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Sunset Kia of Auburn

Auburn, WA

3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

November 17, 2020

Good overall experience. They tried to automatically add in dealer accessories, but took them off when asked so. Finance man was very pushy about selling their warranty, insurance etc. He relented after bei More

by Dane Tilley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Taylor
Nov 17, 2020 -

Sunset Kia of Auburn responded

Dane, Thank you so much for choosing Sunset Kia of Auburn! Congrats on your new purchase, and let us know if Cody can be of any more assistance! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 17, 2020

From the Sales Department, to the Finance Group to the Service Department, I was treated with respect, courtesy and a very professional manner. Sunset’s parent group should be very pleased in the group of More

by MANSANAREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fennigan
Nov 17, 2020 -

Sunset Kia of Auburn responded

Hello, Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Kendell was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 17, 2020

My service representative Dean went above and beyond the normal services. I had a issue with my extended warranty I had purchased. Dean got to the bottom of the problem and got everything resolved! More

by jonica.chalcraft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 18, 2020 -

Sunset Kia of Auburn responded

Thank you for your review and kind words for Dean. We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 16, 2020

I always bring my van here at sunset kia of Auburn to do the service on my vehicle,they always taken care of their customers and they make you feel at home while you are waiting. More

by RADOM22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
Nov 17, 2020 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 16, 2020

Professional, careful, clean, kind, and courteous. They checked all functional aspects of the vehicle, and checked for any manufacturer alerts. They ensured that the vehicle and the key were cleaned. I w More

by quo_vadis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer; Steve; and Dean
Nov 16, 2020 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 15, 2020

Kendall did a marvelous job taking care of me and my Serento!! He care me a completion date and a loaner. It was done my the promised dat. More

by MANSANAREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan
Nov 16, 2020 -

Sunset Kia of Auburn responded

Thank you for the kind words for Kendall in our service department! We look forward to sharing your compliments with him and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 15, 2020

Please read my review. Sunset Kia of Auburn helped me Please read my review. Sunset Kia of Auburn helped me purchase a 2018 Nissan Sentra yesterday. Because of my situation these four gentlemen worked More

by almaraz1060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Nolan, Jason Eltringham
Nov 16, 2020 -

Sunset Kia of Auburn responded

Thank you, Sharon, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 14, 2020

Shemi was Great, I’m very happy with her work! My car is clean thanks to your complimentary car wash, and is running smoothly thanks to the oil change! More

by ericastewart1060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah Motte, Tim Fretz, Justin Mithun
Nov 16, 2020 -

Sunset Kia of Auburn responded

Thank you so much, Erica, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Shemariah to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 14, 2020

Top notch, very professional, Are salesperson Cody made the experience very enjoyable, I will definitely be telling friends to go to Sunset and see Cody. Thanks again Cody. More

by dhanenberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 16, 2020 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cody and the rest of our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 13, 2020

After 13 days, they were not able to recreate and diagnose the concern I had with my vehicle, and I still had to pay the diagnosis fee. The complimentary car loaners were a positive. More

by RAMOSSAMMY9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Taylor, Fred Nolan, Jason Eltringham, Tim Fretz, Justin Mithun, Peter Salvati
Nov 19, 2020 -

Sunset Kia of Auburn responded

Hello, We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly at wecare@sunsetautofamily.com, we would like to see if there is anything we can do to turn this around for you.

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