Sunset Kia of Auburn

horrible experience I bought my Kia back in May 2018 but have been too embarrassed to even think about what I let happen to me until now.I had never bought a car from a d I bought my Kia back in May 2018 but have been too embarrassed to even think about what I let happen to me until now.I had never bought a car from a dealership before and I had heard great things about this one and I have a close friend that works there so I felt I wouldn't be taken advantage of.WRONG!!!Before I went there I looked at their website and found a car I was very interested in that was listed for a little over $18,000.When I got there on a Saturday afternoon my friend introduced me to Justin who in turn handed me over to Ramen(?)who was not very happy to deal with someone so late in the day,until I told them I had $15,000 in cash to spend!Justin showed me some cars then I saw the car I wanted to see and I loved it but surprisingly the price had gone up to over $20,000 since I saw it on the website!While I was test driving the car Justin took it upon himself to get the title out of my trade-in,a 2004 Acura TL and was doing I don't know what with my information.Then things started moving way too fast for me but I got caught up in my excitement and let them take total advantage of me.The saleswoman rushed me off to the bank to withdraw the money,it was almost 6 o'clock, while Justin drew up a contract,and figured out what my trade in was worth,papers were flying by my face so fast I never got to read any of them,just initialed where they told me to,my mistake I know.,but the worst part was dealing with Kiernan!!By the time I walked out of there shell shocked to say the least,I was under contract to pay almost $32,000 for a car they had listed for $18,000 with $15,000 cash and a trade in they ended up saying was worth $52.99!!Thats 52 dollars and 99 cents!!!AND it had brand new tires on it!!He had a desk with a computer screen on it that I couldnt even read because it was upside down to me and he kept saying just touch here or scribble your name here,I'll give you a copy when we are done,etc.I didn't know how to stop anything so I just did it!!He told me there was a warranty that covered everything on the car,from lights to the engine and it only adds $10 a month to my payment,come to find out it doesn't cover anything at all and it added over $3,000 to the contract.Then he calls 2 weeks later and says he needs me to sign more papers for the bank but I couldnt make it when he wanted me to so a couple days later I went in and he said he did it without me and Im getting a better deal,I asked for a copy of the papers I never signed but didn't get them,still haven't,then they needed me to come sign something else so they could sell my trade in,I never did,but somehow they sold it anyway!!He told me all about the "free oil changes for life"gave me a paper stating I had it then when it was time for my first oil change I was told I don't get them!!I know it's my fault for believing the reviews and for being gullible,but those 3 should be ashamed of themselves!!! More

Service Have bought 2 cars with this dealership always excellent service both in sales and serbice dept excellent car detail also available that I have used a Have bought 2 cars with this dealership always excellent service both in sales and serbice dept excellent car detail also available that I have used a gew times More

Car service Excellent customer service. Dean was very helpful. All my needs were addressed. My car was returned clean. Dean explained reconmended services t Excellent customer service. Dean was very helpful. All my needs were addressed. My car was returned clean. Dean explained reconmended services that would be needed. More

Absolutly amazing, the best exsperience ever. I am 42 years old and have never ever had a exsperience like this. It was the best exsperience purchasing a car I have ever had. Thank you Roman for I am 42 years old and have never ever had a exsperience like this. It was the best exsperience purchasing a car I have ever had. Thank you Roman for suggesting the right lot to go to out of all tye lots in the sunset family based on my situatuon so I could get the right car. The whole thing from start to finish was great. My credit had issues and they worked hard to find a way to get me financed with more than reasonable finacing. My sales man Chris Christophe was fun and made the exsperience go more quickly with his friendly personality and helpfullness. Damen in finance deserves recognition for being able to put our information in quickly and get us approved for the car. Roman went over the car and its options and helped me set everything up before I left and she was so nice. And Andy went above and beyond to make sure my car was covered fully with the things I wanted added so I felt super great about everything. Brian and Andy handled signing and going over the finalization are the best. And are willing to explain everything you need to understand. Phil the owner, offering a lifetime warrenty at all his car dealerships is a added bonus to settle your mind that you will be in the best car you can be. With peace of mind about it all. The whole team goes above and beyond for a great exsperience and on top of it you get to drive off in your car with the biggest smile on your face. I have never ever had a brand new car. Thank you all for your help and making my Christmas so Amazing. The whole thing from start to finish is definetly the beat exsperience Ive ever had purchasing a car. So if you want a great exsperience and a car that has a life time warrenty so you have piece of mind. And a great car. Go to Sunset!!!!! More

Dishonest and high pressure sales and service personnel Very dishonest and high pressure sales staff. They ran my credit to several banks W/O my permission. Caught them in several lies so I did not purchase Very dishonest and high pressure sales staff. They ran my credit to several banks W/O my permission. Caught them in several lies so I did not purchase from them. More

Not only Holiday Cheer I was Royalty at Sunset Kia and Mitsubishi Service Department; not only on the phone, but once I arrived, while I was there, and on leaving, as well. I was Royalty at Sunset Kia and Mitsubishi Service Department; not only on the phone, but once I arrived, while I was there, and on leaving, as well. The Service Department has only improved over the last 3 years, with each visit proving to me that everyone cares deeply about the job they are doing, and each customer who walks in the door, or calls on the phone. My appointment was made quickly, and conveniently for my schedule, the gal who made it remembered me when I arrived, sharing special details with Jennifer, who was checking me in. I arrived early, and expected to wait until my appointment time, but was ushered in, taken care of, and home, before my actual appointment time arrived. The waiting area was decorated with festive holiday cheer, is warm and open, with complimentary refreshments, entertainment, and fireplace. The Cashier is lovely and genuine, and made even spending money, an enjoyable experience! I was accompanied out to my car, and given my keys, and the whole visit wrapped up in a warm thank you, come again. Customer Service is 100% ++, and I highly recommend Sunset Kia Mitsubishi. More

Quick efficient service When the check engine light came on, Jennifer got my Kia Soul in quickly and determined they had the necessary sensor in stock. The courtesy pickup w When the check engine light came on, Jennifer got my Kia Soul in quickly and determined they had the necessary sensor in stock. The courtesy pickup was especially convenient for me. More

sale Associate are not working with their customer Associate are not working with their customers want but their working on there commissions. i heard one associate are racing with another associate on Associate are not working with their customers want but their working on there commissions. i heard one associate are racing with another associate on there commission. and the're pressuring the customer have a deal with them. More

New Mitsubishi Mirage The Sales Manager Damon was such a tremendous help and an extreme breath of fresh air for us in our recent car purchasing history. The dealership was The Sales Manager Damon was such a tremendous help and an extreme breath of fresh air for us in our recent car purchasing history. The dealership was so hands-on with getting us in the best vehicle but with such a relaxing vibe. The process took less that two hours which is so much shorter than previous vehicle purchases. More

Incorrect diagnosis I took my car in for a diag last Tuesday because my car keeps dying when I go more than a day without driving it the advisor told my it was because of I took my car in for a diag last Tuesday because my car keeps dying when I go more than a day without driving it the advisor told my it was because of my aftermarket Bluetooth connector I took my Bluetooth out and the very next day my car was dead and I was stranded. More