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Sunset Kia of Auburn

Auburn, WA

3.1
854 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 854 reviews

December 27, 2020

This dealership has very kind people and excellent services. I would recommend anyone to come to this dealership. Everything turned out great. I never had an bad experience. More

by NAJARAEPLUNKETT23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Dec 27, 2020 -

Sunset Kia of Auburn responded

Najarae, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 27, 2020

This particular visit the company took too long for a simple oil change knowing we had an appointment for both of my Kia vehicles. Which happen to be the same model different colors, there was a mix up More

by alofabiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Front desk can not recall name
Dec 28, 2020 -

Sunset Kia of Auburn responded

Please accept our apologies for falling short of your servicing expectations. We work diligently to provide top-notch customer service and will definitely use your review to work harder to achieve our goal. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 27, 2020

They were fantastic to do business with they got my van in right away got it repaired within 24 hours and everybody there is absolutely kind and loving More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendal
Dec 28, 2020 -

Sunset Kia of Auburn responded

Dee, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 27, 2020

I came in to get a key made for a vehicle that I purchased I think the price of the key is very expensive and then to add another $75 to program it was also ridiculous and should have been in the pu More

by scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 28, 2020 -

Sunset Kia of Auburn responded

Scott, customer satisfaction is a top priority and we strive to ensure each customer has a 5-star experience with us. Would it be possible to have someone from our team reach out to learn more about your experience?" Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 26, 2020

Friendly and efficient. Diverse and well organized inventory. Treated us with respect. Friendly negotiation led to a good price in a timely manner. Sunset "extras" add up to a great deal an a great More

by TZIM58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't Remember
Dec 27, 2020 -

Sunset Kia of Auburn responded

Thank you so much for choosing Sunset Kia of Auburn! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 25, 2020

Sunset Kia of Auburn is presentable, clean and friendly. I’m happy that I found a machine that I wanted. Thank you very much and happy holidays. More

by verum_rex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan, Reese
Dec 27, 2020 -

Sunset Kia of Auburn responded

Rex, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 25, 2020

I should have shopped around for quotes as it turns out there are places who would NOT have charged me a diagnostic fee for what I already knew from going into Auto Zone to get the engine light checked. Wi More

by Erika
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall
December 25, 2020

You promise me that my license plates and tabs were going to be taken care of but have heard nothing from you and days to go before temper date is over you've done nothing but lie and where did My 4000 down More

by DAVEFROHREICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
young kid
Dec 30, 2020 -

Sunset Kia of Auburn responded

Hello Dave, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly at wecare@sunsetautofamily.com.

December 24, 2020

Great costumer service. Everything was done fast and right. The car wash guy did a great job aswell I am definitely going back again to get my oil change More

by ESPINOSAKEVIN48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
Dec 27, 2020 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 24, 2020

When I come to the dealership I usually ask for Jennifer Gordon she's very professional very easy to work with and very friendly She informs me about everything I need to know about my vehicle so I am alway More

by BARRY.WADE75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER GORDON
Dec 27, 2020 -

Sunset Kia of Auburn responded

Thank you, Barry, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jennifer here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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