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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

April 17, 2021

Very easy to deal with. Delighted to find the repair was covered under warranty. I will gladly come back to this service center IF I DON'T RECEIVE UNSOLICITED ADS! I quit going to Kia Puyallup and Kia Ren More

by qdh123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaides
Report | Print
Apr 18, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

Very good to their customers and they keep you informed I thought the wait time was to long just for brakes and the car wash could have been better More

by WILLIE.JR.SELLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Apr 18, 2021 -

Sunset Kia of Auburn responded

Hello, Thank you for taking the time to submit a review. We take pride in the quality of work that we complete and are happy to hear you received good customer service and were kept informed during your car's service. It is regrettable that the wait time was more than you had anticipated, however, and we apologize. If you would like to further discuss your concerns, feel free to reach out to management at your convenience at wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

They were nice and walked me to my car when they were finished. They washed my car during the oil change. I would highly recommend More

by LIONELORJI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemaria Motte
Report | Print
Apr 18, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

It’s amazing great dealership they always get job done on time and also have good customer service I’m been always get my car service there The one who always help me is Jennifer More

by Hamzah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Apr 18, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 16, 2021

The service representative was very polite, and I was pleased with the level of professionalism he exhibited. I am very happy with Sunset’s commitment to service quality. More

by KLINE913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall A. Finnegan
Report | Print
Apr 18, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 15, 2021

My overall experience was not good. Did not feel like valued customer. Felt more like number on the board. Different mix ups after I purchased cars, I received calls that paperwork missing yet I had cop More

by New14Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick
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May 03, 2021 -

Sunset Kia of Auburn responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email us at wecare@sunsetautofamily.com

April 13, 2021

Fast service and very pleased, with the warranty work. Jennifer in Service was very helpful and should get a bonus because of her customer service. More

by streetdeman20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer at the service desk
Report | Print
Apr 13, 2021 -

Sunset Kia of Auburn responded

It's great to hear that Jennifer was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

This was hands down my best car-buying experience. Vanis and Eric in finance were amazing, extremely nice, straightforward but not pushy at all. They both went above and beyond to make sure I was taken care More

by ALICIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanis, Eric
Report | Print
Apr 11, 2021 -

Sunset Kia of Auburn responded

Thank you, Alicia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vanis and Eric met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

Good communication on the issues with the car. Did warranty work as needed without problem. The repair did take longer than expected due to the need to order a part. More

by dmontzingo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Apr 11, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your service review! We are so glad that we had the opportunity to work with you and thank you for visiting us here at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

Once again I had my oil changed and the experience was efficient and professional.I intend to continue getting my service done there and expect the same results. More

by rlballbunch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaddis
Report | Print
Apr 11, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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