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Sunset Kia of Auburn

Auburn, WA

3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

December 31, 2020

They kept me informed about my oil change and how long it would take. The waiting area was clean and comfortable and my car got washed More

by debbiepa29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Jan 01, 2021 -

Sunset Kia of Auburn responded

Debbie, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 31, 2020

Jordon was awesome I had to wait for my Seltos and he kept me up to date on when it should arrive great guy to deal with no pressure salesman and I love that in and out in an hour great experience More

by pistlepete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon
Jan 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Seltos! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 31, 2020

From beginning to end it was a great experience! The professionalism & attention to detail was top notch. Thank you all for making my experience an amazing one,,,,Great customer service! More

by Jojosnana04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
Jan 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 30, 2020

The oil change process was business as usual however we experienced quite a bit of a mishap due to lack of safety precautions taken at your facility. My two year old decided to touch the glass of the fire More

by gilpinjm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown name, female
Jan 16, 2021 -

Sunset Kia of Auburn responded

Hello, On behalf of Sunset Kia of Auburn, I would like to apologize for your daughter's accident while in our lobby and hope she is healing and feeling better. You and your family are very important to us and we’d like to regain your trust. Please contact management at wecare@sunsetautofamily.com to discuss this serious matter further. We hope to hear from you soon.

December 30, 2020

Took care of everything, including washing and vacuuming out car. Jennifer Gordon was awesome and made sure I got home and arranged for a car while mine was repaired. More

by kristabaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
Dec 30, 2020 -

Sunset Kia of Auburn responded

Krista, Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Jennifer was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 30, 2020

Always great service here! Staff is friendly and my car gets washed and vacuumed!! I would definitely recommend and I will be back for my next service! Thanks again! More

by CASSWISE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Dec 31, 2020 -

Sunset Kia of Auburn responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 30, 2020

The place was clean. The employees are courteous, respectful and accommodating. I have been satisfied every time I bring my car for service. One happy customer here. More

by rey21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All employees
Dec 31, 2020 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 30, 2020

They didn’t turn off my maintenance marker when they serviced my car, but other than that they were speedy and reliable. I will call back for more service. Let’s just say they would not be getting my se More

by CHARLYJoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure, she was a woman
Dec 30, 2020 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 29, 2020

Great place to get a new car! Highly recommended for anyone looking for a car new or used. Fast and friendly sales people to help you! More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbie Strick
Dec 29, 2020 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

December 29, 2020

Kia Service Dept all staff especially Dean always are friendly and eager to assist a client. He is very knowledgeable and always has a helping hand. Im happy that my car most of the time are vacuum. Hope More

by CATMANGUM17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaddes
Dec 29, 2020 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Dean to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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