Sunset Kia of Auburn

A young lady helped me. I don't see her name but she did a great job i will be back. Sunset kia is great a great job i will be back. Sunset kia is great More

John gets 5 stars being an awesome salesperson!! But they took the Mercedes and offered a rental which we declined as it was only going to be a few days. We were told we’d get an estimated completion d they took the Mercedes and offered a rental which we declined as it was only going to be a few days. We were told we’d get an estimated completion date by Monday. After texting on both Monday & Tuesday, we finally went in on Wednesday and learned they wont have my new car ready until this upcoming Monday. I didn’t want to push service but it would have been nice to know when we could expect the car at the time the rental was offered. Especially considering we were literally pushed to sign on the new car and hand over the keys to my Mercedes that night. Like I said though, I really like John. But I don’t like (at all) how we were “handled” afterwards. The finance guy (with whom we signed the papers) was great and the front desk administrator was super sweet and professional. When the lousy vending machines ate our coins, she brought out a handful. Excellent customer service!!!! On your rating options below, I’d recommend posting pictures as buying a car can be a grueling experience and you don’t always remember names, especially after being at the dealership until closing. More

Dean Gaidies is very friendly and professional and he took care of me very well by offering a car in which he gave me the service took care of me very well by offering a car in which he gave me the service More

Fast, friendly and efficient! Facility was very clean. Very pleased with first time visit for service. Will definitely use this dealer for service in the future. Very pleased with first time visit for service. Will definitely use this dealer for service in the future. More

Great service, timely and everything was explained.No Great service, timely and everything was explained. No surprises and they washed and vacuumed my car. I plan to go there again as needed in the futur Great service, timely and everything was explained. No surprises and they washed and vacuumed my car. I plan to go there again as needed in the future. I appreciate great service. More

I walked in by myself on a Saturday morning, just trying to get ideas. I knew I wanted a Sorento, 3rd row seating and NOT Burgendy. Upon arrival I met Jackson, I told him EXACTLY what I wanted. We looked at to get ideas. I knew I wanted a Sorento, 3rd row seating and NOT Burgendy. Upon arrival I met Jackson, I told him EXACTLY what I wanted. We looked at 1, I test drove it and we quickly realized no 3rd row seating. He informed me of another one coming in brand new and maybe we can make that one work. Jackson kept me informed all week and worked with my budget without leaving me feeling overwhelmed or pressured. We communicated back and fourth about what was going to work for me all week until my husband was able to go with me. Jackson came in on his day off to meet with us(who wouldnt want to make money on your day off?!) Which not every one would do. He was Awesome, and I would recommend him to anyone. Once we were in finance Brandon did my paperwork, he was great at explaining all the warranties, extra coverage and policies. I don't buy cars often , the last car I bought was 12 years ago, however it was a EXTREMELY smooth experience and the customer service was AMAZING! Thank you to all of you at Kia. More

I have now purchased 6 cars from here. They have been amazing every time. I am a Kia and Sunset Auburn Kia fan for life. amazing every time. I am a Kia and Sunset Auburn Kia fan for life. More

Negotiated one thing via email and that offer was not recognized once I was at dealership. Offer was only to get me into the dealership. Felt like a bait and switch. I would most likely NOT revisit this recognized once I was at dealership. Offer was only to get me into the dealership. Felt like a bait and switch. I would most likely NOT revisit this dealership on a future purchase More

I brought my 2019 Optima and because I was having a starting problem Justin and his service team were phenomenal treated me with the utmost respect and professionalism I recommend Justin's service depa starting problem Justin and his service team were phenomenal treated me with the utmost respect and professionalism I recommend Justin's service department for any Kia owner thank you Justin thank you Kendal your friend of Mike More

Went to look at a couple of options for a new vehicle. Once we figured out which one was best for our family, the team helped with any and all questions. To sum it all up we had a perfect experience with Once we figured out which one was best for our family, the team helped with any and all questions. To sum it all up we had a perfect experience with the entire team at Sunset. More