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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

April 09, 2021

My service visit was friendly and professional.The My service visit was friendly and professional. The service writer keep me abreast of what was happening with the vehicle at all times He escorted More

by SHYCARL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
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Apr 11, 2021 -

Sunset Kia of Auburn responded

Carl, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Dean here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

My experience at the dealership was very very pleasant and efficient if I have any indifference it would be about the overall labour costs. It should It should not cost $300 to do one set of brakes front More

by WILLIE.JR.SELLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 11, 2021 -

Sunset Kia of Auburn responded

Willie, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jennifer and our team, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 08, 2021

My car was finish a lot sooner than expected which was a good thing. It was easy to get a loaner car. Overall very satisfied! More

by lindanoun0616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
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Apr 08, 2021 -

Sunset Kia of Auburn responded

It's great to hear, Linda, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 08, 2021

Amazing customer service, kind staff..fast service. They take care of you while you wait. I would recommend this place to all my friends. Love my new car More

by francinebuckner34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer gordon
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Apr 09, 2021 -

Sunset Kia of Auburn responded

Francine, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 07, 2021

Received 100+ Great customer service!Dean was super Received 100+ Great customer service! Dean was super helpful as usual. I also received excellent accommodations while I was waiting for my car to More

by CHARLENELOVESGOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Apr 08, 2021 -

Sunset Kia of Auburn responded

Thank you, Charlene, for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad to hear that Dean provided great customer service, you enjoyed our waiting room, and your car was returned clean. We hope to see you again!

April 07, 2021

Dean was great, I left the dealer and when I got home noticed a a little ding on my drivers side door. Not to happy about that. More

by jessicaanndeleon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Apr 08, 2021 -

Sunset Kia of Auburn responded

Hello Jessica, Thank you for taking the time to submit a review. We take pride in good customer service and happy Dean was such a big help however regret that you discovered a ding on the driver's side door. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact us at wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 07, 2021

The greeter was very nice and polite. The customer agent was efficient and polite. He asked what was needed and delivered. However, i was not able to get an appointment for within 10 of when I needed it More

by buddyclapham
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Apr 08, 2021 -

Sunset Kia of Auburn responded

Hello Buddy, Thank you for taking the time to submit a review. We are so glad we could assist you. We truly appreciate your business. We apologize, however, for the unusually long time for a service appointment. If you would like to further discuss your concerns, feel free to contact us at wecare@sunsetautofamily.com at your convenience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 07, 2021

Was ok service people were friendly got charged extra 500 that cost me to almost back out. For some light system on the car was really disappointed in this More

by 23EJCLARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dnt remember name
Report | Print
Apr 07, 2021 -

Sunset Kia of Auburn responded

Greetings, Thank you for the kind words! Friendly service and customer satisfaction are of the utmost importance to us. We'd love to discuss any shortcomings you found in your visit, but unfortunately none of the information in this post can connect you with an existing customer profile in our system. If you could please e-mail your phone number or VIN to wecare@sunsetautofamily.com, we'd love to hear any questions or concerns you had with your Sunset Auto Family experience, as we are always looking to improve.

April 06, 2021

What a great crew! Knowledgeable, Fast, and friendly; they even washed my vehicle! Doesn’t get any better than that! I will be going back! More

by flatauf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer?
Report | Print
Apr 07, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave us this awesome, five-star review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Apr 07, 2021 -

flatauf responded

Great service, knowledgeable and super friendly! Showroom was spotless.with seating spread out at safe distances. I will return!

April 06, 2021

The service is good for the cost is too high for a service. I did 30k service and it cost about 580usd which is alot for this simple service. I could have done it elsewhere for less than 300usd More

by MJ Ofuq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall
Report | Print
Apr 06, 2021 -

Sunset Kia of Auburn responded

Hello MJ, Thanks for the kind word! Not all 30K service is created equal, and while ours might cost more at check-out, we stand by our thorough maintenance and hope that it will protect your investment for miles and miles to come. Hope to see you back!

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