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Sunset Kia of Auburn

Auburn, WA

3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

March 24, 2021

We had been to another dealership. They were not very informative on some questions we asked. Sunset was very informative on our questions. Thank you More

by WARDSPOWER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun
Mar 25, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave us this fabulous, five-star review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 24, 2021

First day nobody came out to help.or ask me if I was interested in car.so I left was a little mad. I came back the next day because of being local and trying to keep in my community business. Then john More

by THUMPF69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John R
Mar 25, 2021 -

Sunset Kia of Auburn responded

Congratulations on your brand new 2022 Stinger gt1! Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with John, and we're so glad you decided to come back. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 24, 2021

Austin and the team were very helpful and made the process of purchasing my first car on my own very painless and smooth from the trade in to driving away in my “new” vehicle More

by Sandi92167
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
Mar 25, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! I'm glad to hear that Austin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase, Sandi!! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 23, 2021

We were very impressed with the whole experience of buying a car with sunset kia! We called in advance to make sure both cars we wanted to drive were available Brady was very welcoming , accommodating, More

by Amykay1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady
Mar 24, 2021 -

Sunset Kia of Auburn responded

Thank you, it's fantastic to hear that we provided you with great customer service while assisting you with the purchase of your new Kia Seltos! We truly appreciate the opportunity to do business with you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 23, 2021

Dean was a great help both over the phone and when I was at the office. Steve was a great help, too - very friendly! One thing however was with regards to the service. The is the second time I have had my c More

by Olliejanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Steve
Mar 24, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your feedback! We are glad that you found your experience with us to be an overall positive one at Sunset Kia of Auburn. Please don't hesitate to reach out to us at wecare@sunsetautofamily.com if you would be willing to discuss your concerns in more detail, we would appreciate the opportunity to learn more and see if there is anything we can do to turn this around for you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 22, 2021

We had a great experience purchasing our 2021 Seltos at Sunset Kia of Auburn. We worked with Nate and Patrick and were impressed with their professionalism and knowledge on the vehicles we were interested More

by Ryann Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate and Patrick
Mar 22, 2021 -

Sunset Kia of Auburn responded

Ryann, Thank you for sharing your experience with us! We're happy to hear it went well working with Nate and Patrick and hope you enjoy your new 2021 Seltos! We truly appreciate your feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Friendly, professional service. My appointment time is always spot on and they keep.me informed as to the estimated time of completion. I also appreciate the car wash. More

by FROEMKE3136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeniffer
Mar 21, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words for Jeniffer and our team, and for taking the time to leave us this wonderful feedback! It is great to hear that the carwash provided was appreciated. It is important that when you leave our dealership you leave feeling like it was a positive experience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

The whole experience was amazing. The only thing I would suggest be different is when a car goes to detailing they should put floor mats in their places and not leave them in the trunk More

by Sandi92167
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
March 20, 2021

15000 miles service on my Kia Forte. They charged me 180 dollars to replace the air filter and to rotate the tires. I usually don’t pay the change oil service as I bought the car there in 2019. They offered More

by Emric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
K. F
Apr 05, 2021 -

Sunset Kia of Auburn responded

We're sorry your experience with Sunset Kia didn't live up to our standards, but unfortunately, there isn't enough identifying information in this post to link you up with an existing customer profile in our system. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number and any additional details of your visit? Your time is important to us, and we would love to follow-up with you and learn how we can improve in the future.

March 19, 2021

Jennifer is very professional, She truly cares about her customers and makes you feel very much appreciated. She makes my experience with Kia Motors Wonderful More

by FREDDIEBEAVERS53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
Mar 19, 2021 -

Sunset Kia of Auburn responded

Thank you, Freddie! Jennifer and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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