Sunset Kia of Auburn

Was a great buying experience. George, Brandon, and Chris were excellent as well as Reese in finance. Everyone knows what they're doing making it a quick and easy process. were excellent as well as Reese in finance. Everyone knows what they're doing making it a quick and easy process. More

Jennifer was super helpful and accomodating. We had to leave the car for a few extra days because we were in vacation and it wasn't a problem. Great communication and service. Highly recommend! leave the car for a few extra days because we were in vacation and it wasn't a problem. Great communication and service. Highly recommend! More

Maybe I came into the Service Department at the wrong time but I was not impressed with the overall interaction with your staff. Lacked customer service. Did not greet/ not cordial or friendly. Lacked st time but I was not impressed with the overall interaction with your staff. Lacked customer service. Did not greet/ not cordial or friendly. Lacked staffing? Concerned since I just purchased a new vehicle with free oil change. Not the place I would like to do further business. People in their office but not willing to help a customer. More

This is the second vehicle we’ve purchased from Sunset and both processes have been wonderful. The purchase was quick, efficient and an overall positive experience and both processes have been wonderful. The purchase was quick, efficient and an overall positive experience More

The engine had an idle issue which was difficult to diagnose. A mechanics at Sunset had experienced the idle issue before and recommended an aftermarket throttle body plate. The plate was used to bl diagnose. A mechanics at Sunset had experienced the idle issue before and recommended an aftermarket throttle body plate. The plate was used to block-off the cold high-speed idle air passage in throttle body, which no longer worked properly. Once the aftermarket plate was received the mechanic installed the unit, which fixed the idle issue. The mechanic also pressure tested the intake system to find a leak in an o-ring on the turbo. It was changed out and fixed the problem as well. I am thankful for the expertise of the mechanic for knowing what to do to fix both issues. More

Sunset Kia of Auburn the best dealership to buy a car .. Ask for Jordan he's honest and someone you can trust when buying a car from this dealership. Ask for Jordan he's honest and someone you can trust when buying a car from this dealership. More

The experience at Sunset Kia was awesome. The only complaint I would have is that it took a while to leave in my new car but from pulling in, to trade appraisal, to picking out the right car for my ne complaint I would have is that it took a while to leave in my new car but from pulling in, to trade appraisal, to picking out the right car for my needs and budget the process was crystal clear and every step was explained to me. Brandon, my salesperson, took the time to explain key parts of how buying a new car works, explaining warranty and limitations, but most of all he took the time to create a warm welcoming experience that wasn’t pushy or going to break my budget. I will definitely be sending my friends and family here to buy their next cars. Thank you Brandon and Team! More

They were nice people but would not budge on the price or add any extras for an incentive. I was suppose to receive a call back for service the next day and had to call myself 2 weeks later, I never heard w add any extras for an incentive. I was suppose to receive a call back for service the next day and had to call myself 2 weeks later, I never heard who my financing went through until I finally called and chased them down. overall not a great experience, went through sunset for the lifetime warranty and oil changes but other than that would not return. More

Friendly. First impression was making the appointment. Tami was a delight! The next receptionist I spoke with a day or two later (can’t remember name) had the best telephone voice and etiquette I’ve encou Tami was a delight! The next receptionist I spoke with a day or two later (can’t remember name) had the best telephone voice and etiquette I’ve encountered in years and I told her so. Jennifer was great when we dropped off and Kendall was great when we picked up. Thanks for the Elephant car wash voucher! More

I am cominng to this service since i had my car! They helped me get my car repaired under the warranty! The part was ordered and repaired as promised. helped me get my car repaired under the warranty! The part was ordered and repaired as promised. More