Davis and Mr. Jackson we are very Happy with our new purchase! The entire process was (done with a 5yr old) comfortable and very fast!. You guys Rock!! More