Back

Sunset Kia of Auburn - Service Center

Auburn, WA

not yet
rated
541 Reviews

541 Reviews of Sunset Kia of Auburn - Service Center

Sort by
November 04, 2021

Very helpful. The complimentary ride home and back really helped me conplete all my errands that day. The service was done before the assessed time and Dean was very helpful at the desk. More

by jacobdhileman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 05, 2021 -

Sunset Kia of Auburn responded

Thank you, Jacob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 04, 2021

I went in for an oil change and tire rotation. They actually really DID rotate my tires and top off my windshield washer fluid. The reason I point this out is because with other cars that I have had an More

by shanisuzan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
Nov 05, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 03, 2021

Came in to get the rotors checked, they need to be changed out unfortunately no parts in stock, now I’m waiting More

by SABINEM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Nov 04, 2021 -

Sunset Kia of Auburn responded

Thank you for sharing your thoughts about your experience with Sunset Kia of Auburn. We are sorry about any inconvenience due to the lack of parts and hope that they will be back in stock shortly. We sincerely appreciate your business! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 03, 2021

we really like our car. MPG is good. Nice to drive. we really like our car. MPG is good. Nice to drive. Our only problem was went we tried to get a new windshield. We were told nobody had one in More

by EDIGERS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remeber his name. Real nice guy.
Nov 04, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We are sorry to hear that you weren't fully satisfied with your experience and would like to learn more. Please reach out to us at wecare@sunsetautofamily.com if you would be willing to discuss this in more detail. We hope you will give us another opportunity to serve you and demonstrate our commitment to great service! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 02, 2021

Shimmy was great! Prompt and a good communicator. Very sad my card didn't get washed or vacuumed, though More

by kateendle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shimmy
Nov 02, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 31, 2021

This is my go to dealership for all Mitsubishi maintenance. They are always professional and helpful! More

by Dragos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make this a positive experience. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 31, 2021

Service was good. My only complaint was they did not wash my car. Thank you More

by Say
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendal
Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave a review. We will share your comments with the service team. Please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 28, 2021

They serviced my serento and my air bag light was on when got my car back so I called and was told that it would cost me $165.00 for them to look at it! Why would I need to pay if they were the last one to w More

by tracy.stone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service center advisor
Nov 14, 2021 -

Sunset Kia of Auburn responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We'd like the opportunity to address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your convenience, Tracy. Please email us at wecare@sunsetautofamily.com

October 28, 2021

I bought my Kia there and glad I did. Service has been great. All questions answered More

by glzillmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Oct 29, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Oct 29, 2021 -

glzillmer responded

glzillmer@msn.com

October 28, 2021

This was my fittest experience with this dealer and it was a very pleasant experience. Everyone was friendly and helpful. More

by EAS1823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie I think
Oct 29, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

...
6
...