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Suntrup Ford Kirkwood
Kirkwood, MO
218 Reviews
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218 Reviews of Suntrup Ford Kirkwood
May 10, 2012
Tom was great!!! I worked with him on the internet and he answered all of my questions very quickly! I contacted several dealerships and while he was not the only one that made me a good deal- he was the one answered all of my questions very quickly! I contacted several dealerships and while he was not the only one that made me a good deal- he was the one to earn my business because he answered my emails quickly, kept in contact, and was very professional and friendly and came across very trustworthy! He was great! I would recommend him to anyone!!! Thank you Tom! Montgomery More
by melody63109
April 12, 2012
I visited Suntrup because I found a pre-owned vehicle on their website I was interested in previously found for sale by owner on Craigslist but was unable to reach the seller. My initial meeting and follow their website I was interested in previously found for sale by owner on Craigslist but was unable to reach the seller. My initial meeting and follow up was great; and I was hoping to purchase two vehicles but unfortunately the deal didn't work out. I went ahead and bought the vehicle I was interested in the following morning and was told it would be ready to pick up later that afternoon. It had a cracked windshield and the dealer agreed to have it repaired and I was told they would let me know when that would happen. I received a call later that day that the vehicle was ready to go and to come back to the dealer at my convenience. When I finished signing the paperwork I was taken out to the vehicle, thanked for my business and just about sent on my way when I noticed a soft top included in the sale but was not with the vehicle when it was "ready to go." A porter and I retrieved it and he helped me load it in my wife's vehicle. A short while later I realized I was never given a day or time for the windshield replacement so I called the dealer and asked when that was going to be taken care of. Apparently the appointment was already set and they failed to tell me. To make an already declining experience worse, the day the windshield was repaired (Tuesday) I brought the vehicle home and decided to install the soft top and found that part of it was missing. I called them and asked if they could double check the property for it and was told they would call me back. I waited for that call back until Friday of the same week and didn't hear anything so I made an attempt to get an update and called and reached a voice mail and left a message. A short while later I received a call that I was unable to answer. The message that was left for me? "I forgot all about the missing part, and I'm trying reach the previous owner but he hasn't called me back yet...." they also explained that I could expect a call back with details. Admittedly I was irritated but pleasant when I returned the call moments later and left my own message asking when I could expect to hear back from them about this issue; and explained in detail where the porter and I found the top the day of my purchase. I don't understand how a customer that spent nearly $28,000 can be forgotten about. Sure it's probably not the biggest sale of the day, but to me it's important. I understand sales personnel get busy, but how hard is it to set a reminder, write yourself a note or even ask a coworker or supervisor for help in getting this resolved? It's now Wednesday of the following week and I've not heard anything back, and I still can't use the top I paid for that was supposed to be included in the vehicle. It's unacceptable that the responsibility has been placed on my shoulders to follow up and beg for what I paid for. The service after the sale at this dealer is horrible. I truly feel that since my check has cleared and they've received payment they feel no obligation to follow through and most likely the only way this will get resolved is via BBB.ORG complaint. I was sincerely hoping to purchase another vehicle from Suntrup and David Gibson but because of this experience I have taken my business to another South County Ford dealer and I wouldn't recommend Suntrup Ford Kirkwood for an oil change, much less a car purchase. More
by St3v3C
Employees Worked With
Kirk Latta, Eric Proemsey, David Gibson
February 21, 2012
