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Sunset Kia of Auburn

Auburn, WA

3.1
854 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 854 reviews

January 01, 2021

Jennifer is hands down the BEST 'people person' you have! Her attention to detail and professionalism keeps us coming back! Thank you Jennifer :-) see you next time. More

by ROBNSHAWNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 02, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for Jennifer! We look forward to sharing your compliments with her, and please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 01, 2021

It was good was good customers service you guy give me. I really appreciate it. The only think I want to comment is there is no TV in the waiting area. More

by ABDI2062006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know
Jan 02, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 01, 2021

Dean is always friendly & keeps me updated on how my service is going & how long it will take. They only problem I have is I bought a 2020 telluride & have never got something comparable when I needed More

by Smilindi71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Jan 02, 2021 -

Sunset Kia of Auburn responded

We are very happy that Dean provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

January 01, 2021

I had an appointment to have a new key made and not only did it take 2 hours the cost was $40 more than originally quoted. The lady that helped me was very professional though. More

by lindsyspargo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jan 16, 2021 -

Sunset Kia of Auburn responded

Hello Lindsy, We're very sorry to hear that you didn't have a more satisfying experience and apologize for the unusually long wait and the miscommunication regarding the price of your new key. We are happy to hear, however, that you found our service representative to be professional. If you would be willing to reach out to us directly at wecare@sunsetautofamily.com, we would appreciate the opportunity to try and find a way to turn this around for you.

December 31, 2020

This an excellent place we bought 4 cars Daemon Muchow did a great job for us,,, BEST PLACE EVER!!!! I would highly recommend this place,,, More

by BELROBLES0625
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daemon Muchow
Jan 01, 2021 -

Sunset Kia of Auburn responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 31, 2020

Everything is good! Car is clean and looks like brand new! Thank you so much for your service for me! And have good day! bye More

by SATASRULER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jan 01, 2021 -

Sunset Kia of Auburn responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 31, 2020

They kept me informed about my oil change and how long it would take. The waiting area was clean and comfortable and my car got washed More

by debbiepa29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Jan 01, 2021 -

Sunset Kia of Auburn responded

Debbie, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 31, 2020

Jordon was awesome I had to wait for my Seltos and he kept me up to date on when it should arrive great guy to deal with no pressure salesman and I love that in and out in an hour great experience More

by pistlepete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon
Jan 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Seltos! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 31, 2020

From beginning to end it was a great experience! The professionalism & attention to detail was top notch. Thank you all for making my experience an amazing one,,,,Great customer service! More

by Jojosnana04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
Jan 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 30, 2020

The oil change process was business as usual however we experienced quite a bit of a mishap due to lack of safety precautions taken at your facility. My two year old decided to touch the glass of the fire More

by gilpinjm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown name, female
Jan 16, 2021 -

Sunset Kia of Auburn responded

Hello, On behalf of Sunset Kia of Auburn, I would like to apologize for your daughter's accident while in our lobby and hope she is healing and feeling better. You and your family are very important to us and we’d like to regain your trust. Please contact management at wecare@sunsetautofamily.com to discuss this serious matter further. We hope to hear from you soon.

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