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Sunset Kia of Auburn

Auburn, WA

3.1
854 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 854 reviews

March 17, 2021

Even with an appointment the oil changes take 60-90 minutes. Kendall was nice and helpful, though, and respectful of my time. Car wash did not work very well. Had to go pay for a Brown Bear afterwards More

by Becky.peterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
Mar 17, 2021 -

Sunset Kia of Auburn responded

Thank you, Becky, for taking the time to leave us a review. We strive to make sure that all of our customers leave happy, and it's great to hear about your great experience with Kendall here at Sunset Kia of Auburn. We do apologize for the extended wait on your oil change. We are sorry about the inadequate car wash. If you'd like to discuss this with us further please reach out to wecare@sunsetautofamily.com Thank you, Becky, for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 17, 2021

Everyone was courteous and on the ball. Service was quick and sitting in the lobby was comfortable. I felt safe with all the extra cleaning components in place. More

by nikivanderford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Finnegan, and I can't remember the rest of the names
Mar 17, 2021 -

Sunset Kia of Auburn responded

Thank you, Niki, for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 17, 2021

i had 3 recalls and i was only there for 3 hours. There was great service and kendall was amazing to work with. 10/10 More

by cmcampbell812
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
Mar 18, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Kendall was able to help with your 3 recalls so quickly. We appreciate your business, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 17, 2021

Comfortable clean waiting area ..Jennifer Gordon is a great sales personnel and professional.The Job was done Quick easy and Efficient.Also they give a clean vehicle after their Service , will ofcours More

by ANDREA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
Mar 14, 2021 -

Sunset Kia of Auburn responded

Andrea, Thanks for your feedback on your recent visit to Sunset Kia of Auburn. I'm glad to hear that Jennifer was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 17, 2021

It was my first time at a dealership. I felt welcomed and comfortable. I highly recommend for anybody looking for a car. Great deals and friendly More

by JULIOCRUZROCHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yareni, Roman, Nate
Mar 17, 2021 -

Sunset Kia of Auburn responded

Thank you, Julio, for taking the time to leave us this fabulous, five-star review! It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! Congratulations on your new vehicle, Julio! We truly appreciate the opportunity to do business with you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 15, 2021

They take covid very seriously and make our health and safety their main concern. The next thing they do is take care of our car as if it was theirs. More

by abb0ttshane711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DEAN
Mar 15, 2021 -

Sunset Kia of Auburn responded

Thank you, Shane, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 15, 2021

Very professional and helpful. Always greeted promptly and taken care of right away. Inhave bought 2 cars from sunset and will continue. Very clean place More

by abb0ttshane711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Mar 15, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review, Shane. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 13, 2021

Comfortable surrounding. Great employees. The scheduled oil change and recall were completed and during the rotation of the tires it was noted that the lug nuts needed to be replaced which they w More

by ORVALG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan
Mar 14, 2021 -

Sunset Kia of Auburn responded

Orval, It's great to hear that Kendall was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 12, 2021

took my car in Monday and have not heard of what the problem is. A big lack of communication. Now it is Friday 2pm still not a word. More

by jjrwl
Customer Service
Recommend Dealer
No
Employees Worked With
Dean
Mar 16, 2021 -

Sunset Kia of Auburn responded

Greetings, We hope that our service manager was able to alleviate any concerns you might have had. We were still in the process of diagnosing an issue, but fully understand that you're free to take your vehicle wherever you want for service. If you have any other questions or concerns, please feel free to contact wecare@sunsetautofamily.com.

March 12, 2021

service time was good nothing to worry about helpful. Except for in employee just didn’t say anything sat there then another employee greets m More

by DIGAALDRIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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