Wife was sold the 5,000 mile package service for an oil change which was suppose to include an Extensive inspection. In short all she got was an oil change and hopefully engine and fuel system cleaner. The change which was suppose to include an Extensive inspection. In short all she got was an oil change and hopefully engine and fuel system cleaner. The inspection must have taken about 3 minutes and consisted of Chad checking the Green boxes on the sheet. The battery died 6 days later and the alternator was shot which seemed to have showed up when AAA had to replace it at 9pm. It also showed up on a test that was run when we took it down the street to Roy's Auto on Manchester. When we went back to complain about lack of inspection all he wanted to do is charge us $50 to diagnose the problem and also wanted us to check with our warranty to see if they would cover the replacement cost. Which every service department I have been to before and since Suntrup Ford was more than willing to do for us. The customer service was horrid and the work was LAZY. To respond to the dealer this is what was sent back. First I would like to clarify, I and my wife felt like the car wasn't inspected at all and just the green boxes were checked on the sheet. Secondly Chad was unwilling to contact the warranty company because "we didn't sell you the warranty and it is your warranty so it is your responsibility". To answer your questions: 1) Yes Chad was the only person that was dealt with on both occasions. 2) The alternator problem showed up on both AAA and Roy's diagnostic test. 3) We were being told that he couldn't check our warranty company first before running another diagnostic which we would have to pay for in addition to our warranty deductible. Hope this helps and I hope you can resolve the issues or else I am sure you will lose more business. Thank you. More
by gtkz5d
Employees Worked With
Chad in Service
January 05, 2012
Mr. Dietz and the dealership were very friendly and we enjoyed working with them. Tom was responsive to our questions and we felt we got a fair offer for our used car. Tom also spent a good bit of time enjoyed working with them. Tom was responsive to our questions and we felt we got a fair offer for our used car. Tom also spent a good bit of time going through the operating controls with me. Our experience with the dealership overall was very good. More
by jamarhodes
Employees Worked With
Tom Dietz
January 03, 2012
This is the second time I have bought a car from Suntrup Ford and the experience was as great as it was the first time! Very friendly and my kind of people! Ford and the experience was as great as it was the first time! Very friendly and my kind of people! More
by fach44
Employees Worked With
Tom Dietz
December 15, 2011
I flew down to St Louis to purchase a used truck from Kirkwood Ford. Tom Dietz picked me up at the airport and within minutes I felt completely comfortable. My experience at Kirkwood was extremely enjo Kirkwood Ford. Tom Dietz picked me up at the airport and within minutes I felt completely comfortable. My experience at Kirkwood was extremely enjoyable. Everyone I met was friendly and very helpful. The truck was everything I had expected and more. I would recommend Tom and his coworkers if you are looking for a new vehicle. More
by Meryl D Klassen
Employees Worked With
Tom Dietz
October 26, 2011
internet response was quick and helpful dealer had the internet response was quick and helpful dealer had the right car at the right price Tom Dietz is an excellent salesman finance mgr was quick internet response was quick and helpful dealer had the right car at the right price Tom Dietz is an excellent salesman finance mgr was quick and efficient More
by andyschultz
Employees Worked With
Tom Dietz
August 30, 2011
Tom and Kyle were very pleasant to work with. I felt really at ease talking with them both. They really explained things in a way that was easy to understand. I would recommend this dealership to anyone really at ease talking with them both. They really explained things in a way that was easy to understand. I would recommend this dealership to anyone who is looking for a new or used vehicle. Using the internet to search for my Escape waas easy and the pricing was very fair. Steve Gardner More
by spg
Employees Worked With
Tom Dietz and Kyle Moore
June 03, 2011
I ordered a new vehicle through Suntrup / Tom Dietz. From my first visit to the dealership until my car was ready, Tom was easy to work and able to answer my multiple questions along the way. Aside from wait my first visit to the dealership until my car was ready, Tom was easy to work and able to answer my multiple questions along the way. Aside from waiting for the car to be built, this was probably the least stressful car buying experience I have had. Thanks Tom! More
by highc21
Employees Worked With
Tom Dietz
May 28, 2011
Dealing with Tom Dietz was a great experience. I would rate him as one of the nicest guys in the business. Finding a good dealership is not easy Finding a salesman as great as Tom is almost impossible. Wh rate him as one of the nicest guys in the business. Finding a good dealership is not easy Finding a salesman as great as Tom is almost impossible. When I need to buy a car Tom will be at the top of the list. More
by joe in ballwin
Employees Worked With
TYom Dietz
