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Suntrup Ford Kirkwood

Kirkwood, MO

2.8
216 Reviews

10340 Manchester Road

Kirkwood, MO

63122

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Showing 216 reviews

May 16, 2016

excellent car, excellent service I went there to see what 2016s they had available as I wanted to get a good price on the previous model year since the new ones came out. Tim found e More

by Only Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
Jun 01, 2016 -

Suntrup Ford Kirkwood responded

Hi there, thank you for your kind words, and for taking the time out of your busy day to write a review for our dealership. It truly means a lot to us! Let us know if we can help you with anything else. Hope you have a great day!

May 16, 2016

Got the car I was looking for without to much hassle The dealership was able to accommodate our request on the amount we wanted to get for our trade - in. They also were able to change rims on the car a More

by Shane Cano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Jun 01, 2016 -

Suntrup Ford Kirkwood responded

Shane, thank you for taking the time to leave us feedback on your experience at our dealership! How are you enjoying the Fusion? Hope you have a great day!

May 14, 2016

My experience at Suntrup Ford Tim Walsh was very good to work with. This is the second car I've purchased from Suntrup Ford in the last 3 years. Both experiences were good. More

by FocusBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Jun 01, 2016 -

Suntrup Ford Kirkwood responded

Hello, thank you for your review and for your repeat business! Your feedback means a lot to us. Have a great day!

May 13, 2016

Efficient and thourough My Sales Representative, Tim, was knowledgeable and listened to my needs. The process was simple and easy! I didn't feel pressured and left with a ca More

by gwinkler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Jun 01, 2016 -

Suntrup Ford Kirkwood responded

Hello, this was a very pleasant review to read. Thank you for taking the time to leave us feedback on your experience at our dealership. We hope you are enjoying the new Escape. Have a fantastic day!

April 13, 2016

Quick, friendly, and only one downside. I got a great price on the car with a very helpful team of employees. Everyone was very patient and friendly and kept my first car buyin experience a More

by Mariemc93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Apr 26, 2016 -

Suntrup Ford Kirkwood responded

Thank you for taking the time to write a review for our dealership! We hope you are enjoying your new vehicle. We value your business, and hope you have a fantastic day!

April 11, 2016

Worst Experience I Have Ever Had!!!!! Bought car as is..... As soon as I drove it off the lot the check engine light came on. 400.00 later it is fixed. They state that with the as is they More

by jamwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Lupo
Apr 26, 2016 -

Suntrup Ford Kirkwood responded

Hello, My name is Crystal and I'm the eCommerce Director for Suntrup Ford Kirkwood. I'm sorry you feel dissatisfied with your experience at our dealership. I have forwarded your review to management. You are aware with an "As is" vehicle, you signed forms stating that you accept the vehicle as the condition its in. Unfortunately with used vehicles, problems may arise. I do understand your frustration. If you would like to discuss this further, please email me at crystal@suntrupford.com. Thank you, and take care.

April 10, 2016

Awesome experience I just wanted to say thanks for the awesome experience I had when I purchased my new Ford Escape. Kevin was so patient with me while I mulled over col More

by king49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Kevin Lupo
Apr 13, 2016 -

Suntrup Ford Kirkwood responded

Hi, Thank you for taking the time out of your busy day to leave feedback on your experience at our dealership. It means a lot to all of us here at Ford Kirkwood! We value your business, and hope you are enjoying that Escape. Thank you and have a great day!

March 21, 2016

Great Experience Tim made our visit very easy with no hassles. He answered all of our questions without any pressure to make the sale. We completed the entire transa More

by thulen4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Mar 21, 2016 -

Suntrup Ford Kirkwood responded

Hello, Thank you for choosing us for your new vehicle purchase, we hope you're enjoying the car! We value your feedback and your business. Tim says hello! Have a great day!

March 20, 2016

No Hassel In sort of an impulse, decided to check out what Suntrup had on the lot in terms of a 2015 Edge Sport. Went in, test drove, left without any theatric More

by Chuck Reynolds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
March 19, 2016

Pleasant experience Was helped by Tim and Freddy on different days. Pleasant experience overall. No pushy sales pitches. Knowledgeable personnel and personal service. No More

by FlySWA15
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh, Fred Williams
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