Sunset Kia of Sarasota

They have taken care of all my service needs.ENOUGH WITH They have taken care of all my service needs. ENOUGH WITH SURVEYS. JUST COMPETENTLY PROVIDE THE SERVICES YOU MAKE AVAILABLE IN A PROMPT, COURTEOUSL They have taken care of all my service needs. ENOUGH WITH SURVEYS. JUST COMPETENTLY PROVIDE THE SERVICES YOU MAKE AVAILABLE IN A PROMPT, COURTEOUSLY MANNER. WHEN YOU DON'T I WILL CERTAINLY LET YOU KNOW. NO MORE SURVEYS, PLEASE! THANK YOU. More

WENT to look at new cars the dealership sent a few flyers for 5 gold coins .I went to several promotions .They never have what they promise . I returned 3 times during one promotion they never honored the pr for 5 gold coins .I went to several promotions .They never have what they promise . I returned 3 times during one promotion they never honored the promotion. I f they do not honor their own promotion what kind of a deal are you going to get. I have bought 6 cars/ trucks from the sunset group . That being said when I reached out to contact the sunset group you are unable to get a location.So if they hide the corporate office they must be sketchy More

went to faccillo got the job done purchased 2013 new Sorrento comes with 10000 mi warranty has a valve cover gasket leak which falls under warranty sunset kia service dept head said n purchased 2013 new Sorrento comes with 10000 mi warranty has a valve cover gasket leak which falls under warranty sunset kia service dept head said not covered so i called customer service and its covered also called faccillo kia in port charrolet they said it's under warranty brought it there it was repaired p/s if you havent been to faccillo kia in port charrolet its like being at a buffet-style setting there are tables with tablecloths and ballons ,flowers to can't see why anyone would go to sunset kia More

Awful service department Customer service is nonexistent. Service department is poorly run and managed. I will not go back for so many reasons. I spoke with the extended warr Customer service is nonexistent. Service department is poorly run and managed. I will not go back for so many reasons. I spoke with the extended warranty company and they even suggested I use a different dealership. The lack of communication and the extended time to do a simple repair are unacceptable. Sunset Kia said they didn’t have a loaner or replacement vehicle until after the warranty company called them on my behalf. Only until then did they approve a rental car from enterprise. Mistakes made were blamed on others. Someone needs to take ownership and provide basic customer service. Honesty goes a long way. Very disappointed with Sunset Kia. More

Great Experience My husband wanted to buy me a new car and asked what I wanted. I told him I wanted an Alien Green 2019 Kia Soul. He first went to the dealer that offe My husband wanted to buy me a new car and asked what I wanted. I told him I wanted an Alien Green 2019 Kia Soul. He first went to the dealer that offered free cruises got everything worked out and at signing they would not let us use our financing for that price which was a 2% difference. My husband refused and left. Called other dealers. Sarasota Kia said they would give us the same price and let us use our own financing. Plus they just had a 2019 Alien Green Soul come in that morning. By the time we got there the car was sitting out from all cleaned up, full tank of gas, and ready to go. The paper work was all ready for us to sign using our financing with the ending financed amount being exactly what was quoted. SO easy. Very pleasant. Very professional. No stress experience. More

Worse and worse What happened to this store? When I used to come in for service everyone seemed happy and was willing to help. Now, it seems like everyone is angry an What happened to this store? When I used to come in for service everyone seemed happy and was willing to help. Now, it seems like everyone is angry and unwilling to do anything to help me. I was in for service and my Bluetooth was not working and the service person didn't know what to do and he tried to get someone to help him and I guess no one would or could pair my phone for me. I will use a different store for service and when I am ready to buy I think I will find a different store. More