Sunshine Toyota

We came all the way from the UP to do business with Toyota and Randy was exceptional! He made sure everything was ready so that we can get back on the road asap. He was very professional, very friendly Toyota and Randy was exceptional! He made sure everything was ready so that we can get back on the road asap. He was very professional, very friendly, and very accommodating. We made most of our dealings only through email but it was very smooth. Randy was prompt, honest, has great customer service. Steve was also helpful in giving us the best financial plan for our new vehicle. We really had a great time at Sunshine Toyota. More

I have a preconception of car dealerships being unpleasant places to visit. Experiences with several other dealerships left me feeling pressured, disrespected and even bullied. The dealership in unpleasant places to visit. Experiences with several other dealerships left me feeling pressured, disrespected and even bullied. The dealership in my hometown seemed to be fueled by machismo and cliché. To be clear, I am not a high-maintenance type. I don't go to a dealership to make friends or to have my ego stroked. I'm just a regular working guy looking to get a few questions answered, buy a vehicle I can afford, and go on with my life. Sunshine Toyota in Battle Creek had a good selection of reasonably priced, low-mile Priuses. So I took a half day off work and went there. I comfortably browsed the lot for 5-10 minutes without being mobbed by salesmen. When I approached the office, Bob Surprenant stepped outside to greet me. When I asked questions, Bob answered them directly and honestly. He gave me his perspective on the vehicles I was interested in, sharing pertinent points to consider and anecdotal evidence based on his experience. Bob seemed content with letting me take the time I needed to evaluate and test drive some vehicles. This made it a lot easier for me to sift through all the comparisons of mileage, price and options. When I had questions regarding price, Bob got the answers for me. This is in contrast to the dealership in my home town, where I got handed off to a different person every time I had a question about the money side of things. I liked the continuity of dealing with one person. I finally decided on a car, and Bob helped my insurance agency get the policy document faxed over to the dealership. It was not until the very last step, when I actually signed the check that I had to talk to the "finance" guy. And for the record, Dennis (the finance guy) was straightforward and businesslike - no patronizing, no muss, no fuss. I recognize that everyone is different, and some people want different things when shopping for a car. If car dealers were cups of coffee, I would rank Sunshine Toyota as a good cup of regular ol' joe. Good vehicles sold in a comfortable atmosphere by down-to-earth people. If you like that kind of experience, I believe you will find Sunshine Toyota satisfactory. More

Chip was friendly and a honest dealer. He explained everything we need to know about the car that we wanted to buy. He tried his best to get us the best deal as possible for our car. Thank you Chip. everything we need to know about the car that we wanted to buy. He tried his best to get us the best deal as possible for our car. Thank you Chip. More

My experience from the very beginning was pleasant. Mr. Ritchie greeted me with a smile and listened to what I was looking for in a vehicle. He was considerate of my busy schedule and made himself availab Ritchie greeted me with a smile and listened to what I was looking for in a vehicle. He was considerate of my busy schedule and made himself available for what best suited me. Gary, Bill and Dennis were genuine and sincere. Thanks for the awesome customer service from start to finish. More

Had a very positive experience with Jim, as well as, the entire closing staff. They were friendly, professional and answered all my questions to my satisfaction. I feel I got a great product for the price entire closing staff. They were friendly, professional and answered all my questions to my satisfaction. I feel I got a great product for the price paid and would recommend this dealership and sales person to my friends. More

Jim was exceedingly helpful from the moment I contacted him by phone. He set up an appointment, even though close to closing time, to take a test run. He answered all my questions, and described/explained him by phone. He set up an appointment, even though close to closing time, to take a test run. He answered all my questions, and described/explained the particular Toyota Sienna I was interested in. What I also liked was the lack of "pressure" salesmanship. In this Jim stood out from other sales experiences I've had at various dealerships in the past. Truly, this approach is the key to a successful sale -- I had no intention of shopping elsewhere. Jim was also one of the most amiable and friendly people I've had to do business with, nothing was too much trouble. He was punctual for our sales appointment (after the previous evening test drive) and mananged to have all the paperwork done, plates, registration, and insurance, so that I was able to drive home the same day. One of the most pleasurable business experiences I've had in a long time. Well done Jim! More

We had a wonderful experience at Sunshine Toyota. Our salesperson was a great man and he knew what he was talking about.The employees are great and mr.bill made it very easy for us in terms of paperwork salesperson was a great man and he knew what he was talking about.The employees are great and mr.bill made it very easy for us in terms of paperwork and transaction.We were out of there with our car within an hour or so. I also love how toyota offers 0% financing. The Camry we bought was fantastic.I would give Sunshine Toyota a 5 star rating. Thanks for the Camry!! More

We leased a 2013 Highlander from Sunshine Toyota. Jim Froelich was our sales person. He was very helpful with finding me the Highlander that would fit my needs. He explained everything to us about the hi Froelich was our sales person. He was very helpful with finding me the Highlander that would fit my needs. He explained everything to us about the highlander and was able to answer all of our questions. Jim was very friendly.Dennis Walters also worked with us on signing all the papers and he too was very helpful in explaining thing and letting us know the added things we could get for our Highlander. I would go back to them in the future to buy another toyota. More

I just want to say that the upfront things are good so far as the initial sale goes. Additional questions and purchases are not. Although initially there were no floor mats per information presented at ti far as the initial sale goes. Additional questions and purchases are not. Although initially there were no floor mats per information presented at time of sale floor mats were required, ordered twice still do not have correct color. I have been told parts were ordered and never were. I have been told my paper work never came, then suddenly I am being told what I checked. Inspections not done at every service. I am not trying to allow the dealer to make more money and they have goofed it up so bad that I don't know how anyone buys anything from here. More

Sunshine Toyota salesman Jim Froelich was polite, friendly and determined that we leave with a new Camry at a great price. We had done our homework at several dealers. Jim was able to answer all ou friendly and determined that we leave with a new Camry at a great price. We had done our homework at several dealers. Jim was able to answer all our questions and match prices without pressure. Before we left Jim got into the front seat and explained the interior systems again. He assured us we can continue to call him with questions. Trey Newbury was also very friendly and knowledgeable explaining our lease agreement. Our overall experience at Sunshine was excellent! More