Sunset Kia of Auburn - Service Center

I brought my 2013 Optima in because of a KIA recall plus oil change & tire rotation. When I made the appt, I was told a half a day on the recall plus the oil change & tire rotation, I took the car in & oil change & tire rotation. When I made the appt, I was told a half a day on the recall plus the oil change & tire rotation, I took the car in & was told it would be ready in a couple of hours. I could have stayed there for that time. When I picked up my car, someone had been messing with my dashboard. The time on the clock was changed to the wrong time. My Trip 1 & 2 had been reset to zero & then someone put 23 miles on the car. Who did all this & then drove it around for awhile? I'm just more than a little P. O'ed about this. Yes, the inside of the car had been nicely vacuumed, but all the times before that had been done plus gone through the car wash which wasn't done last Thursday. Do you not do that anymore? Marilyn Pollard More

Service was good but I am very disappointed not having car washing service that I might have find another place to service my Sorento. car washing service that I might have find another place to service my Sorento. More

I got helped by Shermi, she was super nice and she cares about customers alot. about customers alot. More

Fast service, great customer service, friendly people. Love the quality of Kia cars as this is my second one.. Love the quality of Kia cars as this is my second one.. More

They had my car for two weeks and didn’t start working on it so It was not ready before I had to move. Nothing was fixed on it. However Dean was respectful and tried to do what he could it so It was not ready before I had to move. Nothing was fixed on it. However Dean was respectful and tried to do what he could More

Not very friendly and hard to hear what staff is saying. Wasnt clear on what service was being performed Wasnt clear on what service was being performed More

Very satisfied excellent fast services staff very pleasant. Only thing I don’t like when I call they ask do I want tires rotated etc they should be telling me when I need it done not asking!! pleasant. Only thing I don’t like when I call they ask do I want tires rotated etc they should be telling me when I need it done not asking!! More

Kendall is always on top of everything and the car prep guy is always pleasant. Would like dealership to start washing and vacuuming in-house again rather than issuing car wash coupons. guy is always pleasant. Would like dealership to start washing and vacuuming in-house again rather than issuing car wash coupons. More

Jenifer and Kendall are always friendly and show great customer service skills really glad I bought my car here at sunset Kia thank you Lisa customer service skills really glad I bought my car here at sunset Kia thank you Lisa More

The service dept is great everytime. Shemariah helped me this time and very helpful. Made sure I should receive a car wash during my visit. this time and very helpful. Made sure I should receive a car wash during my visit. More