Sunshine Chevrolet - Service Center

Unclear, Unhelpful, Overpriced I've used the Sunshine service center since I bought my care about three years ago and have had mediocre experiences the entire time, but the most rec I've used the Sunshine service center since I bought my care about three years ago and have had mediocre experiences the entire time, but the most recent experience was by far the worst. Someone I had never seen before was working the desk when I walked in, it took him longer than was reasonable to find my appointment in the system which I had set up nearly a week in advance, and he was dismissive and uncaring about the whole exchange. The service provided was average at best but what really bothered me was the uncommunicated increase in the pricing. I was barely able to afford what I had budgeted for based on previous service appointments and when I arrived I mentioned that I needed a regular appointment with a state inspection and was only told that if they did the full 30,000 mile service it would be ~$375 which is outrageous on its own but not only that, when I stated I wouldn't be able to afford that he didn't offer any kind of assitance or alternate options and instead just shunted me to a standard appointment (which I had requested in the first place) but didn't mention that it would cost me nearly DOUBLE what I had previously paid. My car is supposed to be washed any time I bring it into the dealer per the information I was given when I purchased and this did not occur either. At the end of the appointment, I presented a voucher I had redeemed through MyChevrolet Rewards and he took an extra 5 minutes to get this entered despite it being immediately visible on my phone's screen, I even pointed out the exact voucher number but was still asked if I had 'cycled it through to a voucher' despite the information provided. The whole experience felt disrespectful, and that's not even taking into account that my 'Service Contract' I've been paying for on my loan since day one has apparently not applied in any way depsite the fact that I was told it would cover two appointments per year and it has not done so since the first year. Obviously, Sunshine's Service department doesn't actually care about its customers, and that has become increasingly clear over time. I will absolutely NOT be returning. More

Never going back They were rude and were like the car salesmen...trying to sell new parts before trying to diagnose the problem. That's the last time I use them They were rude and were like the car salesmen...trying to sell new parts before trying to diagnose the problem. That's the last time I use them More

Professional and friendly From the phone call to set the appointment for tire rotation and oil change to how quick they were was professional. I needed brakes done on the back From the phone call to set the appointment for tire rotation and oil change to how quick they were was professional. I needed brakes done on the back of my truck, was probably the fastest ever had a brake job done More

Would not fix my new truck's issue Bought 2019 Colorado new in Dec 2018. Had (still has) grinding noise in front. Said they fixed it at delivery. Wasn't fixed. Had to bring back. Told m Bought 2019 Colorado new in Dec 2018. Had (still has) grinding noise in front. Said they fixed it at delivery. Wasn't fixed. Had to bring back. Told me to drive it a few hundred miles. Did so. Still grinding. Took it back again (remember, new truck!), they kept it several days. Diagnosed loose bearings in front, needed new front differential, 3 months to get parts, ok to drive. Never heard from them, took it back to them in May 2019. . .now they say nothing is wrong and they won't fix anything. Zero chance out of ten I would buy anything from Sunshine. Highly frustrating experience. Still driving/paying for new truck with grinding noise in front. More

quick turnaround Issue with car stemmed from a recall. No one called to let us know it was complete. Glad it was minor and no further issue Issue with car stemmed from a recall. No one called to let us know it was complete. Glad it was minor and no further issue More

Fast and friendly Super easy and friendly. Car was done quickly. I was late picking it up and they were not bothered a bit. Great experience overall and would recomm Super easy and friendly. Car was done quickly. I was late picking it up and they were not bothered a bit. Great experience overall and would recommend to anyone. More

Oil change and tire rotation Made an appointment and had the car at the dealership on time. The car was taken quickly and the work done expeditiously. I was told my car did not Made an appointment and had the car at the dealership on time. The car was taken quickly and the work done expeditiously. I was told my car did not need filter changes due to the condition of the filters More

Awesome Experience Couldn’t ask for a nicer group of guys. Easiest buying experience I’ve ever had. Went in to have my truck serviced, wanting a new/newer vehicle. Didn’ Couldn’t ask for a nicer group of guys. Easiest buying experience I’ve ever had. Went in to have my truck serviced, wanting a new/newer vehicle. Didn’t expect to leave with one but a couple hours later I left with the truck I wanted. More

Excellent Experience Showed up half hour before service center closed and they got me straight in and completed a first service with no problems and was very professional Showed up half hour before service center closed and they got me straight in and completed a first service with no problems and was very professional throughout the entire visit. They are now my preferred dealer in the Asheville, NC area. More

Sunshine is very Professional Sunshine service people are always nice, courteous, and especially very acknowledgeable . There also always want to solve a problem rather then just p Sunshine service people are always nice, courteous, and especially very acknowledgeable . There also always want to solve a problem rather then just patch the problem More