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Sunset Kia of Auburn

Auburn, WA

3.1
854 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 854 reviews

March 23, 2021

Dean was a great help both over the phone and when I was at the office. Steve was a great help, too - very friendly! One thing however was with regards to the service. The is the second time I have had my c More

by Olliejanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Steve
Mar 24, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your feedback! We are glad that you found your experience with us to be an overall positive one at Sunset Kia of Auburn. Please don't hesitate to reach out to us at wecare@sunsetautofamily.com if you would be willing to discuss your concerns in more detail, we would appreciate the opportunity to learn more and see if there is anything we can do to turn this around for you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 22, 2021

We had a great experience purchasing our 2021 Seltos at Sunset Kia of Auburn. We worked with Nate and Patrick and were impressed with their professionalism and knowledge on the vehicles we were interested More

by Ryann Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate and Patrick
Mar 22, 2021 -

Sunset Kia of Auburn responded

Ryann, Thank you for sharing your experience with us! We're happy to hear it went well working with Nate and Patrick and hope you enjoy your new 2021 Seltos! We truly appreciate your feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Friendly, professional service. My appointment time is always spot on and they keep.me informed as to the estimated time of completion. I also appreciate the car wash. More

by FROEMKE3136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeniffer
Mar 21, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words for Jeniffer and our team, and for taking the time to leave us this wonderful feedback! It is great to hear that the carwash provided was appreciated. It is important that when you leave our dealership you leave feeling like it was a positive experience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

The whole experience was amazing. The only thing I would suggest be different is when a car goes to detailing they should put floor mats in their places and not leave them in the trunk More

by Sandi92167
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
March 20, 2021

15000 miles service on my Kia Forte. They charged me 180 dollars to replace the air filter and to rotate the tires. I usually don’t pay the change oil service as I bought the car there in 2019. They offered More

by Emric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
K. F
Apr 05, 2021 -

Sunset Kia of Auburn responded

We're sorry your experience with Sunset Kia didn't live up to our standards, but unfortunately, there isn't enough identifying information in this post to link you up with an existing customer profile in our system. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number and any additional details of your visit? Your time is important to us, and we would love to follow-up with you and learn how we can improve in the future.

March 19, 2021

Jennifer is very professional, She truly cares about her customers and makes you feel very much appreciated. She makes my experience with Kia Motors Wonderful More

by FREDDIEBEAVERS53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
Mar 19, 2021 -

Sunset Kia of Auburn responded

Thank you, Freddie! Jennifer and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

The service was great. Everyone was so attentive. My vehicle was very clean when it got it back. All employees were very friend Lt. Everything was explained to me. The only thing was the price was a bi More

by andersonrosie96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemi
Mar 21, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department, Rosie! We appreciate you taking the time to leave us this five-star review! We look forward to sharing your compliments with our team and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 18, 2021

We were looking for a new car for my wife and had the best car buying experience. very kind and friendly. Brady was very helpful, honest, and amazing to work with. We are very pleased and happy with the More

by barild42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady
Mar 18, 2021 -

Sunset Kia of Auburn responded

It's great to hear that Brady and our sales team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Congratulations on your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 18, 2021

When you walk in to dealer service department they treat you with respect and they are very friendly and helpful i like the price of the service even when you call to make appointment they are very helpful More

by mekonnenrobeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 19, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jennifer met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 17, 2021

First off , huge thank you for not xx’n with my time coming down there! Nate got straight to the point and I left with a car! You guys are amazing. More

by Gabriella Garcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate, Eric
Mar 17, 2021 -

Sunset Kia of Auburn responded

Congratulations on your new vehicle, Gabriella! Thank you for taking the time to share your thoughts on working with Nate. We're glad to hear he delivered such a great experience! Please let us know if we can be of any further assistance. We're always happy to help! Thank you, Gabriella, for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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