Sunset Kia of Auburn

I walked in by myself on a Saturday morning, just trying to get ideas. I knew I wanted a Sorento, 3rd row seating and NOT Burgendy. Upon arrival I met Jackson, I told him EXACTLY what I wanted. We looked at to get ideas. I knew I wanted a Sorento, 3rd row seating and NOT Burgendy. Upon arrival I met Jackson, I told him EXACTLY what I wanted. We looked at 1, I test drove it and we quickly realized no 3rd row seating. He informed me of another one coming in brand new and maybe we can make that one work. Jackson kept me informed all week and worked with my budget without leaving me feeling overwhelmed or pressured. We communicated back and fourth about what was going to work for me all week until my husband was able to go with me. Jackson came in on his day off to meet with us(who wouldnt want to make money on your day off?!) Which not every one would do. He was Awesome, and I would recommend him to anyone. Once we were in finance Brandon did my paperwork, he was great at explaining all the warranties, extra coverage and policies. I don't buy cars often , the last car I bought was 12 years ago, however it was a EXTREMELY smooth experience and the customer service was AMAZING! Thank you to all of you at Kia. More

I have now purchased 6 cars from here. They have been amazing every time. I am a Kia and Sunset Auburn Kia fan for life. amazing every time. I am a Kia and Sunset Auburn Kia fan for life. More

Negotiated one thing via email and that offer was not recognized once I was at dealership. Offer was only to get me into the dealership. Felt like a bait and switch. I would most likely NOT revisit this recognized once I was at dealership. Offer was only to get me into the dealership. Felt like a bait and switch. I would most likely NOT revisit this dealership on a future purchase More

I brought my 2019 Optima and because I was having a starting problem Justin and his service team were phenomenal treated me with the utmost respect and professionalism I recommend Justin's service depa starting problem Justin and his service team were phenomenal treated me with the utmost respect and professionalism I recommend Justin's service department for any Kia owner thank you Justin thank you Kendal your friend of Mike More

Went to look at a couple of options for a new vehicle. Once we figured out which one was best for our family, the team helped with any and all questions. To sum it all up we had a perfect experience with Once we figured out which one was best for our family, the team helped with any and all questions. To sum it all up we had a perfect experience with the entire team at Sunset. More

Too cheap to provide a car jack. I will tell anyone who asks this is the case. You put that stupid kit in the car which is useless for most flats asks this is the case. You put that stupid kit in the car which is useless for most flats More

The sales and finance agents wereVery nice and The sales and finance agents were Very nice and professional. Appreciate assistance with purchasing my truck. Hope You voted blue Biden a Harris 202 The sales and finance agents were Very nice and professional. Appreciate assistance with purchasing my truck. Hope You voted blue Biden a Harris 2020 thanks More

Sunset Kia of Auburn is amazingly awesome the people who work there are great knowledgeable understanding helpful the go out of their way to make you have the greatest experience ever.they have coffee too. work there are great knowledgeable understanding helpful the go out of their way to make you have the greatest experience ever.they have coffee too. More

Sales people were fine, everyone helpful. I have some concerns about the push for adding a extended warranty. I know it is a profit maker. Need to explain reasons for such warranty. concerns about the push for adding a extended warranty. I know it is a profit maker. Need to explain reasons for such warranty. More

nice service always on time lobby so clean workers are friendly I’m happy got no problem on my car I’ll love it ty friendly I’m happy got no problem on my car I’ll love it ty More