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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

May 25, 2021

Had 45,000 mile service. Everyone was super nice and efficient. The waiting area was pleasant and I appreciated the free coffee! Happy they vacuumed!! More

by chinahsea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, can’t remember
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May 26, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 23, 2021

Dean was great, he kept me updated on everything while I waited. I was disappointed that KIA no longer does a quick clean of the car. More

by JONLUKE53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean don't remember last name
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May 24, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for Dean and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 22, 2021

Good service and I had very little waiting time tho I have an appointment. As an out of state Kia customer, cost of service was reasonable. More

by pettitegum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Motte
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May 23, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be quick and the price reasonable. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 22, 2021

Excellent customer service! Prompt service, knowledgeable staff, service was completed on time. Very helpful in response to questions asked. Provided rental car during car servicing. More

by TECHFAM206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharia
Report | Print
May 23, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate learning that you found our staff to be knowledgeable, prompt, and very responsive to questions. We look forward to helping you with any future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 21, 2021

They charged me $1000 dollars for 2 rotors on the front programmed a new key and did an alignment, th rotors were swapped but they didn't change pads so now the brakes are dragging and scoring the new roto More

by wdhodgeiv
Friendliness
Recommend Dealer
No
Employees Worked With
Dean
Report | Print
May 24, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 21, 2021

Great service and very friendly. I would recommend to all to get a car from them. Thank you for your help and time. Sincerely kari More

by k.mauga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady and Reese
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May 23, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Sunset Kia of Auburn are glad to have you as a customer. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 21, 2021

They had perfect customer service. Everyone had a smile on their face and the y all were helpful. Answered all my questions without delay. Best experience I ever had. More

by dgbhmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemmi
Report | Print
May 23, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that you found everyone with a smile and could answer your questions. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 20, 2021

KIA of Auburn I love them so much because of their Custom Service they are lovely people they welcome you in and out after all. More

by georgebannie54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall A
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May 20, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 20, 2021

Took care of my needs very well..fabulous individualized service from Jennifer. She arranged a ride for me to work. Thank you tacare of my car. More

by FAIRY1PRINCESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
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May 20, 2021 -

Sunset Kia of Auburn responded

We are very happy to hear that Jennifer provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

May 19, 2021

Very strait forward, friendly, and didn’t pressure me on things I didn’t want/need. Got me a very good deal for a first time buyer. More

by Wesley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ruiz
Report | Print
May 19, 2021 -

Sunset Kia of Auburn responded

Thank you so much, Wesley, for your kind words, and for taking the time to leave us this wonderful feedback! We hope that you will enjoy your new vehicle for many years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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