Sunset Kia of Auburn

One and a half day service turns into six days I had an appointment for a one and a half day service (with no loaner). Brought my car in on Wednesday, expecting to pick it up Friday afternoon. Wh I had an appointment for a one and a half day service (with no loaner). Brought my car in on Wednesday, expecting to pick it up Friday afternoon. When I called Friday to find out if it was ready, was informed 2 techs were out for a funeral and it wouldn't be ready until Monday. The service center is open every day except Sunday. Monday I called and was told it wouldn't be ready until Tuesday. I have to wonder if anyone worked on it Thurs, Fri, or Saturday. Very unhappy. No one even bothered to call to inform me the car wouldn't be ready when it was promised. More

HORRIBLE Customer Service Rating is less than one but you have to check a start. I bought a very clean 2013 Sportage, in excellent shape, from these guys. The salesman was a Rating is less than one but you have to check a start. I bought a very clean 2013 Sportage, in excellent shape, from these guys. The salesman was a young kid, just starting out. I was negotiating with him and half way through another, very aggressive, tweaked out, salesman took over. After two hours, I had my car. I added installation of a moon roof to the contract and was told they would call me to schedule the installation. They didn't call. I called them every week for three weeks and was finally scheduled. I dropped my car off at 7:45 Wednesday morning and picked it up at 6:00 Friday evening. When I washed it Saturday morning, I noticed a huge gouge on the back spoiler, which started on the car and ran across the spoiler. I contacted the service department Monday morning and told them about the gouge. After a month of getting the run around between service, sales, and managers, Auburn Valley Kia offered me a can of black paint so I can paint the gouge myself. When I contacted them again on 9/18/15, Todd, the service manager became hostile and refused any type of compromise, and said that's what you get when buying a used car. The gouge was NOT there when I bought the car, nor was it there when I dropped the car off. It happened while it was in Auburn Valley Kia's care, so it's their responsibility. Auburn Valley Kia refuses to take responsibility for the gouge, causing me to have to file a small claims law suit against them. More

Excellent Service Excellent! I live in Lacey, WA and was searching for a 2015 Kia Sedona SXL. I was contacted by various sales representatives from different dealership Excellent! I live in Lacey, WA and was searching for a 2015 Kia Sedona SXL. I was contacted by various sales representatives from different dealerships that were closer to my house. When Mr. Guy Brown (Auburn Valley Kia) contacted me I noticed his sincerity and honesty in finding me the van that I wanted. Mr. Guy Brown promised me a great deal and he delivered on his promise. I purchased a 2015 Kia Sedona SXL from Mr. Guy Brown and it was the best car buying experience I have had in my 40 years of purchasing automobiles. Although I by-passed a number of Kia dealerships located between Lacey and Auburn, dealing with Mr. Guy Brown was well worth it. Thanks again to Mr. Guy Brown and all the sales representatives for your outstanding service in meeting (and exceeding) the standards of true customer service. My wife and I were very satisfied with your service and will recommend you to our friends. The only recommendation that I have is "DON'T CHANGE" and "KEEP DOING WHAT YOU ARE DOING". Thanks again. More