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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
848 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 848 reviews

September 08, 2021

Absolutely ridiculous to have my car for FOUR months!!!! Even if a warranty issue, was unacceptable and I will never bring my car to this Kia!! More

by Bj_smackey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know, forgot
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Sep 25, 2021 -

Sunset Kia of Auburn responded

Christina, We apologize for the delay in servicing your vehicle: supply chain issues during a pandemic ran us into a massive backorder for your engine. Although we sympathize with the massive inconvenience of not having your vehicle available for almost half a year, we did all we could to quickly replace your engine as soon as it arrived at our service bays. We understand if this experience has soured you on Sunset, but your time is valuable to us and we would love to continue working with you to prove that this was an exceptionally difficult situation and not representative of our usual service. Thank you for your feedback. Please email us at wecare@sunsetautofamily.com

September 08, 2021

Best car buying experience yet! Brandon was awesome, and everyone was so helpful. Eddy, Reese, and Roman were all fantastic too! Thank you all! Our family is so happy with our new car! More

by ANDREWSCOTTTOWNSEND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Reese, Eddy, Roman
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Sep 08, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your wonderful review! Brandon and our team are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 08, 2021

Everyone was extremely nice and helpful throughout the process. He was very friendly and willing to help even though I was really indecisive with picking a car. Very patient and Polite. More

by Miavalentine8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
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Sep 08, 2021 -

Sunset Kia of Auburn responded

Mia, Thank you so much for your excellent review! We are so glad that Jordan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 08, 2021

I asked for a faster than normal completion. Exceeded expectations by 20 minutes. My last service took longer than expected by about an hour, so I was glad to get back to "normal." More

by purkeydan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall, someone before him who took my request.
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Sep 08, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Kendall was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 08, 2021

Speedy service. Convenient. I was able to log on to work but they were done so quickly that I didn’t get much work done More

by GDGRAVES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
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Sep 08, 2021 -

Sunset Kia of Auburn responded

We appreciate your business, Dean and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 08, 2021

Love this place this is my second vehicle I bought from them. They have been totally honest with me. They have been able to help.me even with bad credit More

by FLACK.CF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady
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Sep 09, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 04, 2021

This dealership is awesome. Kind and professional to sell a car. They know what i want and what i can do to but a car. Fast answer fast processing More

by bingwoo78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Sep 06, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Sunset Kia of Auburn are glad to have you as a customer. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 04, 2021

Amazing customer service, There was no available appointments but was able to drop off at 9am and they still got my service done before I could finish a hike. Thank you Dean for the great customer s More

by DRINKOLOGIST1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
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Sep 06, 2021 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with Dean here at Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 03, 2021

Service/Jennifer was a big help in working through fixing air conditioner. Company was willing to install air conditioner compressor I bought from Napa auto parts. More

by USLGNLWC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Sep 06, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jennifer and our team here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 02, 2021

Don't know much about the dealership but I needed to bring my car in to a Mitsubishi authorized dealer to find out the problem for my car that still has factory warranty. To make a long story short, the More

by irenekathycarlos@gmail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Sep 03, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear that Jennifer and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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