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Sunset Kia of Auburn

Auburn, WA

3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

May 19, 2021

Always great service. Sad they don't vacuum or wash your car anymore. Didn't get a voucher for a car wash eaither. Hopefully they will have voucher next time i go in More

by j_sea_man_30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
May 20, 2021 -

Sunset Kia of Auburn responded

Thank you for your honest feedback! Our goal is to make sure everyone who walks through the door leaves happy. Please don't hesitate to reach out to us directly if you have any concerns, we are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 19, 2021

I took it and I pick up and in the morning I turn it on and it said service engine soon so please give me a call when you can as I took it and pay top dollars for what you did and you should of check if so More

by GABY_VELA79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Den
May 21, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 19, 2021

Very friendly and knowledgeable crew! They took the time to understand our needs and offered to let us test drive a model we hadn't originally come there to test drive. After driving it and four other compe More

by STEPHEN31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, John
May 20, 2021 -

Sunset Kia of Auburn responded

Thank you so much for taking the time to share your feedback with us, Stephen. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 19, 2021

Had to come in semi emergently because my fuel door wouldn’t open. It was a Saturday so I had to come back on Monday for the repair and part. I was also able to schedule a 15k maintenance and get a re More

by slcook52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
May 20, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your thoughts on working with Dean and our team. We're glad to hear that they were able to help and that they delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 18, 2021

Thanks to Jennifer and her team! Always takes care of me and my vehicle! Left my vehicle there for Oil Change and they came and brought me my vehicle at my work, when it was finished! Highly recommend! More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 19, 2021 -

Sunset Kia of Auburn responded

Thank you, Nate, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jennifer and our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 17, 2021

We love our new Kia, had an easy process at the dealership. They answered all our questions and made the process super easy. Thank you! More

by Adam.dvasquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Riehl
May 18, 2021 -

Sunset Kia of Auburn responded

Adam, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 14, 2021

As always Dean provides excellent customer service and knowledgeable. The reason I only come to Kia of auburn it is the professionalism and service. The More

by fshaiya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
May 16, 2021 -

Sunset Kia of Auburn responded

We appreciate your business and thrilled to learn you find our staff to be professional and knowledgeable. We look forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 13, 2021

My car received an update to the knock sensor detection system. The service was quick, professional, and thorough. It was a simple job, at no cost, but from my perspective it was done well. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
May 14, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department, Nick! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 13, 2021

Was rather disappointed finding out it was 530 dollars for minimal effort work....probably not going back. I do not like not being told when I'm paying for over 500 dollars of work for a new car More

by nana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer
May 12, 2021

Great staff are super easy to work with. We knew we were going to be in for a wait to get the vehicle we wanted, but we’ll worth the wait. We are super happy with our new Kia. More

by mlucht1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
May 13, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Kia, and we thank you for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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