Sunset Kia of Auburn

Not only Holiday Cheer I was Royalty at Sunset Kia and Mitsubishi Service Department; not only on the phone, but once I arrived, while I was there, and on leaving, as well. I was Royalty at Sunset Kia and Mitsubishi Service Department; not only on the phone, but once I arrived, while I was there, and on leaving, as well. The Service Department has only improved over the last 3 years, with each visit proving to me that everyone cares deeply about the job they are doing, and each customer who walks in the door, or calls on the phone. My appointment was made quickly, and conveniently for my schedule, the gal who made it remembered me when I arrived, sharing special details with Jennifer, who was checking me in. I arrived early, and expected to wait until my appointment time, but was ushered in, taken care of, and home, before my actual appointment time arrived. The waiting area was decorated with festive holiday cheer, is warm and open, with complimentary refreshments, entertainment, and fireplace. The Cashier is lovely and genuine, and made even spending money, an enjoyable experience! I was accompanied out to my car, and given my keys, and the whole visit wrapped up in a warm thank you, come again. Customer Service is 100% ++, and I highly recommend Sunset Kia Mitsubishi. More

Quick efficient service When the check engine light came on, Jennifer got my Kia Soul in quickly and determined they had the necessary sensor in stock. The courtesy pickup w When the check engine light came on, Jennifer got my Kia Soul in quickly and determined they had the necessary sensor in stock. The courtesy pickup was especially convenient for me. More

sale Associate are not working with their customer Associate are not working with their customers want but their working on there commissions. i heard one associate are racing with another associate on Associate are not working with their customers want but their working on there commissions. i heard one associate are racing with another associate on there commission. and the're pressuring the customer have a deal with them. More

New Mitsubishi Mirage The Sales Manager Damon was such a tremendous help and an extreme breath of fresh air for us in our recent car purchasing history. The dealership was The Sales Manager Damon was such a tremendous help and an extreme breath of fresh air for us in our recent car purchasing history. The dealership was so hands-on with getting us in the best vehicle but with such a relaxing vibe. The process took less that two hours which is so much shorter than previous vehicle purchases. More

Incorrect diagnosis I took my car in for a diag last Tuesday because my car keeps dying when I go more than a day without driving it the advisor told my it was because of I took my car in for a diag last Tuesday because my car keeps dying when I go more than a day without driving it the advisor told my it was because of my aftermarket Bluetooth connector I took my Bluetooth out and the very next day my car was dead and I was stranded. More

Service at Sunset I had major service done here on my Outlander Sport. I felt I received the best care possible in a timely manner at the quoted price. The staff and me I had major service done here on my Outlander Sport. I felt I received the best care possible in a timely manner at the quoted price. The staff and mechanics are the best. Thanks Sunset! More

Courteous customer service, frequent additions to service I have been using the Kia sevice center since I purchased the car. The employees are courteous and professional. The service center is a comfortable I have been using the Kia sevice center since I purchased the car. The employees are courteous and professional. The service center is a comfortable place to wait. Every time I bring my car in for service I am approached about other services for my car other than what my appointment was for. It frustrates me as I budget for my car maintenance , and the add ons double my cost for services rendered. I do not look forward to bringing my car in for that reason. It is my suggestion that a list of services due as well as other services that may be needed (ie. tire rotation or alignment, filters, chassis...) be provided for the next anticipated service. This could easily be done with the service invoice provided at the end of the appointment. Such a list would alleviate at least some of the shock of the final cost. More

Oil change Always helpful and smiling staff. Oil change and car wash great. Coffee, snacks, TV and fireplace what more do you need at 0800. See you in 7,000 mile Always helpful and smiling staff. Oil change and car wash great. Coffee, snacks, TV and fireplace what more do you need at 0800. See you in 7,000 miles! More

Efficient, professional service Great service. Harold helped us to choose the car best suited to our needs. The finance department found us financing with a very competitive rate. Great service. Harold helped us to choose the car best suited to our needs. The finance department found us financing with a very competitive rate. More

Kia Sportage When you go through many dealers website try to get inquiries about a vehicle and you find someone have patience to show you all the hidden details fo When you go through many dealers website try to get inquiries about a vehicle and you find someone have patience to show you all the hidden details for the new buyer that moment you recognize you are in right place to make businesses,overall good customer service and great place to get your new car. I recommend this place for all my friends and family Thank you Sunset for great opportunity and I can not wait to make another deal in future. More