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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

August 01, 2021

I am very pleased with the customer service. John was really helpful and patient while helping me find the perfect vehicle. Jordan and Reese were also great! More

by TiffanyRae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Jordan, Reese
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Aug 02, 2021 -

Sunset Kia of Auburn responded

Thank you, TiffanyRae, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with John and our team here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 31, 2021

Second time around , I love buying my cars from Sunset Kia of Auburn . They always treat me with respect and aren't pushy like a lot of other sales persons More

by Catlyn4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorden
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Aug 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your wonderful review, Catlyn! We are thrilled that we had the opportunity once again to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 31, 2021

They showed great follow through. They took care of my needs. I'm a happy Camper. I love my new 2020 Mitsubishi Outlander PHEV. Thanks everyone! More

by CHEVYNASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitsubishi
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Aug 01, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Mitsubishi Outlander PHEV and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 30, 2021

Great customer service, waiting room is clean and with the free wi-fi I was able to work. They kept their word about the wait time also. More

by ILOCKAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan
Report | Print
Jul 30, 2021 -

Sunset Kia of Auburn responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 30, 2021

They were very nice when I told them I had to leave by a certain time to get my dog to a vet appointment. Thanks all More

by KAT_KOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Jul 31, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 30, 2021

Clean, and very friendly staff, give them 5 stars. 3 stars overall because waiting area is small, and no tables to work at while you wait, and no free coffee like some dealerships. I had an appointment More

by Dwatson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean is great! Didn't get the name of guy who greeted me.
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Jul 31, 2021 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your feedback regarding our friendly staff and clean facility and on how you feel we can improve and better ourselves. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 28, 2021

We traded in 2 vehicles for 2 new ones. Our person was Patrick (Pat) he was wonderful and helpful. He even bought our kids dinner while they waited! More

by bobbyb33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jul 28, 2021 -

Sunset Kia of Auburn responded

Bobby, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Patrick met your expectations. Congratulations on your two new vehicles! Thank you again for choosing Sunset Kia of Auburn, we look forward to having you and your family as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 28, 2021

Good service but received several calls with other items that needed to be done, which I would have wanted to have one phone call with all items needed. Gnosis service. More

by LINDAROWLAND660
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Jul 28, 2021 -

Sunset Kia of Auburn responded

Linda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 27, 2021

I brought my car in and it had a check engine light on. They ran a diagnostic on the car turned out the gas cap needs to be turned with 5 or 6 clicks to not get air into the tank. I was charged almost 100 More

by EBUNNEY47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure
Report | Print
Aug 13, 2021 -

Sunset Kia of Auburn responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

July 27, 2021

It seems like the quality of the service provided has diminished over the years. No mention of any upcoming maintenance that might be needed. No sticker to let me know when my next oil change is needed. More

by cristellf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean
Report | Print
Aug 13, 2021 -

Sunset Kia of Auburn responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please email us at wecare@sunsetautofamily.com

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