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Sunset Kia of Auburn
Auburn, WA
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 848 reviews
October 11, 2022
Had a horrible experience 2yrs ago buying a kia sportage form here! Fast forward 2 yrs and car needs some service work done. They were nice to fit me into their schedule and diagnosed the car on a Monday, form here! Fast forward 2 yrs and car needs some service work done. They were nice to fit me into their schedule and diagnosed the car on a Monday, by Thursday and 5 calls into service with zero response I show up in person. Parts not ordered and car hasn't moved. Now total car has been their 9 days and still no call , I've left numerous messages and nothing. Guess I'll be taking time out of my day to visit them one more time! All I asking for a call to update. More
by Markterwillegar
Employees Worked With
Jessica
July 07, 2022
My wife and I own 2 KIAs (2020 Sportage and 2020 Telluride) and have them serviced mostly at Sunset Kia of Auburn. Our experience with Jennifer and Dean in the Service Dept has been very good. Easy Telluride) and have them serviced mostly at Sunset Kia of Auburn. Our experience with Jennifer and Dean in the Service Dept has been very good. Easy to schedule and complete as promised are 2 big positives. We miss the included, on site car wash but see it was dropped during the pandemic. Hope it comes back someday. More
by rmorgan460
Employees Worked With
Dean and Jennifer
June 11, 2022
Excellent job by CJ, ED and PAT. Help full and attentive. All my questions were answered. My wife is extremely happy with this vehicle, which, is the most important factor. Help full and attentive. All my questions were answered. My wife is extremely happy with this vehicle, which, is the most important factor. More
by dogde
Employees Worked With
CJ, ED PAT.
April 04, 2022
This one star rating is for the service manager. During our phone coversation,(3/29/22) he refused to listen to reason and took the deny position ( "We didn't do it.")Although I found his denial unpe During our phone coversation,(3/29/22) he refused to listen to reason and took the deny position ( "We didn't do it.")Although I found his denial unpersuasive, I decided not to engage in a verbal dispute; It's a waste of time and energy when you know that you are dealing with someone that doesn't want a reasonable resolution. I told him that I would be in touch again and this wasn't over. I am the type of person who doesn't move forward unless all my facts are pristine. I contacted Midas to see if they would stand behind there explanation. They said, "Absolutely. We have the oil pan and plug and old filter. Your leak and damaged pan is the fault of the technician who performed your last oil change. The plug wasn't inserted correctly and the threads are stripped." Sunset Kia does all my oil changes and has done so since I bought my car there. The oil changes cost me nothing there, it's part of the new car purchase contract. This is what happened: I noticed a good sized oil stain in my driveway. Most likely from a day or two before. I then looked under my car and saw a puddle of oil. I had to get to work and there is a Midas Repair shop across the street from my employer. I dropped my car off with them and asked them to fix whatever was causing this serious leak. They made the discovery and fixed the problem and it cost me $645 and change. I thought to myself this was an inconvenience for sure but I knew Sunset Kia, being a reputable company, would make things right by reimbursing my loss. When I spoke with the service manager at Sunset, I understood how wrong I was and that this would be an uphill battle. Midas couldn't believe that Sunset wasn't going to do the right thing. This isn't over! I have written an official letter of complaint and made very clear what needs to happen for me to consider this issue resolved. I will mail them today, one to the Service Manager and one to the Dealership manager/owner. If I don't gain satisfaction after that, my next step will be to take them to small claims court. I'm not going to eat $645 loss for something that was their fault. I have the the ruined pan and Midas will support my claim. I would be remiss if I didn't mention that all my past experiences with Sunset Kia have been positive. Stay tuned. More
by Jason F
Employees Worked With
Service Manager
December 22, 2021
Very nice people working here, and a smooth test drive. Pricing however did not feel competitive. Asking more for a 4 year old vehicle than what new cost. If pricing was better I would not hesitate to refe Pricing however did not feel competitive. Asking more for a 4 year old vehicle than what new cost. If pricing was better I would not hesitate to refer to friends, but save your time unless you’re just looking to test drive. More
by Jkd
Employees Worked With
Nate
December 16, 2021
Was looking at a truck on OfferUp. Responded through OfferUp and who ever does there internet listing are so incompatent I text back and forth for 4 days to get a price on this particular truck. They ju OfferUp and who ever does there internet listing are so incompatent I text back and forth for 4 days to get a price on this particular truck. They just wanted all my info so they could try and sell me something I don’t want . All I wanted was a price. Then this internet moron gave me the number to the dealer to talk to the sales and the number was disconnected. What half xxx organization never ever will I deal with these people. If you can’t put the price up front to what your selling then your trying to screw someone. Good riddance and keep your truck. There’s plenty of good dealers out there that we don’t need show with you More
by richochet244
Employees Worked With
Internet moron
Verified CustomerDecember 04, 2021
Very attentive, professional every step of the way. I dealt with Brady and he listened to me and helped me find my car. Very pleased with the whole transaction. dealt with Brady and he listened to me and helped me find my car. Very pleased with the whole transaction. More
by Jocielyn
Employees Worked With
Brady
December 03, 2021
Sunset Kia had very friendly and knowledgeable staff that was thorough and worked quickly the day we purchased our new Telluride. We waited several months for this purchase and they made it stress free and was thorough and worked quickly the day we purchased our new Telluride. We waited several months for this purchase and they made it stress free and easy. Our salesman, Jordan, went above and beyond to find us exactly what we wanted. There was no pressure at all and it was an enjoyable car buying experience. More
by Amanda C
Employees Worked With
Jordan Holen
