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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

April 21, 2021

Friendly people, great service. I recently bought my Kia from my Dad and so far I enjoy bringing it in. I work a block away which makes it nice. More

by jasonbrwn5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think Jennifer
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Apr 22, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us, Jason! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 21, 2021

All were very friendly and helpful My children have both bought from here and when I mentioned considering a new car they suggested I look here. I am glad I did More

by Sandi92167
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 21, 2021 -

Sunset Kia of Auburn responded

Thank you, Sandi, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Congratulations on your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 21, 2021

It's insensitive to laugh when a customer is coming to you with a problem. This will most likely be my last time having my vehicle serviced at this dealership. More

by Dae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall & Shermain
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Apr 21, 2021 -

Sunset Kia of Auburn responded

Hello Dae, We're very sorry this happened to you -- we agree that's no way for a customer to be treated and that this is an unacceptable failure against our standards of customer service. Our service manager would like to get in touch with you about this incident, but unfortunately we can't match you up with an existing customer profile in our system with the information in your post. Could you please e-mail wecare@sunsetautofamily,com with your phone number and any additional details of your experience so that we can follow-up?

April 20, 2021

Pleasant I went in fir an oil change and as always SHEMARIAH is a pleasure to work with. I always like how attentive she is. More

by Sheenadurall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah
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Apr 20, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Shermariah able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 20, 2021

When you waking in to door any baby who is working there they greeting you with smile they warm well come when they finish working with my car they walk to my car that very nice More

by mekonnenrobeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know his name
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Apr 20, 2021 -

Sunset Kia of Auburn responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 19, 2021

I like the fast service. They were very polite. The only problem I had was it wasn't a good job done on vacuuming my car. More

by BRENDA.AUGUSTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know name
Report | Print
Apr 19, 2021 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We are thrilled to hear you found our service fast and our staff polite, but, regret your car was not vacuumed properly. We will share your comments with our team and if you would like to discuss your concerns further please reach out to us at wecare@sunsetautofamily.com. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 19, 2021

Good selection of cars. I think overall service was good. I had a few hiccups with my purchase, even though they could not handle my requests, the Salesperson was genuinely helpful. More

by Cabtaken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon R.
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Apr 19, 2021 -

Sunset Kia of Auburn responded

Hello, Thank you so much for your feedback. We greatly appreciate the opportunity to work with you despite a few hiccups and earn your business. We will be sure to share your feedback with our team members. Please let us know if we can ever help you in the future. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 18, 2021

Great customer service experience. And helped me get into the car I wanted as a first time car buyer. I recommend coming here tor sure. More

by Pattersonantwon95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 19, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Sunset Kia of Auburn are glad to have you as a customer. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 18, 2021

Thanks Austin for helping me !!! You were great with helping us get a reliable newer car and kept your word thank you so much we love it ! More

by Pattersonantwon95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
Report | Print
Apr 19, 2021 -

Sunset Kia of Auburn responded

Congratulations on your new vehicle! We are so glad that Austin and our sales team had the opportunity to work with you, and that they could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 18, 2021

Bait and Switch dealership. I came to this dealership because it was convenient but I will not be back and I won't be recommending it to anyone. I've only had my car serviced at the dealership where I bo More

by roadmanto
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know and don't care.
Report | Print
Apr 19, 2021 -

Sunset Kia of Auburn responded

Greetings, We're sorry to hear that your experience fell short of our high standards for customer satisfaction. Our pricing structure reflects the talent and expertise of our excellent service staff. Sunset Auto Family dealerships provide thorough maintenance and attention to detail that will keep your vehicle in peak driving condition and protect the value of your investment. If you had any additional questions about our services, please e-mail us at wecare@sunsetautofamily.com.

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