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Sunset Kia of Auburn

Auburn, WA

3.1
854 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 854 reviews

November 29, 2020

Cody was a breeze to work for. Very personable on the test drive. He made everything painless and stress free. Will reccomend friends and family to this location. More

by mikevalek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody, Fred Nolan, Jason Eltringham
Nov 30, 2020 -

Sunset Kia of Auburn responded

Mike, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cody met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 29, 2020

Nate was very friendly and went out of his way to help find a deal that would work for me. Eric in finance was also very friendly and helpful. Together they made it a very easy and enjoyable experience, a More

by winnett.henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate, Eric
Nov 30, 2020 -

Sunset Kia of Auburn responded

Henry, Thank you! We appreciate your business. Nate, Eric, and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 28, 2020

Simple explanation, why take back a car that you signed for an then they make you give it back an say that you didn't get approved an have to give it back after you sign an agreed to it. I'm not coming bac More

by Christian Stowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Taylor, Fred Nolan, Jason Eltringham, Tim Fretz, Justin Mithun, Peter Salvati
Dec 03, 2020 -

Sunset Kia of Auburn responded

Christian, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please email us at wecare@sunsetautofamily.com

Dec 03, 2020 -

Christian Stowe responded

No, cause then your gonna sit there an do the same thing so no.

November 28, 2020

Thank you always have a great experience Dean is great to work with! Even through the pandemic I received excellent t service thank you again! More

by huebel17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 30, 2020 -

Sunset Kia of Auburn responded

We appreciate your business, Dean and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 27, 2020

Excellent employees! Knowledgable, helpful. We've been Excellent employees! Knowledgable, helpful. We've been going to Sunset KIA for several years because we like the people, they're always alert and f More

by jermel2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon in sales, Ember in service
Nov 30, 2020 -

Sunset Kia of Auburn responded

Jermel, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Damon and Ember can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 27, 2020

I took my car on sat morning. There wa no wait and took my car right away. My car came back washed and vacuumed very well. Pleases with their service. More

by YASUYOSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 30, 2020 -

Sunset Kia of Auburn responded

Hello, Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Dean was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 25, 2020

Most of the service visit went great. I was asked if I had any special plans for Thanksgiving, I said I was taking a trip to see family and then was given guilt trip about doing so. Then my tires were und More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember her name, Tim Fretz
Nov 25, 2020 -

Sunset Kia of Auburn responded

Michael, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 24, 2020

Awesome service. Cory the salesman was on top of the whole process. Finance department was very friendly and fast. Highly recommend and will refer my friends and family More

by STOKESDANIELA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory in Sales, Brian Taylor, Fred Nolan, Jason Eltringham, Tim Fretz, Justin Mithun, Peter Salvati
Nov 25, 2020 -

Sunset Kia of Auburn responded

Daniela, We are very happy to hear Cody has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

November 23, 2020

Sold me a used car, took my Mercedes, waited 2 weeks and finally went in for a loaner & it sucked. WANT MY OLD CAR BACK!!!!!!!!!!!!!!!! More

by Bekah
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Brian Taylor, Fred Nolan, Jason Eltringham, Tim Fretz, Justin Mithun
Nov 24, 2020 -

Sunset Kia of Auburn responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Please email us at wecare@sunsetautofamily.com if you would be willing to share some more detail.

November 23, 2020

I met with Jennifer she is always pleasant to work with. I was taken care of professionally with a heavy dose of friendly. I look forward to my next appointment. More

by Letucker5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer, Tim Fretz, Justin Mithun
Nov 24, 2020 -

Sunset Kia of Auburn responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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